Dear Helen, Veronica here from the Aniball team.
We're sorry you feel this way.
Aniball is classified as a Class 1 Medical Device and a hygienic product at the same time. We cannot legally accept an unsealed return that was, in addition, purchased six months ago. The product must be hygienically sealed and stored in our controlled warehouse with controlled temperature and humidity.
We explicitly state this multiple times on our website before the purchase - on the product page, in terms, in the How to section and in the manual, which is freely available online for this exact reason.
Moreover, there is a prominent seal on the physical product itself - explicitly and very visibly stating that the product cannot be returned due to hygienic reasons once unsealed.
We even recommend purchasing Aniball 4-6 weeks before the due date. We offer a prolonged 30-day return policy (the maximum we can do given the product is outside our controlled warehouse), which is stated repeatedly during the buying process. The competing brand offers a 14-day return policy; we decided to allow for more time in case of a last-minute c-section decision or other reasons.
Unfortunately, we cannot just "put another Aniball sticker on the box, easy peasy" - Aniball is under heavy medical device regulations, and this is about protecting the health of our customers.
Please ask yourself - how would you feel if you received a previously open product? Or if you bought a pack of tampons, condoms or anything similar that was previously opened, tampered with, and the seller would just "put another sticker on the box"?
We can understand your frustration, but we stand firmly about this decision - returning an opened hygienic medical device after six months is something we, unfortunately, cannot accept due to the protection of the health of other pregnant women and their children.
