Apcpure Recensioni 

I had an excellent buying experience recently. Used them in the past but never had to 'interact' before. My questions were answered swiftly and the potential issue resolved smoothly.

Quick delivery, good product, happy customer

Might as well be a scam - ridiculously unprofessional and non-functional service. I made an order for an urgent project, and paid extra for next day delivery, only to find for it to not be delivered and with no notice or communication from the company. I call them 3 days after it was originally due and they tell me one of the items (the cheapest on the order) isn't in stock so they're just holding the whole order for it - no communication or indication given. I explain that I need the order incredibly urgently so they say they'll dispatch it tomorrow (as they couldn't send that day as it was 30 minutes past the midday cut-off).

Two days later the order still hasn't arrived, so I call and they tell me 'oh so yeah one of the other items wasn't in stock either it turns out' so they're holding it again. And again... no indication or communication for the second time...

In short the company is a total shambles, zero stock management, and utterly unprofessional. I can't remember the last time I received such bad service from an online seller.

Do not order from this company unless you don't mind waiting for several weeks for your items to hopefully be in stock at the same time, and to be delivered whenever they fancy, and don't mind not receiving all your order.

They'll tell you 'oh well the terms and conditions state this' - what kind of company just has terrible service by default and then just uses the fact that it might be written somewhere deep in the t&cs as an excuse.

And this was after I paid significant extra for over night delivery!

They have the nerve to respond to this review by saying that they responded to my call by 'expediting the order' - whereas in fact they just said they could only send it out the next day (as per usual orders), and then actually DIDN'T send it out for another 2 days until I called them again to demand it AGAIN. And the nerve to say they kept me updated - when in fact there was no communication whatsoever.

Oh and to top it off, after finally receiving my order, I find they mis-packed the order and I'm missing 9 items...

What an utter ridiculous shambles...

I used the services of this company several times. Once I had to wait for them to get the right reagent. I was written about this in advance and warned about a possible delay, offering a refund of the invested funds. I preferred to wait and received my goods. In other cases, I received my order without delay. Communication is excellent. Delivery, packaging does not cause complaints. I highly recommend using it.

Order placed online, confirmations received throughout the process, and well packed delivery received very promptly 2 days later.
Everything that you want from a supplier.

First class Ellen

Outstanding customer service A+

I changed supplier to APC Pure and it was the best decision our Company made. Every single order has been delivered with zero problems. I only wish I had gone to them first. I can highly recommend APC Pure, they are very professional, 5 stars from us. Thank you APC. Andrew, MD, Southwest Plastics UK

Amazing customer service, the item I had ordered wasn’t available and needed to be made up, which understandably meant the order would take longer to process.
I phoned to ask for an update on my order. I was advised of the above and offered the option to replace the order of 250ml with 500ml, with only having to pay the difference in price. No cancelling orders and re ordering, was a very easy process.
Ellen who I spoke to was extremely helpful, a wonderful telephone manner, and extremely knowledgeable.
I am someone who does not like talking over the phone, but wouldn’t hesitate to call APC Pure following my experience.
Also bonus fast overnight delivery 😊

Excellent quality of products, and customer service second to none Always a pleasure to deal with APC’s friendly and helpful team. I’m grateful for their professionalism and have no hesitation in recommending to others.

Quick, easy and professional service!

Great job!

I placed an order by visiting their website. After waiting 2 weeks, I thought I look into it. I tracked the item. It came up as delivered with a poor image. After magnifying the image, it appeared that a brown box is inside a rubbish bin. By then my bin was collected and emptied by the bin collectors. There was no note to say that item was placed inside the bin with a lid on. When I inquired, I received impolite unprofessional reply saying that you have received the item and I am making a false claim. They also sent me the following statement: We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site. Take the benefit of my experience. Do not order on their website. Nine out of ten customers do not receive the orders. Or order at your peril.

Fast shipping and excellent quality product made to the best specifications. Will definitely buy again from APCpure

All the stuff I need, local large company who take small orders which is superb. Great prices and everything I needed.

Really helpful customer support, speedy responses and very knowledgeable.

Order Methylene Blue every few months and arrives as described on time. Previously ordered a restricted item, and expected to be emailed asking for further information which is standard. Once I sent them this info the restricted item was sent out to me.

I have been ordering from APC Pure’s comprehensive catalog for years now. They have an excellent and clear online information/ordering system along with rapid dispatch, friendly, quick and professional support for complicated issues (Ellen and the team).

Excellent Service and good product. Especially because product was well packaged.

Product was delivered very fast and as advertised.
I strongly recommend the seller and delivery company.

Excellent quality product. Quick delivery.

Very competitive pricing and very prompt delivery. Very pleased with my experience.

Very helpful staff, quick to respond to my email and delivery was as quicker than I expected.