Easy ordering, quick delivery and customer service is really helpful when needing help on most suitable products. Price match is great and delivery guys are great. I've used Appliances Online a few ti... Leggi di più
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Scopri cosa dicono le persone
Ordered a Fisher & Paykel dishwasher back in June 2026 , told it would be delivered 24/7/26 didn’t, email then sent saying 23/9/26 to be delivered.. didnt.. today they dont know when it will be delive... Leggi di più
L'azienda ha risposto
I bought a new BBQ - Napoleon Rogue 425. Great price and smooth delivery. I had gone to a local store that claimed to price match and the store manager tried to claim goods from Appliances Onlin... Leggi di più
Ordered a new Bosch dishwasher online and it was delivered first thing the next morning. The installation guys removed our old dishwasher and installed the new one, gave us a rundown on how it worked... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Australia's most awesome appliance retailer.
Informazioni di contatto
20A Danks Street, 2017, WATERLOO, Australia
- 1300000500
- support@appliancesonline.com.au
- appliancesonline.com.au
4,4
Eccellente
6K recensioni
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Le persone hanno visualizzato anche
An urgent replacement was needed .
An urgent replacement was needed .. a quick scan of Appliances website showed good choice, comparison of items easy, and the value definitely good with free delivery and old appliance removal. Delivery the next day and good communication is excellent. Five star service, and stress free transaction makes this a first spot to visit for the best deal.
10 luglio 2026
Non scritta su invito
Unreasonably hard for warranty issues
I have been trying to get my Fisher and Paykel washing machine changed as it is not fit for purpose it will not wash a heavier load without unbalancing and resetting the time back to the start. Under the ACCC guidelines if I understand correctly that is a major fault. I have had the machine since the 5th of May this year and due to a sudden death I have not had the brain power to deal with this. Appliances onlines policies are unreasonably hard to deal with as I believe as I purchased from them it is up to them to deal with the manufacturer not me to. All I want was to pick another machine pay the difference and put this behind me. Appliances online are great until you need them!
16 luglio 2026
Non scritta su invito
Risposta di Appliances Online Australia
Hi Jane,
Thank you for taking the time to leave your feedback. I'm very sorry to hear about the issues you've experienced with your washing machine.
I'd be happy to look into this matter for you and review what has occurred. If you're able to provide your SI or SO order number, I can investigate your case and see what options are available.
I look forward to hearing from you and assisting further.
Kind regards,
Thomas - Customer Experience Team
Quick ,efficient
Quick ,efficient, friendly, very happy delivery people amazing and helpful thank you
1 luglio 2026
Non scritta su invito
Very satisfied
Very satisfied, needed a washing machine asap and it was delivered the very next day. Reasonable prices & quick, free delivery & install.
9 luglio 2026
Non scritta su invito
Happy with delivery service
Happy with delivery service
I got price matched with free delivery
10 luglio 2026
Non scritta su invito
Hisense 7.5kg washer
Service and product is excellent. Delivery went smoothly.
Very happy with my hisense 7.5 kg washer
8 luglio 2026
Non scritta su invito
Ordered samsung 65 inch frame TV…
Ordered samsung 65 inch frame TV thoroughly appliance online. Order no:SO09031203 Received it in 2 days and I confirmed with them that everything will come together. When I opened the package, the one connect box was missing. I contacted them straight away and they told me its a known issue amd that they will contact the supplier.
I called them the next day to enquire about the outcome and they told em that I can contact t thr supplier directly. I asked them why this happened to which they had no answer and told me that they have raised the issue and the supplier would contact them in 5 working days and then advise us.
and then offered me to transfer me to Samsung to talk to them directly, I talked to someone from samsung who told us that they cant follow the order no as we have purchased through appliances online . Now im stuck with an expensive purchase of tv which I cant watch because there is no one connect box with it. Very very bad experience and least bothered staff.
14 luglio 2026
Non scritta su invito
Risposta di Appliances Online Australia
Hi,
Thank you for taking the time to share your experience.
I'm sorry to hear about the frustration you've had with your Samsung Frame TV order. I completely understand how disappointing it would be to receive a new television but be unable to use it due to a missing component.
I've reviewed the details of your order and can see that the service request was only submitted to Samsung two days ago. I appreciate that from your perspective it feels like there hasn't been enough progress, particularly given you contacted us immediately after delivery, however the request is now with Samsung for their review and assistance, which can take a few days as you mentioned was advised to you.
I'll follow up with Samsung directly from our side to help push this along and ensure we get an update as quickly as possible. I'll also review the communication you've received so far, as I understand the experience has been frustrating and confusing. I will be in touch with you directly later today.
Thank you again for your patience while we work through this. I'll be in touch once I have further information.
Kind regards,
Peter
Customer Experience Team
Appliances Online cannot be trusted
I purchased a Dyson vacuum cleaner from Appliances online to be delivered in a month once they had stock in. I rang a month later and was advised that they could no longer get the product as it was discontinued.
I then contacted Dyson who advised that they selling the product online and had ample stock although now at a slightly higher price.
So even though I had a contract with Appliances online and had paid upfront they refused to honour the sale.
No longer trust worthy to me.
After Appliances Online response
I had already contacted Appliances Online and spoke to Customer service and then the Manger and in both cases I got a bad luck but nothing they can do. I had also contacted them by email, with no response. Searching online there were a lot of companies sell this specfic Dyson, so why do they have access and Appliance Online don't?
Sales Order SO08950541
15 luglio 2026
Non scritta su invito
Risposta di Appliances Online Australia
Hi Kevin,
Thank you for taking the time to share your experience.
I'm very sorry for the disappointment and frustration this situation caused. I completely understand why you'd feel let down after placing an order, waiting for the expected delivery date, and then being advised that we were unable to fulfil it.
While it may appear inconsistent that Dyson still had stock available directly, manufacturers often allocate inventory through separate supply chains. The stock available on a manufacturer's own website isn't always the same stock allocated to retail partners, and unfortunately there are occasions where a product is discontinued or supply to specific retailers ceases while the manufacturer continues selling its remaining direct inventory. It is however difficult to confirm without looking into your order further.
That said, I appreciate this doesn't change the outcome from your perspective. You placed your order in good faith, and we weren't able to supply the product as expected. That's certainly not the experience we aim to provide, and I'm sorry we couldn't fulfil your order.
If your order has not yet been cancelled, please contact us at customerexperience@winning.com.au and we will be glad to review this for you.
Thank you again for your feedback. We understand why this has impacted your confidence in us, and we appreciate you taking the time to share your experience.
Kind regards,
Customer Experience Team
Edit to reply to new query:
In order to look into this properly we will need you to reach out to us and provide the order details so that the issue can be investigated. I can only speculate on the reason for the supply problem until this happens.
Could not be happier with our recent…
Could not be happier with our recent Neff oven purchase with Appliances online. Communication from ordering to delivery was faultless. Oven was delivered on the exact day we chose during the order process. Thank you so much for the hassle free and transparent process.
1 luglio 2026
Non scritta su invito
Fantastic service, good product
Fantastic service! The delivery team do the great professional job, install the washing machine well. Using the washing machine a few month, the product very good quality, work quietly. Will buy again and again with appliance online. Thanks
14 luglio 2026
Non scritta su invito
Bought many items from this company
Bought many items from this company
Last was dishwasher SMU8ZCS01A
Most rubbish dishwasher SMU8ZCS01A
Bosch dishwasher
Do not purchase as it does not cleans even when all dishes are clean , the soap 🧼 gets stuck
8 maggio 2026
Non scritta su invito
Risposta di Appliances Online Australia
Hi Sam,
Thank you for taking the time to share your feedback.
I'm sorry to hear you're disappointed with your Bosch dishwasher. I understand how frustrating it must be to have an appliance that isn't performing as expected, particularly after previously choosing to purchase multiple items from us.
A dishwasher not cleaning properly or leaving detergent behind is certainly not the experience you should expect, and we'd appreciate the opportunity to look into what may be happening.
If you're willing, please contact us at customerexperience@winning.com.au with your order details or the contact information used for the purchase, and we will review the matter further and see how we can assist.
Thank you again for your feedback, and I hope we can help get this resolved.
Kind regards,
Customer Experience Team
Very good customer
Very good customer. Competitive pricing and excellent delivery. I got my order a week before the actual delivery date
9 luglio 2026
Non scritta su invito
Price plus service
Price, delivery, taking away the old product and general service all 10/10.
8 luglio 2026
Non scritta su invito
Reliable, options and they deliver.
Have ordered items through appliances online multiple time.
Love thay they're reliable, have delivery available across the week. They take your old appliances so that definitely reduces the stress of having to dispose of the old appliance.
The website is easy to navigate, love the compare tool. Quality items good for all budgets.
They are my first option when it comes to ordering appliances online.
1 luglio 2026
Non scritta su invito
Delays delays delays
Ordered a mattress for my son and had to leave out the old one for them to take so packed it all up ready. The afternoon before scheduled delivery they called to say they had no stock. So I’d already packed up my sons bed ready to go and they didn’t bother to even tell me they had no stock until literally 16 hours before delivery. Told me it would be another 10 days or so and even then it could get delayed again. I was so mad and had to unpack the old one again so he had somewhere to sleep! They might have decent prices but their customer service is so crap. It’s basically, oh well, too bad, we tell you about delays somewhere buried deep in our terms and conditions. I definitely won’t bother again. I’d rather pay a bit more and get better service and delivery.
I already formally complained and got a too bad, so sorry response.
* EDIT they have now changed the delivery date AGAIN to another 2 weeks. Seriously DO NOT BUY FROM THESE PEOPLE
7 luglio 2026
Non scritta su invito
Risposta di Appliances Online Australia
Hi Susan,
Thank you for taking the time to share your feedback.
I'm very sorry for the frustration and inconvenience this caused. I can completely understand how upsetting it would have been to prepare your son's room for the new mattress, only to be told the afternoon before delivery that there was no stock available.
While stock delays can occasionally occur due to unforeseen supply issues, we appreciate that the timing of the notification left you in a very difficult position. Having to unpack the old mattress so your son had somewhere to sleep is certainly not the experience we want our customers to have.
We'd like the opportunity to review what happened with your order and see if there's anything further we can do. If you're willing, please contact us at customerexperience@winning.com.au with your order number or the contact details used for the purchase, and we will investigate the matter.
Thank you again for your honest feedback. We appreciate you bringing this to our attention.
Kind regards,
Customer Experience Team
Great prices, fast deliveries and excellent customer service.
I've always been very happy purchasing through Appliances Online. The prices are terrific and delivery times are great.
2 luglio 2026
Non scritta su invito
Buying a washing machine
Buying a washing machine, delivery, installation and removal of my old machine was the best retail experience I have ever had.
Thank you ‘appliances online’.
10 luglio 2026
Non scritta su invito
Damaged Appliances
I had a fridge delivered and it was dented while this was annoying Appliances Online was able to replace the fridge with a new one. The new one came and it was severely damaged. They are replacing it but this is unacceptable
13 luglio 2026
Non scritta su invito
Risposta di Appliances Online Australia
Hi,
Thank you for taking the time to share your feedback.
I'm very sorry to hear about your experience. Receiving one damaged fridge is disappointing enough, but for the replacement to also arrive damaged would have only compounded that disappointment, and I completely understand your frustration.
While I'm pleased we've arranged another replacement, I appreciate that this doesn't make up for the inconvenience and repeated disruption you've experienced. This is certainly not the standard of service we strive to provide.
If you'd be willing, please reach out to us at customerexperience@winning.com.au with your order details. We'd like to review what has occurred and see if there's anything further we can do to support you while we work to get this resolved.
Kind regards,
Customer Experience Team
Great pricing gr at communication and…
Great pricing great communication and great delivery service.
7 luglio 2026
Non scritta su invito
Fridge died Friday afternoon around…
Fridge died Friday afternoon around 4.30 jumped online large 2 door fridge delivered 12.30pm Saturday took the old beast awesome thankyou
3 luglio 2026
Non scritta su invito
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