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Ambala Recensioni 

586
•
TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

As a 51 year old I have enjoyed your motichoor ladoo since a young child, making trips to your London Euston store to buy these amongst other sweets before your branch expansion. This has always... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Leggi di più

Valutata 4 stelle su 5

When we went to collect our order, the shop manager told us that they have not received any such order. However they immediately obliged our request and accommodated our request for 25 Punjabi Samosas... Leggi di più

Valutata 5 stelle su 5

Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Leggi di più


Dettagli dell'azienda

  1. Buffet di dolci e dessert

Scritti dall'azienda

Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

586 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 48% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(586)

532 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Yummy!

Yummy! Very tasty.
Packaged well and managed to get all the way to Devon!
Easy to order and great delivery.
The sweets were so well made and the pistachio slice was amazing.

8 luglio 2026
Valutata 5 stelle su 5

Best online order company in UK

It was first time I ordered Pakistani sweet online. I live in Australia and checked which outlets accept online order and deliver. I could find only Ambala sweets. There may be some others.

I was bit concerned how my order will be dealt. It was very well organised. Got notifications at each stage. Delivery window of full day was also reduced to 1 hour.

Full marks

8 luglio 2026
Valutata 1 stelle su 5

We didn’t receive the delivery still yet

We didn’t receive the delivery still yet

6 luglio 2026
Logo di Ambala

Risposta di Ambala

Thank you for your feedback Sarah.
We are very sorry to hear that you have not received your delivery. We understand how disappointing and inconvenient this must be.
We have escalated this matter with the concerned team, and they are currently looking into it as a priority. We will work to get this resolved as soon as possible.
Once again, we sincerely apologise for the inconvenience caused and appreciate your patience and understanding.

Kind regards,
Ambala Customer Support Team

Valutata 4 stelle su 5

I would give 5 stars

I would give 5 stars , but only for your delivery with DPD made me to rate you 4 stars
EVRI is better delivery service in North
Your product
Is tasty and awesome
Thank you

3 luglio 2026
Valutata 2 stelle su 5

They charged for a premium delivery and…

They charged for a premium delivery and did not deliver as promised. The sweets were not rapped properly with cling film and it had leaked all over. Their customer has not responded yet when I informed them about the delivery. Poor service.

6 luglio 2026
Logo di Ambala

Risposta di Ambala


Thank you for your feedback.
We are very sorry to hear about your experience with the delivery and the condition in which your sweets arrived. This is not the level of service we aim to provide.
We will escalate your feedback to the relevant team for review and improvement. We will work to ensure this does not happen again.
Thank you for bringing this to our attention, as your feedback helps us improve our service.
Kind regards,
Customer Support Team

Valutata 1 stelle su 5

Staff are not able to deal with…

Staff are not able to deal with complaints. Ordered sweets online for collection on 1st of July. Gave out as gifts on same day. Got phone calls next to say the sweets smelt of chemicals and had mould . Very embarrassing. When I called ambala on gorgie road staff was very unhelpful. Went to shop on 3rd July was served by a girl who said she couldn't do anything even though some of the sweets I retrieved from relatives proved that they were off and smelt of chemicals. She only replaced them but when we got home most of the sweets still smelt chemically.
Have emailed the company for refund and for an explanation.

1 luglio 2026
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Risposta di Ambala


Hi Mohammed,
Thank you for taking the time to share your feedback. We are extremely sorry to hear about your experience and sincerely apologise for the disappointment and embarrassment this has caused.
This is not the standard of quality or service we aim to provide. Your comments are being taken seriously and will be shared with the relevant team for investigation and review.
Kind regards,
Ambala Support Team

Valutata 3 stelle su 5

Pricy but tasty

I really like Ambala sweets and savouries no doubt the best in taste in my opinion but they are very expensive compared to other shops.
Even a carrier bag is charged no matter how much you spend.
I travelled all the way from central London to collect what I paid for yesterday and as it was left behind I made the trip so I was refunded the amount but any other shop would offer a complimentary sweet or savoury for going all the way there.
Also an hour's journey but nothing sadly. Therefore I can't rate it a 5star.

4 luglio 2026
Non scritta su invito
Logo di Ambala

Risposta di Ambala


Hi,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate you taking the time to share your comments. We will escalate this to the relevant store/team for review so it can be looked into further.
Kind regards,
Customer Support Team

Valutata 3 stelle su 5

Disappointed with squashed product

The Mitai was a birthday gift. Arrived slightly squashed and packaging needed to be more today to prevent this therefore not appealing when opened
Packaging needs revising
Ordering was easy and delivered on time

2 luglio 2026
Valutata 1 stelle su 5

Stone in my sweets - I would actually give zero stars

I would actually give zero stars. On 15 May, my Dad’s 92nd b’day I bought sweet and savoury items from Ambala, Swindon. During the celebrations, I nearly broke a tooth as I bit into a stone in one of the sweets. When I reported it the next morning, the staff didn’t seem to know who owned the store and could share who to contact for a safety incident. After a number of calls, someone from Ambala called but was quite defensive on sharing their full name. I arranged to hand over the stone but since then - absolutely no follow up whatsoever and no investigation findings shared. I think that’s terrible customer service. Why would you do that to a customer?

15 maggio 2026
Non scritta su invito
Logo di Ambala

Risposta di Ambala

Hi,
We’re very sorry to hear about your experience and sincerely apologise for the distress and inconvenience this has caused.
Food safety is something we take very seriously, and it is disappointing to hear that you feel your concerns were not handled appropriately. Your feedback is important, and we appreciate you taking the time to share it.
Kind regards,
Customer Support Team

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