American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I was contacted by Rochelle by email regarding my experience with my visit from the technician NO RESPONSE to my negative issues with the problems I have been having since my cameras have been instal... Leggi di più
L'azienda ha risposto
American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... Leggi di più
L'azienda ha risposto
Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di allarmi antifurto
- Fornitore di allarmi antincendio
- Servizio di sicurezza
- Installatore di sistemi di sicurezza
- Fornitore di sistemi di sicurezza
Informazioni su American Alarm and Communications, Inc. - Arlington Headquarters
Scritti dall'azienda
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Informazioni di contatto
297 Broadway, 02474, Arlington, MA, Stati Uniti
- 781-641-2000
4,7
Eccellente
180 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
American Alarm has been great for our…
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated issues. In particular Serge has been invaluable. As of the last year the admins have been extreamly patient with our corp's migration to a new work order platform which has been challenging at times. I am grateful we are able to continue our vendor relationship with them.
22 maggio 2026
Very prompt response
11 maggio 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review. We know how important quick response times are when it comes to your safety and security, and we’re glad our team was able to assist you promptly. We appreciate your continued trust.
Sincerely - The American Alarm Team
We are very glad we chose American…
We are very glad we chose American Alarm for our smoke alarm WiFi system. From the initial consult, explanation of the entire system and 24/7 monitoring and installation was an absolute great experience. We would highly recommend American Alarm to anyone seeking an upgrade and or new smoke alarm system in their home, pricing was also very very reasonable.
27 aprile 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your thoughtful review! We’re thrilled to hear you had such a positive experience from the initial consultation through installation of your smoke alarm system. Our team works diligently to ensure customers fully understand their options and feel confident in their protection. We truly appreciate your recommendation and your trust in American Alarm.
Sincerely - The American Alarm Team
Great Tech on time
24 aprile 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the feedback! We’re glad to hear your technician was on time. We understand how busy customers are running their businesses, so we make it a priority to be punctual and efficient to minimize disruptions and let you stay focused on what matters most. We appreciate your continued trust over the years.
Sincerely - The American Alarm Team
I was contacted by Rochelle by email…
I was contacted by Rochelle by email regarding my experience with my visit from the technician
NO RESPONSE to my negative issues with the problems I have been having since my cameras have been installed about 5 years ago. The techician communicated with the camera manufacturer during his visit, when he left all cameras were working???? then one (front camera) stopped doing live shots. ROCHELLE decided to not respond to my response and again I am left with paying for cameras that do not do what they are suppose to do,,,,,,,
23 aprile 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for sharing your concerns. This information is important to help our team improve. A manager has attempted to reach you to further discuss this matter. Please return our call at your earliest convenience.
Sincerely - The American Alarm Team
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the kind words! It’s wonderful to hear our team delivered timely, respectful, and professional service during your visit. We appreciate you taking a moment to share your experience!
Sincerely - The American Alarm Team
System is checked from time to time and…
System is checked from time to time and it is a system not needing repair for years.
16 aprile 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback! We’re glad to hear your system has been running reliably for years. Our technicians take a proactive approach during routine checks to ensure that everything is working properly and to help prevent potential failures or communication issues before they arise. We appreciate your continued trust in American Alarm!
Sincerely - The American Alarm Team
Helpful to keep our system running.
11 marzo 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for your feedback. We’re pleased to know our service helps keep your business running efficiently and are grateful to be your trusted partner in security and safety.
Sincerely - The American Alarm Team
Technician came same day and upgraded…
Technician came same day and upgraded alarm system in about 1 hour and very knowledgeable and professional
2 marzo 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for your feedback! We’re glad our technician was able to accommodate same-day service to complete your upgrade. We understand how busy our customers are, which is why our team works diligently to deliver prompt, efficient service. We look forward to providing you the same level of service in the future.
Sincerely - The American Alarm Team
Always lets me know immediately if…
Always lets me know immediately if there's a problem
26 febbraio 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review. As our customers rely on us for security and life safety, we understand how important it is to respond quickly to alarms, identify and correct any system issues, and keep lines of communication open with customers to help them stay informed and protected. We look forward to providing the same great service in the future.
Sincerely - The American Alarm Team
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
We’re grateful for your feedback and thrilled to know our team has been there to assist you with care over the years. Your confidence and peace of mind in our service remind us why we’re in this business. Please know we’re always here when you need us.
Sincerely - The American Alarm Team
Great customer service & knowledgeable…
Great customer service & knowledgeable staff.
The staff located on Highland Ave. Salem, Ma. always met my needs.
9 febbraio 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review! We’re glad to hear you’ve consistently received great customer service and knowledgeable support from our team on Highland Ave. Meeting our customers’ needs is our top priority, and we appreciate you taking the time to share your experience. We look forward to providing you the same great service again.
Sincerely - The American Alarm Team
helped us familiarize with the newly…
helped us familiarize with the newly replaced alarm monitoring pads as they did not come with a booklet for new users.
12 febbraio 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review; we value your feedback. Our technicians work to ensure you feel confident using the system entrusted to keep your family safe. Please don't hesitate to reach out if we can be of further assistance.
Sincerely - The American Alarm Team
Great experience
Experience to date with this company has been great. Installed monitoring systems 2 years ago. Provide annual inspection to confirm all is working well. Always available in the event of questions or service
11 febbraio 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're happy to hear you're satisfied with the service and assistance you've been receiving. We appreciate your continued support and look forward to providing you with the same dependable service in the future.
Sincerely - The American Alarm Team
The worker that did the conversion on…
The worker that did the conversion on our alarm(I forgot his name.Sorry!!!)is the nicest person and very very professional. Thank you 👍
6 febbraio 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review. We’re glad to hear your recent service visit was handled smoothly and professionally. We aim to ensure upgrades are completed with care and attention to detail, and we’re happy that was your experience. Please let us know if we can be of further assistance.
Sincerely - The American Alarm Team
Service tech Scott was great
Service tech Scott was great, home office team was easy to work with.
26 gennaio 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback! We’re glad to hear Scott provided great service and that the team made the process easy. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Sincerely - The American Alarm Team
Very helpful and responsive!
12 gennaio 2026
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate you taking the time to leave a review. Staying proactive and responsive to our customers’ needs is a core part of our approach to customer service, and we’re glad that stood out to you. Thank you for your trust.
Sincerely - The American Alarm Team
The Tech was great
The Tech was great. He explained every step for using the system, especially with regard to replacing batteries.
31 dicembre 2025
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. Education and support are just as important to us as the service itself, so we’re glad to hear your technician took the time to walk you through your system. We look forward to providing the same quality service and support in the future.
Sincerely - The American Alarm Team
High level Security with excellent customer Care.
Security service is a critical part of why and how we manage our fortunate lives in Lincoln MA.
The American Alarm company has come through for us regarding our needs for our continued safety.
They are on the alert as needed.
15 dicembre 2025
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your thoughtful review! If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
Risposta di American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We’re pleased to have addressed your needs in a timely manner. We understand how important quick, reliable service is when it comes to your safety and security. Please don't hesitate to reach out if we can be of further assistance. Sincerely – The American Alarm Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.