Very easy ordering process and super fast delivery from lads who were very helpful in putting my very heavy pergola exactly where I wanted it. Instructions were in diagram form, so maybe a written s... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Delivery of arbour seat was made whilst I was out. I came home to a pile of wood with no screws or nails and no assembly instructions. One spar was slightly damaged. When I contacted the company, the... Leggi di più
L'azienda ha risposto
Really great company. Customer service is 10/10 — quick, responsive, friendly and genuinely helpful. It’s refreshing to deal with a business that replies promptly and actually makes things easy. Ba... Leggi di più
L'azienda ha risposto
Steven was my point of contact and gave excellent service and advice. Shed arrived on time and in good condition
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di casalinghi
- Negozio di arredamento da giardino
- Negozio di prodotti per capelli
- Negozio di mobili da esterno
- Negozio di giocattoli
Scritti dall'azienda
Welcome to Anydaydirect where we offer a wide range of home, outdoor and beauty products at affordable prices, with something for all the Family. At Anydaydirect, we pride ourselves on delivering top-notch service and quality products directly to your doorstep. As an online retailer, we specialise in a wide range of everyday essentials, from household goods to personal care items, all conveniently available at competitive prices. Our commitment to customer satisfaction is at the heart of everything we do. We strive to make your shopping experience seamless and enjoyable, offering a user-friendly website designed for easy navigation and secure transactions. Whether you're stocking up on haircare products, upgrading your home essentials, or treating yourself to a little luxury, Anydaydirect ensures that you find exactly what you need with just a few clicks. What sets us apart is our dedication to reliability and efficiency. We work tirelessly to ensure prompt delivery and dependable service, so you can shop with peace of mind knowing that your order will arrive on time and in pristine condition. Our friendly customer support team is always on hand to assist you with any queries or concerns, ensuring that every interaction with Anydaydirect is nothing short of excellent. Join thousands of satisfied customers who rely on Anydaydirect for their everyday needs. Experience convenience, quality, and outstanding service with every purchase. Shop smart, shop Anydaydirect.
Informazioni di contatto
First Floor, 5 Fleet Place, EC4m 7RD, London, Regno Unito
- customerservices@anydaydirect.co.uk
- anydaydirect.com
4,4
Eccellente
308 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent customer services and quality…
Excellent customer services and quality products
9 giugno 2025
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Not a happy customer
Placed my order Sat 7th June. I appreciate 3/5 days delivery excludes weekend but it is now 15th June and according to your website it hasn't even been dispatched yet.
Also no communication regarding the delay.
Feeling this is poor service and beginning to think it's a scam.
15 giugno 2025
Non scritta su invito
Risposta di Anydaydirect Limited
We would like to inform you that your order was cancelled and refunded on Monday, 8th June due to an issue with availability. Kindly check your spam or junk folder in case you missed the original email notification. We apologise for any inconvenience caused.
Delivery
The bbq was delivered later than stated was well packaged arrive 2 separate parcels different days
When I made enquiries regarding my parcel customer service were very helpful
And they kept me updated
4 giugno 2025
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Still awaiting order
Still waiting for my order which was supposed to be delivered within 3-5 working days. It's now 12 days later. I have emailed to request confirmation or the status of my order, but have not received a response. I haven't received any communication to inform me that my order is delayed. It leaves me feeling that I may have been scammed. Order #9497
6 giugno 2025
Non scritta su invito
Risposta di Anydaydirect Limited
Hello Ellie,
We apologize sincerely for the delay in your order. It will be delivered to you this week. Unfortunately, a significant number of orders were misrouted by the courier, but they assured us that this issue will be resolved promptly. You'll receive a tracking email as soon as the courier scans your item into the correct depot. The tracking link will enable you to adjust the delivery to better suit your schedule.
We apologize for any inconvenience caused and have updated our procedures to resend misrouted orders instead of waiting for the courier to redirect them.
Avoid if possible
My item took over two weeks to arrive, poor communication when emailed and then when depatched the courier failed to deliver on two occasions, one of them me having to use annual leave. Terrible service.
27 maggio 2025
Risposta di Anydaydirect Limited
We are truly sorry for the delays and frustration you experienced with your delivery. We understand how disappointing it is when a special item doesn't arrive as expected, especially when it's been disrupted twice by the specialist courier used.
We try to work with carriers who can ensure safe delivery of larger or unique items, but do sometimes get let down when their service doesn't meet the standards we strive for. We want to assure you that we are addressing this directly with them.
We deeply regret the inconvenience this caused, and we appreciate your understanding.
Prompt help and advice
Prompt help and advice. Really good customer service. Product dispatched and correct to description. Thanks, good show.
22 maggio 2025
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Congratulations a great company to deal withExcellent speedy courteous response…
Excellent speedy courteous response with replacements when my order got lost en route by carrier.
I would have no hesitation in recommending purchasing goods from them in future
29 maggio 2025
Non scritta su invito
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Place and an order and then it's a…
Place and an order and then it's a guess as to when it will be delivered, as to asking for an update on your order don't expect a reply either.
13 maggio 2025
Non scritta su invito
Risposta di Anydaydirect Limited
Thank you for the review. Our systems work on the basis of email triggers in the order process including a notification email and delivery tracking link when the couriers have scanned the order, especially so on larger items that may need specialist delivery. Thank you for highlighting the issue when the courier system fails to trigger this scan and note that we have amended our processes to avoid this in future. Despite the delay caused by the courier, we trust that you are satisfied with your BBQ.
Excellent service
Easy website to navigate. Swift postage and excellent staff over the phone for a couple of questions.
12 maggio 2025
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Disappointing service
I ordered a BBQ on the 18th of April, and it’s now been 18 days with no delivery. The listing said 3–10 days, so it’s well overdue. Communication hasnt been great — it’s been really difficult to get hold of anyone for an update, and I haven’t been given a clear delivery date or any confirmation that it’s even out for delivery. Disappointed with the lack of transparency and support.
6 maggio 2025
Non scritta su invito
Risposta di Anydaydirect Limited
Thank you for your honest feedback, and I’m truly sorry for the delay and any frustration caused. We completely understand how disappointing it is when an order doesn’t arrive on time, especially when communication hasn’t met your expectations.
We shared in our emails with you, tracking details of your BBQ which is being delivered using a specialist 2 man service. Our listing states delivery within 3–10 working days, and I apologise that your order has just exceeded this timeframe. Unfortunately, with specialist deliveries, delays can sometimes occur beyond our control.
We’re a family business and your feedback is very important to us. We’re working closely with our delivery partners to get your BBQ to you as soon as possible, and we’re reviewing our communication to improve the experience for all our customers.
Thank you again for your patience and for bringing this to our attention. If you need any further assistance, please feel free to reach out directly.
Easy ordering 2nd item cheaper
11 aprile 2025
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Item arrived on time.
7 aprile 2025
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
Risposta di Anydaydirect Limited
Thank you for your review which is greatly appreciated. 👍💕
The order wasn’t sent initially
The order wasn’t sent initially. After a week I had to phone them up to ask for an update. Upon ordering it was a 3-5 day delivery.
Then another 5 days later I finally received it but still without any tracking info supplied.
9 aprile 2025
Risposta di Anydaydirect Limited
Thank you for review. Your Item was handed to last mile delivery partner on 10th April and was due for delivery by Friday 11 Apr 2025 by them. This is within the 3-5 working day estimated service time provided at time of order. If the last mile partner failed to deliver on this day, then we sincerely apologise and appreciate your review as this helps us to resolve issues like this in chosing delivery partners.
Risposta di Anydaydirect Limited
Hello Dina,
As mentioned in our email and during our phone conversation, your order was unfortunately cancelled due to the available stock being past its expiry date. Health and safety is our top priority and non-negotiable.
We will notify you as soon as we receive fresh stock. We sincerely apologise for the inconvenience, but we're sure you’ll agree that cancelling the order was the responsible decision to ensure your safety.
Thank you for your understanding.
Anydaydirect stand out from the rest
Anydaydirect deserve huge amounts of credit for there customer service . Exceptionally responsive with a direct positive attitude. I had a small issue with a product but surprisingly so it was dealt in a swift and professional manner ,in fact I would go as far as to say I have never recived such Exceptional customer service. Should any potential.customers have misgivings about dealing with an online entity. Rest assured these people ( for me anyway) will go out there way to accomadate any issues
6 aprile 2025
Risposta di Anydaydirect Limited
Thank you David, your review is much appreciated. We go out of or way to try and ensure we treat all customers as we would expect to be treated if we were buying from our site. We look forward to seeing you again! 🙏💕
Don't trust the shipping time took over…
Don't trust the shipping time took over 2 weeks to recieve product was listed as 2-4 days,
30 marzo 2025
Risposta di Anydaydirect Limited
Hi Lewis,
Thank you for taking the time to leave your review. We sincerely apologize for the delivery delay you experienced with our courier partner. This falls short of the service we aim to provide, and we’ve escalated this matter with them to address the service disruption and ensure they uphold their agreed commitments.
Your order should have arrived within the promised 4-6 working days for free delivery, and we regret that this did not happen as planned. Unfortunately, there was an unexpected delay in transit, which we’ve now highlighted to the courier for urgent improvement.
We appreciate your understanding and patience as we work to resolve this. Please don’t hesitate to reach out if you need any further assistance.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.