Don't ever buy anything from this company
I have had a very disappointing experience with your customer service.
In 2016, I bought my first ALTAIA perfume, Yu Son, during a trip to Portofino. I’ve loved that perfume ever since! Since then, I’ve purchased other ALTAIA fragrances from Danish retailers, but Yu Son has always been my favorite.
Last year in December, my boyfriend bought a bottle of Yu Son from your website (#11294570217797) and saved it as a gift for me. It has been stored in its packaging in a drawer. When I finally opened it last week, I was quite surprised. It has NO scent at all! Absolutely no fragrance, and I am genuinely shocked. There must have been a mistake. As someone very familiar with this perfume, I can say with 100% certainty that this bottle is defective.
I wrote to your customer service to explain the issue. To my great surprise, I received a response from “Giovanni Savino,” who seemed doubtful that the perfume could be defective, stating that your fragrances are tested before being shipped.
Furthermore, he told me that if I want to return the perfume, it must be in the original packaging, and if you decide that my claim is not valid, I will have to pay for the return shipping back to me. I asked Giovanni whether you would at least cover the cost of sending the perfume back to you, but he refuses to answer.
I’m quite shocked by the way you treat your customers. I’ve purchased many of your perfumes and had, up until now, considered your company to be very cool and in control of your image.
This was the last perfume I will ever buy from you, and I have now decided to share the story of your incredibly poor handling of complaints across every review platform I can find online.