Ally Fashion Recensioni 

186
•
TrustScore 3 su 5

2,8

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

When did it become common practice for retail stores to charge $9.99 for size exchange when there is an inconsistency in the sizes available and no option to exchange in store. This is criminal. No... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I really didn't even want to give then the one star. The product quality is horrible. It wreeks of chemicals so strong I got a instant headache. Material is cheap. Not as shown in advertising. Return... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Absolutely crap service. 21 days and no order still... minimal info and incorrect info. Not the first time either. Sort your issues. Stop the lies. Be upfront and honest with your customers. Edi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered the red faux leather jacket online and thought I selected size 16 XL. However, I soon discovered I accidentally clicked size 6 XXS. Noticing I made an error I quickly contacted customer serv... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento donna
  2. Negozio di abbigliamento
  3. Negozio di abbigliamento giovanile

Scritti dall'azienda

Looking for the ultimate style glow-up? Ally Fashion is your premier destination for on-trend women’s clothing that defines the season. Since 2001, we’ve been Australia’s fashion HQ, serving major looks with 400+ new arrivals dropping weekly. Whether you’re shopping online or visiting one of our 100+ stores across Australia, we’ve got you covered for every vibe and aesthetic. From viral party dresses and must-have denim to chic brunch sets and boho beachwear, our in-house designs cater to sizes 6-16. We specialize in contemporary ready-to-wear pieces that empower you to express your unique personality. Our curated collections include everything from sophisticated workwear and cozy knitwear to glamorous evening skirts and statement accessories. Join the community of style-obsessed women who trust Ally for high-quality fast fashion staples that offer incredible value. As a leading Australian fashion brand, we are dedicated to providing the latest global styles with fast shipping and seamless returns. Ready to refresh your wardrobe with the season's hottest picks? Shop the latest women's tops, jeans, jackets, and outerwear in-store or online now. Discover why Ally Fashion is the ultimate choice for fashion-forward women’s wear and timeless style.


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

186 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

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2,8

Tutte le recensioni

(186)

24 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Ally Zone is Not an Honest Trustworthy Company

This company should receive NO STARS! I could not believe the poor quality fabric i received. I ordered two embroidered shirts for $60.00. I received two tacky cheap thin imprinted shirts. I asked for my money back. They offered me $9.00. I said no. Then they offered me$20.00. They told me i could keep the shirts because postage is too much. Ally Zone also told me i could accept the twenty they offered me and give the shirts to someone in need..
This company is a scam.
TH

7 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

Travelled 40min to exchange a Christmas…

Travelled 40min to exchange a Christmas gift on Boxing Day. I asked could I have an exchange please. I was told “we are not doing exchanges or refunds today or tomorrow”. I explained I had just travelled 40 mins and was bluntly told no. The girl next to her said ‘I’ll just do it-rather rudely! She asked for my receipt of which I said “it was a gift, I don’t have one”. Tags were attached but she didn’t even look at them and then said “I can’t do it” you need the receipt and all customers are told you need the receipt. I repeated It was a gift, she then said “get in contact with the person and get the receipt! And that was it! She then rudely said here’s the email to customer service, contact them- which were closed! I had exchange for Kmart (no docket), pleasant staff, not a problem, voucher issued. My daughter works at best and less, their exchange/refund procedure is to help the customer, not treat them like crap! There were NO signs stating no refund/exchange for 2 days NOR was it advertised on the website! I have never heard of anything so ridiculous and devoid of customer service. This was at the Forster store, she clearly gave me her name to use and said “I just work here”. I wouldn’t want you on my staff

26 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

dreadful products

dreadful products - really poor quality and couldnt even fit a small child. The material is shockingly poor quality - it felt tacky and thin. Absolutely disgusting do not buy anything from this company. I wish I had read these reviews before as they are completely right - the clothing is trash.

23 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Just received order in the mail

Just received order in the mail. After waiting two months to get it, I open it and it’s the worst quality ever. The pictures are deceptive. The fabric is literally see through. Some things I ordered didn’t even get sent. I want my money back. I emailed and seems there is no way to contact company directly. Spent $200! This should be illegal!

22 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Deceptive photography and vague…

Deceptive photography and vague product/fabric descriptions. It's tempting, but please save yourself money and toil - DO NOT order from this terrible website. It was almost comical how poorly made the items I ordered were. I would laugh if I didn't pay $100. Now I'll cry instead. DON'T DO IT.

18 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Poor service and delivery promises

I placed an online order 10 days ago and arranged for a click and collect at the Rundle Mall store. I needed it for a special occasion and it stated that that it would be delivered 6 days later but I had not been able to track this order. Today I went into the store to see if it had arrived and of the 3 staff members only 1 was helping customers. This was in my lunch break so I was pressed for time and instead the other 2 did everything they could to avoid offering their help, even standing and picking off their nail polish!! What kind of customer service training do these people receive?? Don't work in a service industry if you can't be of service! And this is not even mentioning the false advertising around the promised delivery dates as they know that they'd lose so much business if they were honest about the actual delivery dates. I wont be doing any further shopping here!!

17 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Shambles

Shambles. Ordered in november. Contacted multiple times, no response. Not recieved products. Refund now please

Update: have now contacted 4 times. No response. Refund now please. Going to open refund with paypal

14 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Order not received

Hi Ally,
I have a similar issue as others. My order was placed in November and has not yet arrived.
The tracking number indicates it has been in transit for 9 days.
I understand the couriers are busy, but as a comparison I purchased a pair of Jordans last Monday and they arrived by Friday.
I purchased another order from Surf Stitch which was received within 5 days.
I doubt the order will be received by Christmas.

13 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Changed delivery time on day it was supposed to arrive

The same as some other reviews here. I ordered a Christmas jumper in November which was due 10th December and on the day it was supposed to arrive I got a message to say it was delayed by 5 to 15 days so I might not get it on time.

12 dicembre 2021
Non scritta su invito
Logo di Ally Fashion

Risposta di Ally Fashion

Hi Pamela, We're so sorry to hear your order was delayed. Unfortunately our couriers are experiencing delays this time of year which is out of our control. We do however want to assist in whatever way we can to track your parcel or look at what alternatives can be offered from our end. Please email us along with your order number to allyinfo@allyfashion.com. Hope to hear from you soon, Ally Fashion x

Valutata 1 stelle su 5

If I could give 0 stars I would

If I could give 0 stars I would. Ordered four Christmas jumpers early November, received an email to say they won’t be here before Christmas. Emailed several times, no response, now raising dispute with PayPal

*edit* I have sent three emails with no response. Items arrived this morning, very cheap fabric with plastic transfers instead of the sparkly patterns shown on the pictures. Also sizing is ridiculous - Large would fit a 3 year old. If you want a cheap looking sweatshirt fine, but make sure you order at least four sizes larger than normal. Would return but it’ll cost more than the refund I would receive.

11 dicembre 2021
Non scritta su invito
Logo di Ally Fashion

Risposta di Ally Fashion

Hey Robert,

Thank you for reaching out to us with this feedback.

Unfortunately we have been unable to locate any emails from your regarding this. If you could please reach out to our team at allyinfo@allyfashion.com we would be more then happy to look into this issue for you ASAP.

Looking forward to hearing back.

- Ally x

Valutata 1 stelle su 5

Placed an order mid November for…

Placed an order mid November for delivery today 10th December; received an email today saying it is delayed and due for delivery in 5-15 days. This is a Christmas present for my granddaughter, which she is now unlikely to receive. Having read the reviews, I wish I’d swerved this site!

10 dicembre 2021
Non scritta su invito
Logo di Ally Fashion

Risposta di Ally Fashion

Hi Rosemary,

Hope you're well and apologies for the delivery delays.

If you could please reach out to our customer care team at allyinfo@allyfashion.com, we will assist in following this up for you.

Wishing you a lovely day,
Ally xx

Valutata 1 stelle su 5

Ordered 2 xmas tops back near beginning…

Ordered 2 xmas tops back near beginning of November... received an email to say I probably won't receive them till after Xmas.... disappointed

10 dicembre 2021
Non scritta su invito
Logo di Ally Fashion

Risposta di Ally Fashion

Hi Margaret, We're so sorry to hear your order was delayed. Unfortunately our couriers are experiencing delays this time of year which is out of our control. We do however want to assist in whatever way we can to track your parcel or look at what alternatives can be offered from our end. Please email us along with your order number to allyinfo@allyfashion.com. Hope to hear from you soon, Ally Fashion x

Valutata 1 stelle su 5

The worst website to order your…

The worst website to order your clothes. It takes weeks untill it arrives and than you also can’t return what you ordered… plus the quality is bad, looks very cheap.

9 dicembre 2021
Non scritta su invito
Logo di Ally Fashion

Risposta di Ally Fashion

Hi Sonya,

We appreciate you taking the time to share this.

We are so sorry to hear you had a negative shopping experience and would like to apologise for any inconvenience or disappointment caused.

Could you please send through your order number via email to allyinfo@allyfashion.com or by responding directly to this so we can take a further look into this for you?

-Ally

Valutata 1 stelle su 5

DO NOT TRUST, BAD CUSTOMER SERVICE

Purchased a few items from allylikes. Contacted their customer service team in order to change an item that hasn’t been shipped. But no ones seemed to bother. It’s like their customer service team don’t exist.

Don’t be fooled. Not worth the hassle to try and find someone to contact.

8 dicembre 2021
Non scritta su invito
Logo di Ally Fashion

Risposta di Ally Fashion

Hi there,

Thanks for getting in touch.

As advised in our email response to your enquiry, allyLikes is a different company.

To contact their customer service, please follow the link: https://www.allylikes.com/account/contact/index.html?spm=a2g34.home.0.0.69465c75dqTaRr

We hope this clarifies things and wish you a lovely day!

-Ally

Valutata 1 stelle su 5

Just terrible

Just terrible. Do not order from them.

6 dicembre 2021
Non scritta su invito
Logo di Ally Fashion

Risposta di Ally Fashion

Hi Karen,

Thanks for getting in touch.

We are very sorry to hear of your experience and would like to sincerely apologise for any inconvenience or disappointment caused.

Have a great day!

-Ally

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