5* service: fantastic work for new kitchen, bathroom and utility room with additional garden works
Summary:
Great quality, excellent communication and guaranteed certainty of price are three things that make the service from Apex stand out from the crowd. If you want a detailed quote with clarity of the cost of your project and a finished quality product that reflects that quote, then choose Apex. Below is more detailed information on our experience if you are considering appointing Apex.
We liked them that much that we are hoping to appoint them to carry out works to our main bathroom in early 2021.
Our core team: Adam, Geoff (Kiwi), Jeff (2), Ricky and Dylan.
Project: new kitchen (moved to room that was previously a dining room), new downstairs shower, toilet and separate utility room (in the old kitchen). New wall and trellis panelling to backyard.
Timescales: November 2020 - December 2020 (6 weeks). Handful of finishing touches completed in January 2021 due to external suppliers issues with Covid-19.
Detailed review:
We contacted Adam through the Apex Facebook page after seeing an advert pop up when looking for a builder to carry out a remodelling of our downstairs space in a 3 floor Victorian terrace in a Northumberland village. We sourced quotes from a number of different builders and although Apex were not the cheapest; they were the best value for money and we are very glad we chose them. We've picked out five areas were we thought Apex excelled:
1. Clarity of scope: the quote provided was thorough and detailed. There was no ambiguity as to what was included in the works (and importantly also what was not included in the initial price as we were sourcing the kitchen and a few other bits ourselves).
2. Communication: Adam (Operations Manager), Paul (Finance Director) and Kiwi (Builder) were available when needed and responded to any queries promptly. They also accommodated any changes in scope and clearly identified the impact of such changes (if any) on the cost so that we could make informed decisions.
3. Committed and thoughtful: we agreed an aggressive project timescale to have the works completed before Christmas whilst also allowing us to continue living in the property; Apex started early and finished late when asked to ensure the timescales were met. It was, of course, dirty and dusty during the works but the Apex team really tried to mitigate the impact of this by planning and preventing mess escaping from the worksite.
4. Quality: The standard of the work is excellent. From the work carried out by Apex to the Subcontractors they used; all delivered top quality products and services.
Apex used the following subcontractors for specialist input all of whom were efficient, produced top quality work and above all were a pleasure to deal with:
- Dan at Cullercoats Plumbing and Heating ( plumbing works, new boiler, new radiators, new washing machine etc.)
- Jack at Hawcroft Access Plastering (plastering of new walls and ceiling throughout)
- Paul at P & L Electrical Limited (new electrical board, new lighting throughout, underfloor heating and all kitchen appliances)
- Dave Houghton - decorating and painting
- Rupert at Vaughn Chimney Services (integrated chimney flue extractor fan for ovens placed in original chimney breast)
5. Aftercare: all too often once a tradesperson completes (or almost completes your job) then you lose that quality of service. Apex have remained in contact following completion and have helped us place orders for additional items through their suppliers and contacts. They have been clear and honest with fee arrangements and payments and we have had no issues during or after the project.
We look forward to working with them again in the future.
17 febbraio 2021
Non scritta su invito