Folio by Amitree Recensioni 38

TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

I used Folio/Amitree for 8 years almost 9. It worked really well until it DIDN'T. Then it was a new issue weekly. Did they fix most of them quickly yes, but the problem was it became unreliable. My su... Leggi di più

Valutata 5 stelle su 5

I've been a user for 5 years or more now and love it. I'm able to set up my own templated timelines and easily make adjustments. It helps keep me on track during transactions and makes my life easier.... Leggi di più

Valutata 5 stelle su 5

I have done Los Angeles Westside residential real estate sales since 1999 and this is definitely one of the best tools to: 1. Help your clients stay on track of transaction timeframes with the time... Leggi di più

Valutata 5 stelle su 5

I highly recommend Folio by Amitree for every realtor out there. The system helped me to stay organized even when I had a ton of transactions going at once. I love the fact that I can include the len... Leggi di più

Dettagli dell'azienda

  1. Azienda di software

Informazioni su Folio by Amitree

Scritti dall'azienda

Folio helps real estate agents stay on top of transactions from Gmail and integrates seamlessly with Google Drive, Microsoft 365, and Outlook or Google Calendar. More than 100,000 real estate agents trust Folio to help them close on time, impress their clients and get more referrals.

Folio makes it easy to impress your clients and keep your transactions on track – even when you don’t have time.

Folio lives where you already work – your email – and uses AI to automatically know which emails are related to a real estate transaction. Creating timelines that you can share in one click with clients and colleagues is quick and easy.

How Folio Works: 

  • First, connect Folio to your work email account on Gmail or Microsoft 365.
  • Using AI, Folio will organize each transaction's emails, files, and contacts into a Smart Folder.
  • Each Smart Folder will have a transaction timeline, and you can manage the deal, share it with clients, assign tasks, and more.
  • Important transaction milestones will be automatically synced to your Google or Outlook Calendar and attachments to Google Drive to stay on schedule and organized.

Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

38 recensioni

5 stelle
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3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Non ha risposto alle recensioni negative ricevute

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Valutata 2 stelle su 5

folio is a good tool but needs some tweaks..

Folio could be a very good tool but the functionality of it is ok. The files don't always parse correctly. You still have to manually move files from your inbox to the folio file to ensure you have them all. If you already have a listing open for a seller then you have the buyer theres not an easy way to merge the different templates together so you can just have 1 file to keep up with.
In addition there isn't a way to mark the file as closed...you basically just archive it.
It would be awesome to have a customer service rep to call or email directly as it's not all the easy to get help or questions answered. There are some other little tweaks that would really set this tool apart from others.

11 agosto 2020
Non scritta su invito
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Risposta di Folio by Amitree

Hi Nichole,

Thank you for your honest and constructive review. We are constantly trying to improve the product for our users and it's feedback like this that helps us do so.

We are always working on improving our transaction detection functionality so that your emails are sorted correctly and that the tool discovers emails related to a certain transaction (to avoid you having to manually add emails to a folder). Also, thank you for the feedback about marking a transaction as closed rather than just archiving the folder - it will be shared with our Head of Product.
Our customer service reps try to respond to all inquiries or requests for assistance within 24 hours and almost always are able to do so. If you've had a different experience, we would love to hear about it if you're willing to share with us so that we can continue to improve in that area.

If you're willing, please email us at folio@amitree.com simply stating that you're following up on your review (we can't find your email address based on this review as it only shows your first name) and our CMO will reach out to you personally.

Thank you again for the helpful feedback and for being a Folio user.

Valutata 3 stelle su 5

Timelines "disappear" Regularly

The timelines seem to "disappear" from team members viewing often and I have to resend.

It is also frustrating to have to wait for responses only online. Some things really would be solved more quickly with a phone call.

Lastly, I would love to have the option to differentiate timelines on my calendar, by color and by naming.

4 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Folio is an essential for any agent

Folio is an essential for any real estate agent. It saves me time and transaction coordinator fees. The calendar reminders are great at ensuring everyone is on the same page and saves me work. The PDF of emails makes it so easy to submit my logs.

4 agosto 2020
Non scritta su invito
Valutata 1 stelle su 5

Beware of Amitree Billing

From right off the bat we knew Folio was not working for us. I cancelled the account however a year later I get charged $228 for a renewal subscription. I was surprised and contacted them. They had sent me three emails to notify me of an automatic renewal although my account was cancelled they had my credit card info and charged it. Their emails (which I never opened since I wasn’t using them) enables their policy to charge you and not refund. After emailing their customer service it’s quite clear they don’t see the value in the customer just their policy and refused to refund me even with a canceled account. I don’t write many reviews but you better pay attention to their billing tactics.

4 agosto 2020
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Risposta di Folio by Amitree

Hi Julie,

Thank you for your honest review. We apologize for the confusion. Like many other SaaS services, Folio auto-renews to avoid service interruptions to our users’ accounts. We do feel it’s important to be transparent with our users so we make sure to email our users multiple times prior to renewal, as you pointed out.

We also make it explicitly clear that uninstalling Folio from your inbox will not cancel your subscription. Unfortunately, sometimes inboxes get disconnected due to a password change and if we unsubscribed people based on the inbox connected state, many people would unexpectedly lose access. Therefore, we provide you with links to unsubscribe from the service when reminding you about the upcoming renewal.

We’re sorry you didn’t feel like our customer service team handled this as you would have liked, however, even though our policy is clear on this, we did provide you with a partial refund.

Again, we’re sorry for the confusion. We did try many times to notify you of the upcoming renewal and provided instructions on how to cancel your subscription. We will continue to try improve our renewal and cancellation processes and thank you for your feedback.

Sincerely,
The Folio Team

Valutata 4 stelle su 5

Pros and Cons of Folio

When adding contacts to a transaction it does not seem to save prior contacts that were put in or if someone has multiple emails some times it will pull up the one that is never used in our transactions. We do multiple transactions a month. Also noticed that the program gets stuck a lot and does not save changes that have been made. I do most of the folio set up right from Gmail and not the website. On the positive side I like how something is added to a time line and then gets emailed to all the contacts we have tied to a transaction. Love how Folio saves all the documents that are tied to the transaction etc. There are more pros then cons. Highly recommend folio

30 luglio 2020
Non scritta su invito
Valutata 5 stelle su 5

Pretty intuitive

Pretty intuitive. Little hard to find/select template when I’m adding Smart Folder in gmail. Love the setup though and it has helped me stay organized on my many files. Thanks

29 luglio 2020
Non scritta su invito
Valutata 4 stelle su 5

I love the ability to organize and keep…

I love the ability to organize and keep everything all in one place. I especially appreciate the archiving and pdf function at the end of each transaction. The only reason I reserve 1 star is because I wish it would automatically label in a better way. Even when I add all contacts to a transaction and use the label/address in the subject line, those emails often do not get labeled and I have to manually label almost everything.

29 luglio 2020
Non scritta su invito
Valutata 2 stelle su 5

system is always down

system is always down, I have to update extension every 2 hrs. Reminders don't come on time.

29 luglio 2020
Non scritta su invito
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Risposta di Folio by Amitree

Hi Nina,

We’re very sorry to hear about your less than great experience. We would like to connect with you to see if we can make Folio work better for you. It looks like we had some customer service interactions with you a few times with the most recent being 6 months ago. Based on your feedback to that interaction, we thought the issues were resolved, but now it seems that you are still encountering issues.

We would be more than happy to arrange a screenshare or phone call as we did before to see why Folio isn’t performing as you expect.

Regarding down time, our platform has a 99.99% up time with very few disruptions and you should not have to update the extension as often as you are needing to (this is the first time we've heard of this issue), this may be related to your Google Admin settings but we are more than happy to help figure this out.

We’d love the chance to make this right. We will be reaching out to you via email to get in touch and solve this for you.

Thank you very much for your honest review. We are always working to make the product better for our users and your feedback is very valuable and appreciated.

Sincerely,
The Folio Team

Valutata 5 stelle su 5

Folio is fantastic!

Folio is fantastic!! It really helps everyone stay organized. We've had many positive comments from our clients & the brokers we are working with when we share the timelines.

29 luglio 2020
Non scritta su invito
Valutata 3 stelle su 5

Like the idea.

So I really like the idea but this could be much better. Setting everything up is annoying, it crashes sometimes and I have to start over. It very rarely has the transaction correct as to active or under contract. Just needs a good revamping. Will continue to us though. Would also like to have my contact information shared better. Right now I'm adding myself as a service provider and if their name is before J then they pop up above me. It is the best one I've found so far, so that's something.

29 luglio 2020
Non scritta su invito
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Risposta di Folio by Amitree

Hi J Pee,

Thank you for your honest feedback. We appreciate that you feel that Folio is the best option, but we want you to have a great experience - not just better than other tools. Your review will be shared with our Head of Product and taken very seriously as we trust and rely on our users as the best source of product feedback and improvements.

Would you mind if we reached out to you to see if we can help resolve some of the issues you are facing regarding the transaction states? If we may, please email us at support@amitree.com (we are unable to locate your Folio account from your name here) and let us know that you are following up on this. We will take it from there and have someone contact you to get a better understanding of what is happening and a resolution for you.

We really appreciate you being a Folio user and look forward to making Folio work the way it should for you.

Thank you,
The Folio Team

Valutata 5 stelle su 5

I would not be able to run my business…

I would not be able to run my business without folio!! The timelines keep me, and everyone else in the transaction, on track. The email folders save me time that I would spend hunting through hundreds of emails and searching for contacts. I am so thankful for this service.

23 luglio 2020
Non scritta su invito

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