AMITA Health Recensioni 

Billing knocks this from a 5 ⭐️ to a 2 ⭐️.
Recent received a bill from nearly 2 years ago. Just now. Never received it before. I got the runaround trying to inquire. Insanity.
I was also informed that two more claims were sent to collections recently. I never received bills for those claims. I always stay on top of my claims. So this is unacceptable.

Amita office in Lake Zurich is good - it’s the Billing Department that is inefficient, ineffective and unorganized.

Here, They give you some options. It’s not a completely Matriarchal experience with the doctor. As a participant, I can say the ‘collaborations’ need work. A better collaborative environment should be considered in this institution

horrendous billing department - they credit patient payments as insurance payments and therefore they cause enormous billing errors and numerous phone calls to correct. 4 phone calls and multiple reps who claim they'll 'fix it' yet no one does. they caused my flex card to be locked due to their incompetence.
oh, and a supervisor is never available. we will NEVER use their outpatient services again.

I have never in my life experienced a worse call center/scheduling situation in my life. You can NEVER get in touch with your doctor. Half the time, their phone are not working. You wait on hold for 20 mins and then just get hung up on and have to start over. I am seriously considering changing my primary just so I don't have to deal with this BS.

Run don’t walk away from these guys. Absolute cowboys.

MY FRIEND HAS FIBRIODS. THIS CAUSES HER SEVERE PAIN WHEN MENSTRUATING. SHE ALSO LOSSES A LOT OF BLOOD. SHE WAS RECOMMENDED TO AMITA ST JOSEPH HOSPITAL IN JOLIET FROM VNA. THE DOCTOR WHO ATTENDED TO HER AT VNA WAS THE DOCTOR WHO RECOMMENDED HER. SHE HAS RECEIVED OVER 4 TO 5 PINTS OF BLOOD BSINCE THE DOCTOR RECOMMENDED AMITA ST JOSEPH SEVERAL TIMES. THE DOCTOR WHO ATTENDED TO HER TOLD HER SHE MUST HAVE A SURGERY. THE DOCTOR EVEN TOLD HER WHICH INSURANCE SHE HAS TO BUY IN ORDER FOR THE SURGERY TO BE COVERED. SHE BOUGHT THE INSURANCE. ON THE DAY OF THE SURGERY, THE DOCTOR TOOK HER IN. AFTER ABOUT 90 MINS, THE DOCTOR CAME TO ME AND SAID SHE CANNOT PERFORM THE SURGERY. SHE SAID THE FIBRIOD WAS NOT VERY VISIBLE. SHE DISCHARGED MY FRIEND AND SENT HER HOME. NO RECOMMENDATION TO ANY OTHER DOCTOR. NO ADVICE ON HOW SHE CAN GET IMMEDIATE HELP. NOW MY FRIEND IS LEFT FIGHTING FOR HER LIFE WITH TONS OF BILLS AT THIS HOSPITAL. AND SHE IS LOSING LOTS OF BLOOD AS I TYPE. IT IS UNBEARABLE. I DON'T WANT TO MENTION THE DOCTORS NAME HERE. I WISH SOMEONE WILL READ THIS AND HELP HER. SHE HAS LOST MORE BLOOD AND NO SOLUTION. ALL OTHER HOSPITALS SHE IS CALLING IS GIVING APPOINTMENTS IN MARCH AND APRIL. THIS IS JUST TOO MUCH. THERE IS NO IMMEDIATE SOLUTION AND SHE IS HERE SUFFERING BECAUSE OF THE BAD DECISIONS AND ADVICE FROM A DOCTOR HERE.

The worst experience of my life! I was in the waiting room, getting ready for my appointment with my doctor and overheard a VERY loud altercation between an obvious higher up and my nurse. I love my nurse. She literally abused her in front of many patients and all of us in the waiting room were appalled! The nurse was obviously embarrassed. I had someone else call me back and I asked who was yelling at the nurse at the front desk and she told me her name was Patricia Wallace and they were very used to the treatment. It has been a while since this happened, but I never knew how to really complain, other than to the doctor who also agreed with me at the inhumane treatment of her staff. My doctor had said she would do something about it, but I’ve seen her there again. Please don’t keep this type of person on your staff. This was so very unprofessional. If it wasn’t for my doctor and the care I receive, I would have left. Plus I left a formal complaint in the box labeled suggestions, explained my experience (at my doctors suggestion) with my name and number and was never contacted. I updated my doctor with this info and she was not happy.

This place is terrible. I set up an appointment and had to wait over an hour past my appointment time. They claimed to be short staffed but I was seeing many people come and go. Not to mention they were giving some patients preferential treatment. I seen a lot of people go in but never came back out. When I asked how long was the wait they told me no rooms were available. They also wanted me to wait in my car so I wouldn't see them take other patients ahead of me. I will never go back to this place. They don't care enough about the patient needs.

I am a regular pt at Amita Heatlh St Marys Elizabeth there isnt a department that doesnt treat you with respect except the cardiology depart they are the worse of the worse is a shame that out of all the depart this is the only one with the exception of the register person and a polish older lady i wish i had her name. this are the only 2 that will greet you and treat you with empathy and rescept. so pls have this other retrain on how to treat people

Extremely bad experience so far. I am in the ER in Hinsdale as I type. My girlfriend is 9 week pregnant with severe abdomenal pain. We are 2aitung for 1 hour and 40 minutes already. Nobody can tell us when someone will see her. She is in pain shakes on the couch. The lady on registration speaks is just rude answering 'i don't know' to all our questions. She promised to bring us pain release medication and she forgot. No comparison of any kind. Kids are screaming in pain next to us the ladies are laughing behind the desk. Total nightmare. Can't believe my girlfriend pays such a expensive insurance and is treated like that.

I would think twice before choosing this hospital is the ER is like that

I had a procedure to remove a benign tumor on my hand and it grew back which can sometimes happen. The real problem is you can't get them to answer the phone to ask questions or schedule an appointment. Not a good organization from what I can tell and am amazed they are still in business with this level of service. This is symptomatic of the most expensive health care industry in the world that tolerates this level of service.

Calling the call center to reach your doctor is like talking to a brick wall. I had to call twice in order to have my concerns to reach my doctor. Further more, my message to my doctor was misinformed and essential was told I can't be helped based on the doctors assumptions and won't take my messages anymore. Thankfully, I don't have a long record with this health group and will find a doctor in a smaller practice. Someone where I can talk to a person directly and not a call center everytime my doctor leaves a frickin message that isn't even what I asked in the first place.

I have no complaints about the hospital. Unfortunately Amita Health has the WORST billing service on the planet!!! I have two BCBS plans and they have yet to bill correctly yet!! My secondary ALWAYS denies claim because it is not billed with primary EOB (which is customary practice). I attempt to call them nobody answers. When I choose to get call back I have yet to get one in 7 months. When I emailed a cease and desist letter with instructions to rebill insurance properly and to not turn me over to collections ( my bill should be covered 100%) they sent form email states will be in contact with me soon. That was 3 weeks ago and the only thing I got was a bill from a collection agency!!! If someone from Amita Health St. Mary’s would contact me 815-375-5202. May end up in court since my cease and desist letter was ignored. I sure hate to change my doctor just because her billing service sucks so bad. PS I am a health care professional

All documented here is from my experience & of my opinions of recent hospitalization @ St Joseph's. I was patient @ Amita St Joseph's Hospital Chicago. In past I was there as patient when it was Presence Health. Now that it is Amita, the service has gone down the toilet! I had elective spine surgery on 3/2. Most of nursing staff was considerate & good, others horrible.... Good Personal: Nurses: Cat; Ana; PCT Carlo; Ana; Shantay; Escort: James; Doctors Dr. T (female) I will start with one issue @ a time: Dietary: I have # food allergies & almost each & every meal there was an issue with food choices. Either it had an ingredient in it I was allergic too or food never came up @ all. I spoke # times to dietitian: etc to no avail. ; dietary manager. I do speak English & have no issue communicating a problem. b) poor pain management; c) call bell rang @ times it took 20 minutes before bell answered via intercom system & then about another 20 min. before someone actually came. I was given laxative & by time someone arrived to assist I already had a defecation accident which is very humiliating/ embarrassing. I had on PCT respond to the call light for use of bed pan & he came in w/ bed
pan & a chuck over pan. As he placed it under me, I realized he never removed the chuck so as he stated "bed dry" BUT I was wet! Another dietary personnel served my dinner & I could smell pepper in it. I informed him I could NOT eat it as pepper in in & I am allergic & he rudely responded that we are a hospital & we do NOT use peppers. False as when I tasted it, my mouth reacted immediately to the peppers. I had asked for Salad & was given Italian dressing w/ red peppers in it. Once again my allergies, I asked for a egg salad sandwich & was told they don't have any; same with tuna salad & was also told NO TOAST! How can ity be that a hospital dietary dept does NOT have egg salad or tuna salad! Again spoke w/ dietitian & I have grape allergy & what did I get as a desert: "GRAPES"!.
I had severe right hip pain & was given a steroid shot in hip for relief, it did NOT work. I again complained & it was yet another 5 days before the physician came back to reassess my pain &* give another injection, again to no avail.
I had a bed that the mattress was thin & felt as IF I was sleeping on bed boards. The bed was changed out BUT there was a lump right in the area where I had surgery hip pain. I informed the staff as on a scale of 1-10 in pain, I was @ a 12!!!!! Bed was finally changed out & was better.
I was transferred from surgical floor on 10th floor to rehab unit on 7th floor. There was issue with my phone as I couldn't receive or make calls. I called the operator & she informed me to tell the nurse. Which I did & over 5 hrs later matter resolved as it was a 2 bedded room made to one bed & phone lines were crossed. I am a retired RN of 40+ years & PHONE issues should NOT fall under a nurses function to trouble shoot & take away from her nursing duties! That should be an IT issue or even a maintenance issue NOT nurses. I advocate for patients & as a retired RN, I will also advocate for nurses.
Other issues: infection control: I was a Dir. of Nursing in long term care & any bed pans left on floor is an infection control issue. This was repeatedly done @ St Josephs. I also had a NURSE who had rhinitis (runny nose) & she would wipe her nose in her sweater sleeve.... Talk about spread of infection! I had called x2 & left message to speak to a patient advocate x2 to try & resolve issues internally & give hospital a chance to rectify issues, yet again to no avail NO one responded to my calls or concerns. I also did inform them IF not addressed I would take matters further to DOH & or JCAHO yet again no resolution. So here I am drafting this review & I have also wrote letter of complaint to JCAHO. I had chosen St Joseph's hospital as I was there before when it was Presence & was treated very nicely & cooperative. NOW as an Amita facility, in my opinion, I would NOT recommend this facility to anyone! Again these are all my opinions based on my experiences & occurrences.