Alpine Gold Exchange Recensioni 

166
•
TrustScore 4.5 su 5

4,6

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Valutata 3 stelle su 5

I first invested with UPMA (now Alpine Gold) 10 years ago and continue to invest with them. I think they offer a nice product. That said, some of the changes they've made in the past few years have be... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve never experienced any issues with placing orders. Always fast with shipping and receiving my items. Every package I’ve ordered has arrived safe and secure. I always order from alpine gold simply... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Everyone that I have made contact with has been friendly and open to solving any issue I may have had. I really appreciate the level of customer service, feels more like family. Love the new updated i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Pam and Kristin did a fantastic job guiding me step by step through the process of rolling my TSP account into a Roth IRA in gold and silver. There where idiosyncrasies and timing delays which they ma... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di commercio di oro e argento

Scritti dall'azienda

The leader in sound money solutions, offering the most efficient and affordable ways to use your precious metal investments as money. With dedicated IRA support, a linked debit card, and 0 % buy/sell spread, Alpine Gold Exchange leads the industry in access and white glove treatment.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

166 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(166)

66 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Robin Devey Can Be Trusted to Help You Too

Like many Americans, we have felt great concern in the way our money system is being run. With our federal debts so ridiculously high and with no gold reserve to back up the paper money that is being printed and circulated so quickly, we can’t help but wonder what the future will bring. Not long ago, we were introduced to Alpine Gold Inc. and Greenbacks. With the personal and professional help from Robin Devey, we have been able to see the benefits of this new way of thinking. Robin has spent much time explaining the money cycles of the past. She has also focused on the present and future possibilities of owning and using money with intrinsic value. It backs up itself! Robin is not only very knowledgeable, but she is also very passionate about teaching us to understand the ins and outs of this way of using money and feeling safe while doing so. Robin has become our trusted friend, one who truly cares about us and demonstrates integrity in all she says and does. We will always be grateful to her for her forward-thinking expertise and especially for her personal interest in serving my husband and me

23 luglio 2025
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Risposta di Alpine Gold Exchange

Sandra, thank you so much for this incredibly thoughtful review! Here at Alpine Gold Exchange, we see our customers as family, and we are so grateful to hear how supported and informed you’ve felt through Robin’s knowledge and care. Your trust means everything; it’s what drives us to serve you and others with unwavering dedication and care. While the future may be unpredictable, we hope you know you can always count on Alpine Gold Exchange to stand by you and your investments.

Valutata 5 stelle su 5

Great people, great director of biz development

Although I have not had contact with all the principles of Alpine Gold Exchange......I must mention my personal experience with its Director of Business Development. He is friendly, attentive, real smart and creative about gold and metals issues and ownership. I highly recommend Alpine as the place to go for gold, gold backs and metals. Thank you guys!!!

23 luglio 2025
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Risposta di Alpine Gold Exchange

Thank you for sharing your experience, Tai! We’re glad to hear that our Director of Business Development made such a positive impression. We truly appreciate your recommendation and look forward to continuing to support you!

Valutata 5 stelle su 5

ALPINE GOLD the Easiest way to Purchase Precious Metals

ALPINE GOLD EXCHANGE is the easy way I know to invest in gold, silver and gold-backed dollars. I have grown tired of the banks and credit unions charging fees for basic services to hold and pay my bills. I am tired of loosing my purchasing power as the dollar is continuously being diluted and destroyed by cumulative inflation. ALPINE is simply the best; they take the time to make sure you understand how to move you funds to and from precious metals, setup bill pay and allow me to move away from the entrenched, corrupt banking system. THANK YOU ALPINE GOLD EXCHANGE!

Anthony

22 luglio 2025
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Risposta di Alpine Gold Exchange

Anthony, thank you so much! We truly appreciate you taking the time to share your thoughtful words. It means the world to us to be your trusted alternative to the traditional banking system. We're honored that our team and services have helped make your transition to precious metals not only more straightforward but also more rewarding.

Valutata 5 stelle su 5

Kristin is Amazing!

Thank you Kristin for helping me set up accounts for the kids! Appreciate the help as always.

22 luglio 2025
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Risposta di Alpine Gold Exchange

Thank you so much for sharing, Heather! We're thrilled Kristin could assist you with setting up accounts for your kids. It’s a pleasure to support you and your family.

Valutata 5 stelle su 5

Top-Notch Outfit, Worth Doing Business With

The Alpine Gold team helped us seamlessly roll over an old 401K in to a gold-backed 401k. They were knowledgeable, efficient, and excellent at communication. They will be our go-to for all precious metals related needs going forward.

21 luglio 2025
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Risposta di Alpine Gold Exchange

It means so much to hear this, Alex. Thank you! We’re glad our team could make your transition from a traditional 401K to a gold-backed 401K feel easy and well-supported. We're honored to be your choice for precious metals going forward.

Valutata 5 stelle su 5

My home in Utah sits between 2 offices

My home in Utah sits between 2 Alpine Gold offices, and I love visiting either one. There is always a knowledgeable friendly assistant who knows or can quickly get answers to any question I have. My office visits are less frequent lately though because the Alpine Gold website continues to become more powerful and versatile at allowing me full control of most all their services.

16 luglio 2025
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Risposta di Alpine Gold Exchange

Thank you for sharing this with us, David. We're so glad to hear you’ve felt supported at both of our Utah offices and through our website. It’s great to know your experience has been seamless and helpful. We're always here if you need anything!

Valutata 5 stelle su 5

Alpine Gold Exchange in all the years I…

Alpine Gold Exchange in all the years I have used Alpine Gold Exchange I have received great service and kindness in my transactions .I am grateful to have this service from them and I will continue to use this company going forward..... thank you ,Michael

22 novembre 2024
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Risposta di Alpine Gold Exchange

Michael, thank you so much for your kind words and continued support over the years. We're truly grateful to have you as part of the Alpine Gold Exchange community. It means a lot to hear that you've consistently received great and friendly service from us. We look forward to many more years of working together!

Valutata 5 stelle su 5

Get on board, don’t wait!

Get on board! This team from day one is always ready to answer my questions and give solid advice. Ready to invest more after Alpine Gold has knocked it out of the park. Don’t wait any longer !

1 febbraio 2025
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Risposta di Alpine Gold Exchange

Thanks so much, Grant! We’re thrilled to hear you’ve had such a great experience from day one. It means a lot that you’re ready to invest more. We’re excited to keep supporting you on your journey!

Valutata 5 stelle su 5

Key FACTS to know.

I have been with Alpine Gold for over a year..I am very satisfied with Alpine Gold.Their customer service is excellent.And the lease back program is nice.

16 luglio 2025
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Risposta di Alpine Gold Exchange

Dan, thank you for being with us for over a year now. It really means a lot! It’s great to hear that you’ve had a positive experience with our team and found value in our leasing program. We appreciate you being part of the Alpine Gold Exchange family!

Valutata 5 stelle su 5

I love the service here

I love the service here. Alpine Gold Exchange is solving a critical problem, which is the inflation the dollar experiences. Gold is the ultimate medium of exchange, and the Alpine Gold Exchange has made it easy to transact with. Thank you!

16 luglio 2025
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Risposta di Alpine Gold Exchange

Thank you, Carter! We really appreciate your thoughtful words and your understanding of the bigger picture we're working towards. At Alpine Gold Exchange, we’re committed to offering a reliable alternative in a time when inflation continues to impact traditional currency. We’re honored to support you on your journey toward financial stability.

Valutata 5 stelle su 5

The staff is smart and knowledgeable…

The staff is smart and knowledgeable about precious metals.

16 luglio 2025
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Risposta di Alpine Gold Exchange

Thank you, John! We’re proud to have a team that’s passionate and knowledgeable about precious metals. We appreciate your support!

Valutata 5 stelle su 5

Kind and Competent!

The people at Alpine Gold Exchange are kind and competent. I LOVE that they are helping to restore sound and honest money--money that does not lose value over time because of the inflation of our fiat money (federal reserve notes).

14 luglio 2025
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Risposta di Alpine Gold Exchange

Thank you for the kind review, Lowell! We’re deeply committed to helping restore sound money, and it’s inspiring to work with people who care just as much. We truly appreciate your trust in our team and our mission!

Valutata 5 stelle su 5

Excellent experience

Excellent experience! Robin handled withdrawal superbly & received items in an extremely quick time! Thank you!

11 luglio 2025
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Risposta di Alpine Gold Exchange

Thank you for the wonderful feedback, Ronny! We’re so happy to hear Robin took great care of you and that your items arrived so quickly. We truly value your support and look forward to serving you again!

Valutata 5 stelle su 5

I give Alpine Gold Exchange Five Stars

I give Alpine Gold Exchange Five Stars. They are a very honest company. They have walked me through their website and also are holding my Gold Backs for free. They also keep me posted on what is new. Everyone I have spoken to are very helpful and friendly and are willing to take the time to help me. They have also helped me save money, when buying anything. Today I spoke with Robin and she even helped me be informed when they are adding new states, so I can have the opportunity to buy them in the future. Thank you

9 luglio 2025
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Risposta di Alpine Gold Exchange

Thank you for the thoughtful five-star review, Monica! We’re so glad you’ve had a positive experience, from support with your Goldbacks and navigating the website to staying in the loop on new state releases. It’s great to hear Robin was helpful in keeping you informed. We’re grateful to have you as part of Alpine Gold Exchange!

Valutata 4 stelle su 5

(See update) Something has gone wrong at Alpine

Update 1: I was recently contacted by Alpine and informed that there was an error in their software system that caused my un-lease period to show as 90 days instead of 60.

They have committed to correcting the error and have manually un-leased my goldbacks a month ahead of schedule, so after 30 days instead of 60.

I have added two stars to my original two-star review, totalling four. I hope to have reason to add a fifth and final star in my future dealings with the company.

Original post: After having been a customer here for some time with no issues ever, two things have gone wrong -- one of them, very wrong -- within just the last month.

First wrong: about a month ago when using my online account, I un-leased a number of goldbacks and realized about 60 minutes later that I had miscalculated and should have un-leased a different number. Wondering if the Alpine Gold staff might be willing and able to alter my numerical selection, I phoned. No one ever answered but, my mistake -- it was Good Friday and they were listed as closed.

So I called the next day during their listed Saturday hours, but no one ever answered that day, either. It was not a holiday.

By the time I got someone on the phone the following Monday, a man named John (whose callback number is based in New Hampshire, not Utah) informed me that Alpine would be unwilling to alter the un-leased amount.

Okay. So they were unwilling to make an exception to accommodate a customer's mistake. I am not pleased, but I see that they're within their rights here.

The next wrong, however, seems to be a substantial breach of contract:

Anyone who leased goldbacks over the past years will know that the agreement was that, after un-leasing, the goldbacks would be available to the customer in 60 days.

I un-leased on April 18th, meaning that the goldbacks should become available to me on June 17th. However, my online account says they won't be available until July 17th, which is 90 days later.

This is a problem for me, as I've planned other financial events around the agreed-upon 60 days.

A family member who had the same thing happen to his un-leased goldbacks called Alpine and spoke with this John again, who informed my family member that there are some kind of corporate changes going on at Alpine and un-lease dates are somehow being extended beyond the 60 days. This was done without our knowledge or consent, and apparently in breach of contract. John said he'd keep looking into it for us, but we haven't heard from him since last week.

This is obviously a current and ongoing problem. I would be very pleased to report back with a resolution if such is forthcoming.

9 maggio 2025
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Valutata 5 stelle su 5

Outstanding company

UPMA/Alpine Gold Exchange is a pioneer in getting precious metals restored to being treated again as real money rather than a tradeable asset. They offer a fabulous service, are 100% reputable, and are excellent at protecting client holdings. Have been a client for years.

14 aprile 2025
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Valutata 1 stelle su 5

Failed order #35666

Put in an order everything was fine, money moved from my visa, suddenly months later nothing comes in, look into it, they say the payment cancelled.

20 febbraio 2025
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Risposta di Alpine Gold Exchange

Hello Robert, We take payment processing very seriously and are saddened you had a less-than-satisfactory experience. After a thorough review, we found that automated emails were sent to your email address informing you about the cancellation. We also found two direct emails from our customer service team informing you about the cancelled nature of your order. Our team attempted to support you through this process with guidance on which data points our insurance software wouldn't support. We use transaction insurance on all payments, and after they refused to insure the payment, our system automatically canceled the payment and refunded your order in February. It often takes several business days for the funds to be returned to the method of payment that was used. Rest assured, our systems are functioning and sound. We apologize for the inconvenience, and still want to offer you 2 free Goldbacks if payment can be sorted out. Thank you for your patience and we hope to do business again soon.

Valutata 5 stelle su 5

Accolades to Alpine Gold

Speaking with staff has always been pleasant and productive. A genuine interest in helping customers is evident.
I wish to give a special shout out to Pam who made my first interaction with Alpine Gold exceedingly pleasing. Also include Austin in the accolades. The hometown feel exemplified in their actions is a ‘breath of fresh air’. Thank you Alpine Gold/UPMA.

6 marzo 2025
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Risposta di Alpine Gold Exchange

We are honored by your review. We will let Pam and Austin know their desire to support and educate is being recognized! Thank you for your business, and we look forward to supporting you in the future. Cheers.

Valutata 5 stelle su 5

My experience with Alpine Gold was…

My experience with Alpine Gold was great because of their professionalism, transparency, and competitive rates. The process was smooth and secure, with excellent customer service guiding me every step of the way. I appreciated their fair pricing, quick transactions, and the trustworthiness they demonstrated. Overall, it was a hassle-free and reliable experience.

19 ottobre 2024
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