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Scopri cosa dicono le persone

Valutata 4 stelle su 5

8 months now I've had this escooter Apache pro 500w. After owning a filido M1 pro ebike & this escooter is 💯🛴 much better to own ride maintain etc etc. But there are faults like with everything i... Leggi di più

Valutata 4 stelle su 5

Within one week of receiving the scooter the rear tyre won’t stay inflated- only done 30 miles on it. No sign of a puncture looking at the rear tyre. UPDATE- after care service was very good, scoote... Leggi di più

Valutata 5 stelle su 5

Dan was awesome, he helped me narrow down what controller I needed for my apachie pro. Along with fast replies plus great advise. The part was with me in 3 says :) My scooter is now back on the road :... Leggi di più

Valutata 5 stelle su 5

Delivered FedEx next day, really pleased. Smart looking scooter from a UK based company which was a must for me. Solid bit of kit, looks much more expensive than it was and performs that way too. Def... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di scooter
  2. Officina di riparazione scooter

Scritti dall'azienda

Welcome to Apachie. A market leader in electric scooters. Our fantastic range of e-scooters and e-accessories feature the latest in high-tech design, reliability and crucially, are eco-friendly. Based in the heart of Cheshire we offer an unparalleled level of service and after sales support. Every one of our scooters is checked thoroughly by our team of expert engineers before leaving our warehouse and every scooter we sell is backed by a comprehensive 1-year warranty for full peace of mind.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

203 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Thanks Santa.

Bought the daughter a scooter for her birthday in October. Her bother and sister loved it when they had a shot so now Santa has bought them 1 each as well. Thank you Santa.

7 novembre 2024
Valutata 1 stelle su 5

Worst experience I’ve had I emailed…

Worst experience I’ve had I emailed them servals time with the problems of my scooter battery 360 degree turn tyres are bold folding bit snap off when I got hit by a car and yet they expect me to pay 250 more than I paid for the scooter when it reality it tha circumstance they can just replace the scooter instead of making me go broke and I don’t wanna hear ab the warranty and all this because I understand this they have to repair so many things and I’ve heard stories about ur scooter being fixed and then for it to blow up in ur house I’ve got 2 siblings in my house under the age of 3 can’t put them through the danger of my scooter blowing up because this company didn’t wanna repair it properly and just send me out a new one instead of trying to get money out of me I’ve had the same experience with multiple company’s and it’s the same thing everytime but I’ve always had a replacement for some reason this company just don’t wanna

24 ottobre 2024
Non scritta su invito
Logo di Apachie

Risposta di Apachie

Hi,

You sent your scooter back absolutely trashed. You cannot seriously expect us to repair for free after you've been hit by a car, you also returned the scooter with severe water damage it was caked in mud and drenched.

Valutata 1 stelle su 5

Don't buy Apachie electric scooter is not reliable. I had really bad experience .

Hi.
I am writing on behalf of customers who are planning to purchase the Apachie electric scooters. I am utterly disappointed; my friend gifted me an electric scooter. In just two months, the scooter powered off by itself. I have checked everything; all the wires are connected, and there is nothing wrong with it. I have contacted customer service, but they are so uncooperative. Without inspecting the scooter, they declared the warranty void. They refuse to do the replacement or repair. My scooter is under warranty, yet they are asking for £180 for the repair without even inspecting it. Their scooter battery quality and parts are unreliable. Please do not purchase from them..

12 ottobre 2024
Non scritta su invito
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Risposta di Apachie

Hi Ali,

Firstly, we are sorry to hear you've had a bad experience. I have looked through your message history and the points you have made are untrue. Your scooter has suffered water damage to the battery and controller. This can be clearly seen from the images you sent to us, we then advised repair costs would be around £180 for those parts to be replaced. You cannot expect us to repair something for free when the damages our outside the scope of our warranty. We also told you we cannot give you an exact quote and are looking to collect the scooter from you so we can take a look at it. So to say we're being uncooperative is unfair.

Best Regards,
Apachie Scooters

Valutata 5 stelle su 5

My son and I are very happy with MX4 scooter

The scooter itself my son and I are very impressed with (MX4). Stylish, lots of good features, easy to use, very good battery life and speed is good enough too. I was worried about buying online though, in case we had any problems. However when I did need to contact them and send back ( turns out a user error and not a problem with the scooter) they were very responsive and helpful. We have had the scooter for a number of months now and my son is very happy with it.

9 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

You can't go wrong with Apachie

So my first meeting with the team at apachie was absolutely amazing, I took in a 5+ year old Pro edition 500w that had been beat to hell and not only was the customer service some of the best I've personally ever encountered but they were also all really friendly and so eager to help I was left truly stunned, it went in for a really irritating flat tyre that I just couldn't fix myself and they over exceeded expectations by returning it in the best condition I've seen it far better than I'd hoped as I bought it from family and had only ever seen it beat up and fixed a few extra issues with the scooter at no extra fee even though I'd offered to pay extra they refused and only charged me the original quote which was so kind to note it's my only form of transport and they didn't wanna leave me stranded, the mechanics are extremely skilled and you can tell after one conversation the experience they have which is extremely comforting being that it's a vehicle that needs to be safe not only for you but for other people around you too, fast forward to a couple of days ago I had hit a lamppost at about 20mph (I was going down hill with the accelerator not pressed which allows the wheels to spin faster than the 15.5/16 mph it will travel on the motor and as I'm sure you can guess caused a little damage to the scooter surprisingly enough though it's a very sturdy machine and survived the impact with the exception of the brake sticking slightly, loosing the front reflectors and making the stem a little wobbly/ possibly knocking the wheel and stem ever so slightly out of alignment with each other but I kid you not that thing still runs almost perfectly and has done multiple journeys safely after the impact, this scooter the Apachie pro edition 500w (mines yellow) has left me so impressed I have bought a second one from them so I have one spare for occasions just like this one and I can 100% recommend any of the pro edition scooters from Apachie this thing just doesn't let me down and buying the first one was one of the best decisions I've made in a very long time, my first scooter is now in for repairs which are extremely fairly priced I'm absolutely full to the brim with confidence will be receiving the best possible care as the team are extremely passionate about what they do it quite literally couldn't be in safer hands, as for my second scooter it is now back home on charge but it needs to be said I decided on a refurbished one and they only had the C grade in stock there's A B and C and the condition of the C grade scooter is completely beyond expectations again and I'd honestly say this could have been graded higher without a doubt they have a willingness to help and a lack of greed you just don't see in the country anymore and they value their customers at a family level standard you just can't go wrong with these guys, the level of respect they've earned from me is crazy as a guy who doesn't trust easy I don't say that lightly, overall if I could rate higher than the 5 stars I absolutely would and for anyone still unsure after reading this review let me tell you stop hesitating and do it you won't regret it, last thing worth noting don't be discouraged if you can't get them on the phone this just means they're hard at work and it's best to email rather than call, special thanks to everyone at apachie for taking such good care of me a total stranger ill definitely be sticking with them for a very long time

Quick edit - to use the app it must be downloaded from the internet instead of the playstore i got the apk file, I found it on a website called Gameloop - Home --> Games--> Tools --> OBX Scooter for anyone unsure where to find it

13 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Apachie Refurb

The product came as good as new; far better than I ever expected. Absolutely beautiful bit of kit. Thank You Apachie!!

6 agosto 2024
Valutata 1 stelle su 5

Give them the AXE

paid twice on urgent order, they refunded one method and refused to acknowledge the other - leaving me with no scooter and as of a week later 380 pounds down. Shockingly bad.

EDIT: I sent a picture of the receipt for the payment and explained where it was sent - flagging my post for illegal drugs/ content was also a classy move. A shitshow. Still waiting for my second refund a week later.

4 luglio 2024
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Risposta di Apachie

Hi,

Your emails made no sense. You claim to have paid twice yet we have only received one payment from you which has been refunded? You have not sent any proof of payment or tried to explain where/who it was made to.

Valutata 4 stelle su 5

Good quick delivery item came in good…

Good quick delivery item came in good condition as described and goes well however the app is out of date so you can't connect to and use the functions
Scooter does the quoted top speed but I was hoping for a extra kph or 2 we all do right I was out of luck
Haven't tested the range yet but I'm not sure it would go the quoted range like all electric vehicles in the real world

1 luglio 2024
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Risposta di Apachie

Hi,

Thanks for your review. Please can you email info@apachie.co.uk so we can assist you with downloading the app.

Best Regards,
Apachie Scooters

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