Apex Bespoke Carpentry Ltd Recensioni 220

TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Absolutely brilliant customer service, they went above and beyond to make sure the order reached me at my convenience. The shelves themselves are excellent quality and come pre-drilled, so putting the... Leggi di più

Valutata 5 stelle su 5

So impressed ! I spent a while deciding if I should order 4 airing cupboard shelves, should not have worried once ordered I was kept informed of progress & delivery Once received I was very impres... Leggi di più

Valutata 5 stelle su 5

Wonderful service start to finish, instructions on ordering were helpful, was kept up to date with shipment. Arrived and was packed really well. Shelves are beautiful- fit space as described. Would h... Leggi di più

Valutata 5 stelle su 5

It was easy to order and delivery. Really pleased with the quality of the product and would be very confident in ordering anything in the future. Thank you.

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

Apex Bespoke Carpentry Ltd specialises in handmade, bespoke wooden products. We offer a range of customisable furniture, including easy to install airing cupboard shelves.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

220 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

Deliberately misled

Yes, I needed to do some shelving at my new house and bumped into this company. I never compared them and they were good following me up to acquire from them - even sending me a link of what I wanted and payment link.
However, this was where it went wrong: as soon as I paid, they stopped every correspondence. I received the woods and found out that they were mostly bent. I made contact and not until I submitted my review did I get a response - and without an apology.
I’ve used more glue than normal to close some gaps, but in all wasted more money and some shelves collapsed with damages to my plasterboard wall.
Having spent close half a grand, I wasn’t expecting an ill relationship. I had to buy a replacement set elsewhere to make up my losses. For me, I feel being sold bad woods and communication avoided with me.

From their latter email communication, it was suggested to have sent me an email to address my concern, but got none - never had a reply or request for pictures for my experience - and I’ve asked for any such reply to be shared here. The set-up instruction was also to solely use wood glue on plasterboard, not with fixings.

They have persuaded me through an email to take the review down, because they are a small business. They’ve also accused me of having it installed and claiming free money. Additionally, they feel it’s what I do to other businesses. Anyway, I spent close £500 without asking for help. I’ve received emails on this matter more than I did when I was purchasing and none when I needed help.

There was nothing personal, just a review. I know there is an integrity to protect, but would have worked best when I needed help.

If Trustpilot wants to see the full email communication between us and why they are claiming defamation, kindly ask. I guess the changes are to hide some of the causes and facts, or integrity recovery.

12 agosto 2025
Non scritta su invito
Logo di Apex Bespoke Carpentry Ltd

Risposta di Apex Bespoke Carpentry Ltd

Hi Tup,

You emailed on 7th August & asked me to send you a bespoke order link, I did this, you asked for a delivery date, I gave you a date 2 working days later, you were sent an email with tracking information and the shelves were delivered on the date given. Two weeks later you contacted us to say 'your woods were bent' I wasn't sure what this meant and asked for pictures, that was nearly a week ago and I have received no pictures.
This morning you left the review and I contacted you by email again requesting pictures to show the bent wood, I have not received any images from you but after our communication I now understand that you attempted to install the wall battens using only glue and not the screws or wall plugs provided by us, even though the instructions we provide direct you to use the screws. The shelves are made from wood and are too heavy to be only supported by glue, this will be why they keep falling off and that will be what is damaging your plasterboard. Our instructions are actually on the shelf product page and I do feel they are clear enough.

I believe I stated that I feel your review is unfair and damaging to a small business, due to the fact that you have not followed our advice or instructions and are consequently blaming us for the issues that have followed for lack of doing so. I appreciate that you spent almost £500 with us, but as I explained in my emails that if you install the battens as directed in the instructions then there is no issue to be had, even if the wall battens are bent as you say, screwing them into the wall would pull them in straight.

Also, we have been operating for a couple of years now and in this time we have had orders damaged in transit and one of the first things customers tend to do is send images of the damage, and as you can see from our lack of negative reviews we always manage to resolve these issues. I reached a point in our communications where I could no longer believe that there was an issue with 'bent wood' due to your inability to evidence this, you instead defaulted to asking me to provide screenshots of previous emails and our instructions, and finally suggested 'I can come to your house and inspect, if I'm brave enough' hence why I have ended the email thread with you.

Ashleigh

Valutata 5 stelle su 5

Good product and service

Well made. Sizing exactly as specified. Easy to fit. Speedy delivery. As with virtually all timber these days there are a few knots - hopefully they won’t ooze resin as I don’t intend to paint the shelves.

1 agosto 2025
Valutata 5 stelle su 5

I ordered 3 made to measure Shelves …

I ordered 3 made to measure Shelves they arrived within two days of ordering and came exactly to the size I requested, the product is excellent and to a high quality, the customer service is outstanding I had to request an additional side baton without any problems they kindly sent me the item at no extra cost , can’t recommend this company highly enough

31 luglio 2025
Valutata 5 stelle su 5

Outstanding

Absolutely fantastic service from APEX carpentry. After ordering from Roomix (a competitor) weeks and weeks ago they messed up the order (somehow delivered one shelf, missing out the other two). I searched around and came across APEX, which were offering what I needed at a similar price.

I contacted Apex beforehand around 1-2pm and spoke with Ashleigh to determine how long I would have to wait. Ashleigh listened to my concern and was not surprised by my ordeal I've faced with the other company. She went out of her way to help me out (for an issue they did not have any part in) and explained they will have my order out to me the NEXT day! This was after waiting weeks and weeks with Roomix.

I have just put up my new shelves and they are amazing, pre cut drill holes (which Roomix don't do), clear and accurate instructions and amazing quality, to top it all off, great customer service.

The only thing I regret, is not having placed my initial order for shelves with Apex in the first place.

4 agosto 2025
Non scritta su invito

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