Anything Stone Recensioni 

The whole experience was kind, thoughtful and professional from start to finish, with all concerned. Excellent and would recommend 100%

After a pleasant experience to the showroom back in October, I opted for the free installation in Jan and selected our stone. I agreed the plan and signed the T&C’s ready to go after the new year.

Monday 19th of January was our installation day and with guidance from Rob, we had a metal bar made to support the stone prior to fitting. Unfortunately the bar wasn’t adequate and we had failed to give our 72 hours notice.

I called the office straight away gutted and apologised and Amy requested an installation payment of £480+vat, even though I was getting free installation and my kitchen hadn’t been installed yet, I questioned this and she said she would call me back.

After a few stressful back and forth phone calls, I was told actually the charge was £425+vat without any explanation. After looking at their T&C’s on their website, section 5.16 states the charge is £280+vat, which I was happy to pay at the time as I was liable.
However, Amy didn’t recognise the charge on their website T&C’s and still requested £425+vat over the phone, followed by an
email with a deadline otherwise the kitchen will be aborted.

Confused and stressed, I checked the T&C’s I signed back in October and there is no section 5.16! Meaning they have different versions of their T&C’s and the charges are all different. Without further challenge, my kitchen was rescheduled for Jan 28th. Martin the manager even called me requesting the mystery £425+vat charge which I again disputed, and he was going to go away and check their documentation over the weekend and get back to me. Never did.

28th Jan at 13:30 the fitters arrived to fit the worktops and splash backs (which I felt was late considering the amount of work that was to be done). At 17:45 they decide to stop after completing the worktops only. They mentioned a leak (small drip) in the corner of the kitchen which they told me as they were leaving and I was told to call the office in the morning to arrange completion and was left with a half finished kitchen.
Their excuse was if the leak wasn’t there then they would have continued working into the evening, which I was shocked as they still had a couple of hours to go in my opinion.

Next day, no one calls so I call the office. Spoke to Martin the manager who still requests £425+vat for an unfinished job because of the leak. I challenge him to where this fee comes from and still an unanswered question. He stated that if the leak wasn’t there they would have started the splash backs and completed the job through the evening. I disagreed with this as the small drip was mentioned late in the day (just needed tightening, nothing major) and the splash backs would surely have been another couple of hours and I wasn’t willing to have fitters working through the evening in a busy family home with a small child to feed and settle. Unfazed, Martin calls to tell me he was sending me a document to sign (apparently all clients should get one before starting work- I didn’t!) now or the kitchen cannot continue. I stressed that I was at work and about to go into a meeting. I gave him my work email and said I would look at it. After my hours meeting Martin stated that as I’d had a bad experience with the company he will ‘forget’ the document and continue with our kitchen.
He said as a good will gesture, the kitchen fitters will come back on the Friday (30th) as they don’t tend to fit on Fridays, this left me feeling patronised however I said thank you as I was desperate to have my kitchen back, as it’s nearly been a month. However we did receive an email stating that if the work wasn’t completed on this date, we would then be liable to pay out from Amy (and surprise surprise she quotes this mystery £425+vat charge), which was insensitive and unnecessary as Martin and I had just spoken.

On the 30th, the same kitchen fitters arrived at 7:50 to carry on their work and finished at 13:30.
And the office still say that it should have been completed in one afternoon.

We cannot fault the standard and finish and are happy with the final product.
However, this WAS a whole days work!
Would they have stayed until midnight to finish the job then? And then made me pay an unfinished fee?

Cannot fault the kitchen fitters but the office staff let this company down! Mystery charge, different versions of T&C’s, staff don’t speak to each other surely and cause stress and confusion.

Helpful, prompt, value for money, accurate, attention to detail, hardworking, polite, everything you want from a company. I highly recommend them and am delighted with my new worktop. Thank you

Excellent service from beginning to end. The worktop is just amazing.
Thank you so much.

The quartz and fitting were first class, it has transformed the look of our kitchen. I do think the sealing of the upliners should be part of the job, otherwise it is not finished. There was some minor misunderstandings between me and the office which may have been my fault. Steve George did a good job with the preparation and finishing.

Great product, helpful staff and really great installation team

I am an Interior Designer and contacted Anything Stone as they were local for a project near Bath.

They were professional, competent and I would use them again on other projects.

Amazing product and an amazing template and installation team led by Alex.
From start to finish everything was dealt with to the highest standard.

Fantastic service. From looking around the show room to installation. Gavin was brilliant with the installation going the extra mile to make sure everything was perfect. Highly recommend

Very happy with the service. Fitters were excellent

Excellent quality product. Great service throughout from initial first enquiry to fitting. Staff all very helpful and knowledgeable.
Highly recommended

Great service from start to finish - - new worktops measured and fitted to perfection

Customer service by Gavin was great. Really pleased with efficiency of the guys and the worktop looks brilliant. Thanks

Overall good. Small error
In splash back which was promptly addressed by Amy. Brett came and sorted the issues. Splash back a little short on one side. Not a huge thing but a little time consuming. For both them and us. Cosmetically because I know it’s there. The overall look is amazing.
I would not hesitate to use them in future projects as the
Staff are all amazing. Good experience aground. The quartz looks beautiful.

Really thrilled with our quartz worktops, finish the new kitchen perfectly. Gavin and Coen have done a truly great job of fitting, accommodating all our requests, above all they were professional and genuinely caring that we were satisfied with the job.

Prices reasonable , good quality products, staff helpful. Fitters very good . And most of all my new kitchen looks amazing. If you buying a kitchen and have been priced by the kitchen units supplier. It will pay you to check out prices from Anythingstone , you will be surprised. Ho and save money.

Excellent from start to finish. Price was so much cheaper than other quotes (over £1600)! Everyone involved from visiting the showroom, template and fitting were so nice. Worktops look amazing. Thank you all.

Great customer service! Fitted our work top with care and perfection! Would highly recommend.

Nilstone quartz is beautiful. Would recommend the stone but not this company.

We found those we dealt with to be rude and unprofessional. They didn’t make allowance for any tolerance for the 1000 mm splashback and in fact the gap they left was 999mm. The splashback was available and could have been place in position before fixing the upstands. No response to email asking how we could resolve this.
The hole for the tap was not positioned properly, they ripped out the sink pipe fittings and now we cannot fit the overflow pipe back in. They complained that the sink had been stuck in preventing them from lining it up with the hole, but their instructions state the undermount sink needs to be fitted into a cradle support. Nothing about leaving it loose - no doubt they would have complained about it being moved.

Addendum:
After posting this review, the owner got in touch with me personally and was genuinely distressed about the experience we’d had. Whilst it was a shame that it took a one star review to get a reaction, I appreciated the immediate attention the owner and account manager showed in response. I’ve updated my rating to reflect that, while still acknowledging the experience we had. Would I use them again? Yes, I would, hopefully with a 5-star result.

Amy was great and the fitters were brilliant. Our worktops are beautiful.