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2,3
20 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
really bad cheap quality material. something you’d get on shein. all the logos/tags are printers & not embroidered. Do not buy from this shop, just trying to process my refund now. Also the product came 1 month later.
I wouldn't even give them one star if I could. I purchased an item on 14th March and the item hasn't had any updated tracking info since that date. My son brought the item using his own money after saving up and now he doesn't have the item or his money. I've tried contacting them on a number of occasions with no reply. I now keep getting emails saying hope you like your product. Companies like this shouldn't be allowed to do this. I'm beyond angry 😠 😡
TErrible company never respond terrible quality PLEASE AVOID!!!!!!!!!
Terrible company- please please avoid! The quality of their products is beyond bad and there is no customer service whatsoever- no one will respond to you so avoid like plague!
Ordered for Christmas present in the 11th, promised delivery on or before 24th December. Nothing received. Poor service, won't use again. Disappointed
They sent a badly designed product. Not like the picture on website.
Logo was slanted away from the centre for top and bottom.
Material was literally like plastic. Not tracky material at all. Logos were printed smudged and badly not embroidered like described on original website.
I have tried numerous times to contact them.
One response was to email the 'support at alpha aura' from the same dept, I emailed them first. They emailed me to email themselves to resolve!
I ordered my tracksuit on 9 th October and payed got faster shipping and it has not came is this normal
Quality was nothing like in the pictures, it was an ironed on sticker. It also took weeks to be shipped.
Bought the Brasil tracksuit for Son's birthday. Arrived weeks later (delivered direct from China) Quality was so poor and sizing was not even matching on the tracksuit. Sent back and took 2 months for refund. Had to pay to return, as going to China paid for recorded delivery. This company dont pay for returns. Parcel was stuck in customs for weeks, which I was advised I has to pay to have it released. When requesting proof of this they never provided it, they also didnt charge me then for the customs?
Crap quality
Crap delivery
Crap returns
Crap customer services
Was excited for my brasil tracksuit to come until I opened the package and it looked REALLY FAKE. The logo was a picture stamped to the hoodie and trousers looked really fake. It was nothing like it was on the pic on the website Now I'm going to later try ironing off that fake logo because I can't be seen wearing that. DISGRACEFUL
I was skeptical at first, but the quality is amazing. The shirts fit like they were tailored, and they hold up great after multiple washes. Really happy with my purchase!
I've struggled to find clothes that fit my build properly, but Alpha Aura nailed it. Their athletic-fit shirts hug the body in the right way without being restrictive, and the material is both breathable and durable. Shipping was fast, and customer service was responsive when I had a sizing question. Definitely coming back for more!
Alpha Aura's clothing fits great, athletic yet comfortable. The quality is top-notch, and shipping was fast. definitely ordering again!
Great quality, perfect fit, and fast shipping, definitely worth it! Love the athletic fit!
Showing off on advertising about using real fur, disgusting and shouldn’t be allowed
Risposta di Alpha Aura
Hi Alex,
Thank you for sharing your feedback. We deeply respect and value all perspectives, especially on such an important and sensitive topic.
We’d like to clarify that our advertising is focused on transparency and showcasing the quality of our materials. However, we understand that using real fur can be a point of concern for many. Please know that we are committed to ethical sourcing and ensuring the highest standards of responsibility in how our materials are obtained.
Your voice is important to us, and we appreciate the opportunity to reflect on how we can better communicate with our community. If you’d like to share further thoughts, feel free to reach out to us directly at alphaaura.co.uk.
Thank you again for taking the time to express your concerns—we’re listening.
Best regards,
Team Alpha Aura
I recently made a purchase and I’m really impressed with the entire experience. Products are of great quality, they arrived well-packaged and on time. Will be shopping here again in the future. Excellent service overall, recommend!
Risposta di Alpha Aura
Hi Adelė,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had such a great experience with us. 😊
It’s wonderful to know you’re impressed with the quality of our products and our service. We put a lot of effort into making sure our customers receive the best, from the packaging to timely delivery.
We can’t wait to have you shop with us again in the future! If there’s anything you ever need, don’t hesitate to reach out. Thanks again for recommending us—it means the world to our team!
Warm regards,
Team Alpha Aura
The Jacket i ordered was amazing, high quality and fits me good, but the delivery took 2 days longer than i accepted and the box came damaged unfortunately. 4 stars :)
Risposta di Alpha Aura
Hi Pjotr,
Thank you so much for your feedback! We’re thrilled to hear you loved the jacket and that it fits you perfectly. 😊 Quality and customer satisfaction are our top priorities, so it’s wonderful to know you’re happy with the product.
We’re truly sorry about the delay in delivery and the damaged box—this is not the experience we strive to provide. While we’re glad the jacket arrived in great condition, we’ll definitely look into what happened with the shipping to ensure it doesn’t happen again.
We appreciate your understanding and your 4-star review. If there’s anything else we can do to make it up to you or assist you further, feel free to reach out at support@alphaaura.co.uk.
Thank you for choosing us, and we hope to serve you again soon!
Best regards,
Team Alpha Aura
"I absolutely love the quality and fit of the clothes! The styles are always on-trend, and the customer service is top-notch. Ill definitely be shopping here again.
Risposta di Alpha Aura
Thank you so much for the kind words Emilio! We're so happy to hear you love the quality, fit, and styles! 😊 It means a lot to us, and we're excited to welcome you back for your next shopping spree. If you ever need anything, we're always here to help!
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