Automotive Parts Distribution Recensioni 199

TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

My car failed its MOT, I took my MOT certificate in with me. The guys looked through it and understood what I needed. Great service provided today at the APD Thame branch. No waiting around in queues... Leggi di più

Valutata 5 stelle su 5

I have always had a great experience when using this company. I have found the pricing fair, delivery quick and great customer service. Will use again.

Valutata 1 stelle su 5

Really upset now ...was recommended by a vehicle technician having found a so called 5 Yr warranty battery was dud ....ordered new one early on 4th Dec money taken and order confirmed but no contact r... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered through their site and delivery was very quick. Unfortunately upon arrival there was slight damage to a part which was plastic and their supplier had no further stock left. Ed gave me a few op... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di autoricambi
  2. Autofficina
  3. Negozio di accessori per auto
  4. Negozio di batterie per auto
  5. Riparazione e manutenzione auto
  6. Negozio di utensili

Scritti dall'azienda

Automotive Parts Distribution ( APD ) are a family owned, family run, local, regional business. We stock a huge range of competitively priced car parts, accessories, tools and car care products for cars and light commercial vehicles. We deal with most of the biggest brands in the industry and can either source from our large stock holding at out 6 locations in the South West and Norfolk or can usually get an item next day from our valued suppliers. We pride ourselves in offering our customers good value, quality parts chosen by our expert advisers to fit first time and which are backed up by the support of our global supply partners.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

199 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

My car failed its MOT

My car failed its MOT, I took my MOT certificate in with me. The guys looked through it and understood what I needed. Great service provided today at the APD Thame branch. No waiting around in queues for parts. Good offerings of brands. Very helpful staff.

9 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

This is the second time I’ve ordered…

This is the second time I’ve ordered from you, and once again everything was spot on. Delivery was incredibly fast, and the products were exactly what I expected based on what you advertise and what I ordered. I’ve never had any problems with you guys, and I’ll definitely be ordering again in the future. Thank you for the great service.

19 febbraio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

Great review! Thank you :)

Valutata 5 stelle su 5

Car parts APD

Excellent service parts fitted and reasonably priced. I will be using again for my parts.

18 febbraio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

Thank you for the kind review.

Valutata 5 stelle su 5

Excellent service … thank you for…

Excellent service … thank you for adding the required windscreen wiper to your site so we could order . Perfect fit and works well x

3 febbraio 2026
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Risposta di Automotive Parts Distribution

Thank you for the great review. I am pleased to hear that the wiper is working well for you :)

Valutata 5 stelle su 5

Despatched from supplier in good time

Despatched from supplier in good time. Nothing to fault in the whole ordering process. Will happily use again if required.

26 gennaio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

Thank you for the excellent review.

Valutata 1 stelle su 5

10 days delivery

10 days delivery, never use a shit delivery company, use DHL only.

14 gennaio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

We’re sorry your delivery experience was frustrating - we understand how important it is to receive your order quickly.

To clarify the timeline for other customers reading this:
• Your order was placed on 13/01 and dispatched on 14/01 (within 24 hours).
• Unfortunately, the courier damaged the parcel in transit.
• As soon as you contacted us on 26/01, we immediately investigated and sent a replacement the same day.
• The replacement was delivered the very next day.

While we always dispatch orders promptly, once a parcel is with the courier, delays or damage can occasionally occur outside of our control. That said, we took responsibility for resolving this as fast as possible.

We’re sorry again for the inconvenience and appreciate your patience.

Valutata 4 stelle su 5

Paid for next day delivery and ordered…

Paid for next day delivery and ordered before cut-off time but part arrived two days later. Other than that, good customer service and part was the right fitment

22 gennaio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

Thank you for the review. I can see that your order was dispatched later than expected due to a stock level error. The part had to be sourced from another one of our branches.

I apologise for not advising you of this beforehand, considering you paid for a premium courier service. I will refund all postage costs now.

Valutata 2 stelle su 5

Poor customer service

One of the 2 items ordered wasn't in stock at supplier, even though it was declared as in stock when I made the order. This suspended the order, but I wasnt informed. I chased 2 weeks later to find out that nothing had happened and there was no plan to do anything about it. I agreed to take a different brand. When the order was delivered, it was just left outside the house, even though the communication from DPD said it had been handed to a person. Your website says satisfaction guaranteed, which it hasn’t been, therefore your website is misrepresenting your operation.

3 gennaio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

Thank you for your feedback, and I’m sorry this experience has been frustrating.

When you placed your order, the item showed as in stock with our supplier, so we ordered it on that basis. Unfortunately the supplier did not notify us that it was unavailable, and the item never arrived. We should have followed this up sooner.

When you called us four working days later, we immediately chased the supplier and offered you an alternative item plus a partial refund, which you kindly accepted. We also agreed to dispatch the order on a specific day, so that it would arrive on your return from holiday.

DHL do not always require a signature and may leave parcels in a safe place.

We apologise that this fell short of the standard implied by our satisfaction guarantee. Your feedback is appreciated and will help us improve.

Valutata 1 stelle su 5

Good morning

Good morning
Good service
Very bad management I buy one small battery. I pay online. I call 10 times.
They said we delivered today tomorrow then they said DPD lost battery but two things they don’t have stock up to 2 weeks they refunded me back

5 gennaio 2026
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Risposta di Automotive Parts Distribution

Hi , many thanks for the feedback. I will investigate this internally regarding the missed phone calls. I can confirm however that you ordered 2 ( not 1) Yuasa 895 batteries from us on 2nd Jan and we despatched via DHL ( not DPD) on 5th January ( next working day) but it looks like DHL have lost the parcel -as per the tracking info send on our despatch confirmation - a link of which is provided here.

https://track.dhlparcel.co.uk/default.aspx?con=31548430003445

Valutata 5 stelle su 5

Excellent customer service!

There was an issue between my order being dispatched and it being scanned in at the courier. Ed was incredibly helpful and kept me updated regularly and was poised to send the order again when the courier confirmed it was in hand. Top work, APD.

9 gennaio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

Many thanks for the positive feedback. I shall pass it on to Ed

Valutata 1 stelle su 5

Waited 5 days on battery paid 21 pound…

Waited 5 days on battery paid 21 pound postage ,it was supposed to be free delivery and they cancelled the order this company is a discrase save yourself time and money by not buying frim them

15 gennaio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

sorry you had a bad experience with APD - you are based in Northern Ireland and due to that there are postage surcharges and restrictions with a delivering dangerous goods there. Apologies if our site was not clear about that from the offset.

Valutata 5 stelle su 5

Helpful response.

Helpful response.
I had a new bulb that failed within a week of receipt and fitting and it was replaced without quibble. Plus helpful discussion regarding specifications that were not clarified on the web-site.
You can 'phone and speak directly, usually with little delay, and I have always received patient and informed advice - which makes the interaction a pleasure not a chore.

8 gennaio 2026
Non scritta su invito
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Risposta di Automotive Parts Distribution

thanks for the great informative review. Hope to deal with you again soon.

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