I lost a necklace that was a gift from my parents and it was sold out everywhere with no visibility of when it may come into stock. Shanelle, in customer service, went to the effort to find one of the... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have shopped at Annoushka for a number of years and have several pieces of jewellery from them including rings, ear rings, pendants with chains and bracelets. In Dec I was wearing a ring th... Leggi di più
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Would like to thank Annoushka especially Shanelle for sorting out the issue I had with my order. The issue was caused by me, not looking at what I ordered. Shanelle arranged for a special one off... Leggi di più
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I ordered a pendant during the Archive Sale. A week later (Annoushka website states that the orders are dispatched within 48 hours, by the way) the order was canceled with zero communication from... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Discover ANNOUSHKA fine jewellery collections. Crafted in 18ct gold and precious stones with exquisite craftsmanship. Free global delivery on all orders.
Informazioni di contatto
Cadogan Gardens 41, SW3 2TB, London, Regno Unito
- annoushka.com
3,7
Nella media
27 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Was really impressed with their designs…
Was really impressed with their designs however it is so unfortunate that their pieces are only good to look at and not functional at all. Wish I had read the countless negative reviews before investing in the brand. I have bought a couple of pieces after reading that the pieces were meant to last/"enjoyed" in their own words but that could not be further from the truth. The work is done poorly, to say the least, especially for the high price they already charge and because of this they make you pay endlessly for repairs. Their pieces should not be called "high end" "designer" because of the terrible craftsmanship. If you google "annoushka", one of the top autofills says "repairs" meaning this happens all the time to customers. Would not recommend to anybody, instead go to brands that actually prioritize their customers, offer replacement if clients have negative experiences and have pieces that can actually be worn and don't need costly repairs.
22 settembre 2022
Non scritta su invito
Risposta di Annoushka
Dear Cassidy,
Thank you for sharing your experience with us. I appreciate your feedback and am very sorry you had a negative experience. Please email us at customerservices@annoushka.com so that we can discuss this further.
Warmest Regards,
Sanaz
I would give them a 0 if this was…
I would give them a 0 if this was possible. I have had a few items over the years - in one a bracelet broke constantly. The most recent disappointment is a charm (costing more than £5000) which just comes loose ie the clasp is not fit for purpose. Absolutely terrible products
28 dicembre 2022
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Risposta di Annoushka
Dear Mrs. Marsh
Thank you for taking the time to bring this to our attention. My colleague you have spoken with on the phone has shared additional feedback with us.
We'd like to apologise to you again & please do not hesitate to contact us in the future at customerservices@annoushka.com.
Kind Regards,
Sanaz
Bicester village staff were rude to me…
Bicester village staff were rude to me and my friend whilst in the store
26 novembre 2022
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Risposta di Annoushka
Dear Abby,
Thank you for reaching out to us. We are incredibly sorry to hear about your negative experience in Bicester Village.
We always aim to create a welcoming environment to all of our customers and once again apologise this was not the case for you. We will be sure to forward your feedback to our retail team.
Please do not hesitate to contact us at customerservices@annoushka.com
Kind Regards,
Sanaz
I was unsure what sort of gift to buy…
I was unsure what sort of gift to buy my wife during our latest UK lockdown as I usually purchase in store. I was recommended Annoushka by a colleague and browsed their site. I was able to interact with sale associates from their team (working from home whilst stores were closed) and they were able to make recommendations to me of products they thought my wife would like. I made my purchase which arrived the next working day and my wife is delighted! I'm very happy with the service provided- its the best 'digital' shopping experience I've had with a high end retailer so far.
Will definitely shop again.
30 aprile 2021
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Risposta di Annoushka
Dear Justin,
Thank you for your kind words and for taking the time to leave your feedback. We are over the moon your wife was happy with the product. Should you wish to add to your wife's collection in the future we will always happy to assist you.
Warmest Regards,
Sanaz
In November
In November I bought a bracelet from Annushka, which was made absolutely not thoughtfully; it constantly clung to clothes, and as a result, after 2 months, the clasp of the bracelet opened itself and the bracelet was lost. I threw out the money, I was very disappointed.
21 aprile 2021
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Risposta di Annoushka
Good Afternoon,
Thanks for reaching out. We're sorry to hear about your lost bracelet. We always recommend reaching out as soon as you notice any issues with your pieces so that our team can take a closer look right away to assist with the next steps. We understand your disappointment and will be sure to share your feedback with our team.
Warmest Regards,
Sanaz
I just love the 7 charms concept
I just love the 7 charms concept. So special and of course chic!
30 ottobre 2020
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Risposta di Annoushka
Good Morning,
Thank you for your five-star review and for providing us with valuable feedback. Do let us know if you are ever interested your own "My life in charms".
Warmest Regards,
Sanaz
Excellent customer service and beyond…
Excellent customer service and beyond expectations
Annoushka not only provide beautiful jewelleries but has excellent customer service.
I had an issue with a faulty earring that i lost and they were very understanding and quick to reply to offer replacement.
The staff at the liberty (george) was very kind and patient.during lockdown they were responding.
I was vey happy and happily surprised by their quick and efficient response.
22 luglio 2020
Non scritta su invito
Risposta di Annoushka
Good Afternoon,
Thank you for your five-star review regarding your experience with Annoushka in our Customer Service team.
We are pleased that we could assist with your faulty earring and remain at your disposal for any other queries you may have in the near future. Your feedback is greatly appreciated, and we look forward to assisting you again soon.
Warmest Regards,
Sanaz
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