Antler Recensioni 

958
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great looking toiletries bag, compact, and with the right amount of organization. There is one main compartment, several interior mesh pockets along the inside walls, and one zippered pocket on the e... Leggi di più

Valutata 4 stelle su 5

A nice piece of luggage! I love the color. Still the zipper handles are stylized but difficult to use. Thr bag is a bit heavy, which reduces what I can pack. Wheels work fine. I am not sure I would b... Leggi di più

Valutata 1 stelle su 5

I have been trying to return the suitcase which is too large for me to handle. I have filled out several forms and was told to look for the address to send it back. Nothing has been sent to allow th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The bag arrived promptly and was well packaged. It’s of very high quality. It’s obvious that a lot of thought went into its design and construction. A very thoughtfully produced product, including its... Leggi di più

Dettagli dell'azienda

  1. Negozio di valigie
  2. Negozio di borse
  3. Negozio di borse e valigie

Informazioni su Antler

Scritti dall'azienda

Since 1914, we have been building an extraordinary legacy if travel expertise - designing and manufacturing quality luggage 'for those who travel often'.

We design lightweight suitcase sets, as well as holdalls and travel bags that are perfect for use as hand luggage, or for a weekend away, and we only make luggage that's built to last. We design our suitcases to be both strong and lightweight—it’s a balance that takes years of innovation to perfect.

All our hard-sided suitcases are lightweight so that they’re easy to carry, and to help ensure you stick within your airline baggage allowance. Naturally, we have a range of sizes, including cabin-sized, medium and large cases.To make it easy to reach those travel essentials when you’re on the move, our soft-sided cabin suitcases have exterior pockets and they also come with premium features, like a TSA-lock, strong and secure zips, and best-in-class double spinner wheels.

Lusting after a green suitcase, pink suitcase, red suitcase, grey suitcase, beige suitcase, blue suitcase or classic black suitcase? We’ve got you covered, explore our luggage collection to help to find your colour match.

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Lifetime Warranty

Lifetime Warranty on all Suitcases

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Only products purchased from Antler directly can be registered for our warranty.

Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

958 recensioni

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4,1

Tutte le recensioni

(958)

292 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing bag

Amazing bag, not only for traveling but every day. Great colour options, lots of pockets inside and out. Great/easy to carry in hands or on shoulder. Definitely will buy again, luggage is next on my list. Go Antler!

14 gennaio 2026
Valutata 5 stelle su 5

Lightweight, easy to move,slippery zippers

The medium sized suitcase is super light and easy to move.It was slightly bigger than my previous one but it is still easy to handle. I ordered the suitcase online and it arrived quickly and well- packed..it came with a nice dust cover for storage as well. The only minor issue I've found is that the metal zipper tabs are twisted ( probably this way for the locking capability) but they are very challenging to grab ahold of when you need to unzip the suitcase quickly.I would suggest putting a rubber grip at the base of the zipper pull to help give it more traction. It was more expensive than the other suitcases I looked at, but I am hoping the quality and longevity of the bag will prove that it was worth the extra cost. I've taken one short trip with it so far. The design of the bag is ordinary. I do like the teal color though. Overall I am very happy with my new lightweight suitcase and hope to get years of use out if it.

6 gennaio 2026
Valutata 1 stelle su 5

Flimsy Junk Masquerading as Premium Luggage

I was excited to purchase a quality piece of luggage from a reputable brand like Antler, but the experience has been extremely disappointing. While packing my new Large Single Stripe suitcase for the first time, the zipper broke immediately. The zipper quality is very poor, and the suitcase overall feels flimsy—comparable to, or worse than, luggage you might find at a discount store.

Antler advertises a lifetime warranty, but their warranty process is extremely problematic. No one responds when you file a claim. You have to file the claim and then contact their catch-all email to “remind” them to process your warranty. They did replace my suitcase with the same one, but I’m leery of the longevity of the frail zipper.

This purchase feels regretful. Even though they replaced my suitcase this luggage does not have a build quality that will last a whole trip, let alone a lifetime. Buyer beware: this is not quality luggage. The listed 4.9/5 rating on their website is also highly misleading. Antler uses Yotpo, a platform that allows companies to selectively publish reviews. I submitted a negative review for this suitcase, and it was not included—calling the displayed rating into serious question.

My advice: spend a little more and buy luggage from a company that offers real quality.

14 gennaio 2026
Non scritta su invito
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Risposta di Antler

Hi Peter - we are sorry to note your disappointment and whilst we appreciate you taking the time to share your opinion its not one shared by may other customers who have posted genuine reviews of the product and have not faced the same issue. Our warranty policy of course requires you to file a claim so that the issue can be assessed and if it meets the guidelines of our policy as in your case a replacement will be provided

Valutata 2 stelle su 5

Wheel damaged on our second flight

The wheel was damaged by the baggage handlers and came off. This was our second flight with the case. Antler do not supply replacement wheels - even though they are attached on the inside with 2 screws. Forget about claiming on the lifetime warranty - it strangely does not cover actually using the cases with an airline. I hope that they take note of this and start supplying replacement wheels which are an obvious weak point in their design and could be considered a manufacturing defect if they break so easily

12 gennaio 2026
Non scritta su invito
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Risposta di Antler

Hi Russ we are sorry to note the issue with the damage to your case and as the damage occured during transit we would recommend contcting the ticketing carrier to raise a baggage iregularity claim. Whilst our warranty offering does not cover damage by 03rd parties it does cover manufacturing defects

Valutata 1 stelle su 5

Disappointed

Travel shoulder bag arrived without its shoulder strap, making it useless. On requesting that the missing strap be shipped to me, I was informed that I would need to return the bag in order to receive a new bag with strap. What a crazy policy!

Also ordered a carry-on suitcase, and was disappointed in the quality of the product.

12 gennaio 2026
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Risposta di Antler

Hi Alan as the straps are supplied with the bag we do not sell or carry spares. If the strap was missing and not placed in one of the inner pockets then a replacement would be necessary

Valutata 1 stelle su 5

Won't be buying from Antler again!

Very disappointed with Antler's customer service. I bought my suitcase around a year ago and after one recent trip it came back with holes in the case. I submitted a warranty claim expecting support, but Antler immediately shifted responsibility to the airline without offering a proper assessment or solution.
For an expensive, well-known brand, this feels like poor aftercare. The suitcase hasn't lasted as expected, and the lack of responsibility taken by Antler has really put me off. I wouldn't recommend if you're expecting reliable warranty support.

22 gennaio 2026
Non scritta su invito
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Risposta di Antler

Hi Safia - its not a case of shifting reposibility but correctly directing you to the ticketing carrier who damaged your luggage during transit. Our warranty does not cover damage by 03rd parties as mishandling by airline ground crews is not a manufacturing defect. Airlines have a legal duty to repair, replace or otherwise compensate passengers where they damage luggage

Valutata 5 stelle su 5

Thumbs Up

I purchased an expandable carryon Icon Stripe. It shipped quickly and arrived on time. It is a very handsome piece of luggage, and yes, the wheels are smooth, and the zippers are equally smooth, and it is quite light in weight. I needed to reach out to customer service because of a size discrepancy in the description vs the diagram on the website. They were incredibly accommodating, apologetic, and ultra-quick in responding to my question. I want to give a shout-out to Ally and Marcelo, they were super professional and understanding. On the whole I am happy with the purchase and Antler, and decided to keep it. Now for some criticism- I do believe the extension handle could be more structural- there is side-to-side movement when extended, and it does have a "delicate" feel. It is like it could actually bend if pressured in the wrong way. I wish it were "beefed up" a bit, even knowing that adding structure would increase the overall weight. While the wheels are smooth and quiet, I'm wondering if they will stand up to airline handling abuse (hopefully they will). The twist in the zipper pull (to enable it to engage the lock) is a tad strange and hard to get used to. Bottom line, I would purchase from Antler again. They do have a good quality product and the history to back it up.

6 gennaio 2026
Valutata 4 stelle su 5

The suitcase is well made

The suitcase is well made. Expandable function is nice. Have not used it yet.

My only disappointment is the weight. I was really hoping it would weigh in at 4.1 as advertised but it came in at 4.4. I have an IT luggage made in UK and it is closer to 4.1 lbs.

6 gennaio 2026
Valutata 1 stelle su 5

Damaged Delivery and Missing Luggage

My package arrived in a box that was completely destroyed. Upon opening it, I discovered that one piece of luggage was missing. Since then, I have been in constant contact with your team and was informed that the missing luggage had been shipped. However, to date, I have not received any tracking information or confirmation of delivery.
I have sent numerous follow-up emails attempting to resolve this matter and, despite my efforts, the situation remains unresolved. This lack of communication and transparency has been extremely frustrating and disappointing.
Additionally, I was surprised to learn that the luggage no longer includes dust cloths, as expected. Instead, the item was wrapped in cheap plastic.
At this point, I would appreciate immediate clarification on the status of the missing luggage, including valid tracking information. Please also advise what steps will be taken to address the inconvenience and dissatisfaction caused by this experience.

5 gennaio 2026
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Risposta di Antler

We are sorry to note that your order arrived in a damage box and was missing an item and can see that our service team have been in touch directly to assist with a replacement for the missing case. Not all of our ranges are supplied with a dustcover and some do come with a biodegrdable protective film to protect them during transportation. Protective luggage covers are avalable on our site if you prefer to store the case in one

Valutata 3 stelle su 5

Disappointing and puzzling

I have travelled yet and just bought another set to go with the icon suitcases I bought a month ago. The icon is indigo blue. I had it in a separate room with some shopping bags. When I came to pack it had white scuff marks everywhere ! They don’t wipe off either. I’m very disappointed and worried the set arriving tomorrow will be the same . I researched quite a while and this was my first antler set.

5 dicembre 2025
Valutata 2 stelle su 5

They do not have a phone number and…

They do not have a phone number and overshot their stated delivery time by over a fortnight. They consistently did not meet their own stated guidelines for response times and provided no clarity as to the delivery partner or a phone number for me to ring. They do not have a phone number you can ring. They continued sending me marketing emails including emails about enjoying my new luggage when it had not even been shipped. They were seemingly bought by a conglomerate ATR Holdings Ltd so the brand is no longer independently owned. Do not order from this company if you live outside the UK. If you live within the UK you should be fine.

15 gennaio 2026
Non scritta su invito
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Risposta di Antler

We do not offer telephone suppport but our team are available via all the usual contact channels and socials- we are sorry to note that your order was lost in transit and can see that our team have been in touch directly to assist and process a refund

Valutata 5 stelle su 5

Another Antler win!

Have been happy with the Antler product in the past so was easy to consider ordering their product again. The order was sent out and received everything in a timely fashion and very happy with everything.

30 dicembre 2025

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