Allround365 Recensioni 

Sometimes things don't always go smoothly. The first plumber wasn't great, but it was resolved by Ricky and Rachel who sent me a plumber called Zibi to carry out the work. He replaced my kitchen taps. He was good humoured, polite and respectful. I suspect that this company uses a lot of different contractors and it does rather depend on who turns up at your front door. I was very satisfied with the work carried out.

I hired Allround 365 Ltd to install new shower units. The task was straightforward, as it involved a direct replacement, so there was little room for error. The plumber completed the job effectively, though the administrative side was somewhat disorganized.

After the plumber finished the job, I received a call from Ricky Honour requesting a bank transfer before the plumber departed from my property. I found this approach somewhat forceful, particularly since they had not sent me an invoice via email, especially considering that section 9 of their Terms of Service indicates that an invoice will be issued upon completion of work, with payment due upon receipt.

I made the payment in good faith, expecting that a receipt would follow. However, that did not happen. I reached out via email to request a receipt, but my email went unanswered. I then called and was assured that a receipt would be emailed to me, but it never arrived.

Two days later, I sent another email requesting the receipt, and once again, my request was ignored. I looked up the company on the official Company’s website and discovered a proposal for them to be struck off. This revelation began to clarify things for me. I now question whether they are even VAT registered, given that they are charging VAT for their services.

Don't use this company. They charge money but do not actually perform any work. They charged me £138 upfront for a kitchen plumbing job. The plumber showed up for 2 minutes and left, saying he couldn't do the job. Then I requested a refund via email, but never got a reply.

They also don't respect customers' time. The plumber didn't show up at all for the first appointment, then I had to email and call them a couple of times to reschedule.

Won't use this company's service again

Worst handyman company I’ve ever dealt with. They charged me £130 upfront just to spend 2 minutes looking at my door knob, promised it’d be fixed in a few days, then went silent for 4 days. When I called, they admitted they hadn’t even ordered the part and tried to charge me even more pushing the total toward £250 for one door knob! I asked for a refund since I needed it done before traveling, but they refused and said the £130 was just for the pointless visit & 2minute look at the knob. Since all they care about is MONEY MONEY MONEY over customer satisfaction they can keep the £130. Total scam, avoid them if you value your time & hard earned money. Also, a very rude customer care that doesn’t seem to understand the value of money & time to its new customers.

Avoid avoid avoid. I needed a new gasket seal for a leaking window in my conservatory. Booked someone through this awful company...had to pay £138 in advance.. as it is a rental property I asked for them to update me if the man running late..which they never did and i ended up waiting over an hour and a half..and paying for parking. Guy who came seemed to know what to do ..looked at job - 20 mins...and said what he would get parts the following day but despite chasing allround365 i didn't get quote for 9 days. i accepted quote and booked job.. then they said a few days later parts now cost nearly double and labour nearly double... and they refused to offer guarantee...well actually didn't bother to even answer my email. Basically the guy running it has various people on his books who probably have better things than to work for him. would never ever use again. They should have refunded me my wasted £138. Avoid

Scam. They charged £138 to turn up, they stayed for 10mins and then could never get anything from them re what needed to be done, when they could do it, nothing. Total waste of scam, fraudsters.

DO NOT USE! Absolutely dreadful service. I called up due to water leaking under my sink - and got an appointment between 12-1pm on the day. So far, so good. Had to pre-pay for one hour of work, which was £144!
1:30 and still no one - called to be told someone would come between 3 and 4. 5pm called, and told he was delayed but would be with me soon. Had to switch off my water as there's a waterfall under my sink...
Then at 6 get a call saying he's now not coming. No offer of anyone else - said they may be able to sort someone the next day (but I had already taken a whole day to stay at home to wait and can't tomorrow....) And now they are not emailing me so I can get my money back and find a more trustworthy supplier - absolutely shocking! AVOID

I had used them before for a blocked toilet and they completed the job well but had to use them again and the guy came for about 5 minutes, tried the plunger and it didn’t work and then left saying we would get a refund- I have repeatedly asked the office for this and get no response. Waste of money much better going to a proper plumber of specialist. DO NOT USE

The works were not completed i.e. wall was not painted
The contractor initially said he'd like to cancel the appointment because a) he did not have any tools to paint although the job was clearly described and I mentioned that I have my own brush and tools that he can use. He came in to view what need to be done and he then went back to his car to fetch his things during which I received a call from the office letting me know that he claims that the tv (which need to be taken off the wall) is too big for him to remove. Again I negotiated this stating that when it was installed it was only me (small petite lady in size and a contractor) doing it together. He finally agreed to proceed.
I was told someone will come on the same day to complete the paint which was the main work. The paint was to one wall about 20m2 (Ive painted it myself in less than 15minutes before! Nobody came and no communication was made further
My move out date from the flat I was living in, came and went and I have been following up for a refund, with no response from them. Definitely a big scam!

This company is a scam!

Avoid at all costs - they had me pay for a contractor to come round and give me advice that I needed a new boiler. I was then made to pay £800+ as a deposit for the new boiler and no one ever showed up. It has been over a year of trying to get a refund for this - each time the people on the phone are extremely helpful and "can't believe" I haven't been refunded. Still waiting on refund. Have sent letter, etc. and no refund over a year later.

Please avoid for your own sake! Ricky Honour and Marcin Mazurek are scam artists. They also operate under different company names include ProImprove.

Used these guys before with reasonable results. The latest time was for a simple electrician task, which turned into a 2 hour drama. I had a working light when they started, and a non working light when they'd finished.

Will have to get an electrician in from Check a Trade to resolve the issue. Save money and go there straight away.

This is a terrible company. Do not touch with a barge pole.
They charged us a lot of money to do work which didn’t fix the problem, when we then reported that the problem was still not resolved they became uncommunicative, changed the terms of their one year warranty, and told us the only solution was to buy a new machine.
They are listed with two different websites, presumably to mask bad reviews. Also have a website with a different name: Wandsworth Plumbers

We used this company for a broken window. They charged quite a lot to board it up on the same day and told us the replacement window would be ready in 4 to 5 days. We spent four weeks chasing them until the replacement window was finally installed, almost 5 weeks after the original appointment. The engineer simply replaced the window and left, leaving a door with paint scratches everywhere, nail holes, broken glass in the patio and bits of rubbish. All that for a high price. Never again.

AVOID AVOID AVOID AT ALL COST
I called them for shower screen installation, they sent invoice for 1hr which they lady I spoke said it could be done within an hour. The handy man came in later than the scheduled time. We showed the items to install, he stood around and told us he was going to get the tool from his car.
After about 20mins I got a call from their office that he needs 2 men and it will take 2-3hrs.whilst still on the phone the man drove off. The guys in their office told me that I should pay £300 before they can ask him to return. He claimed the money I pd was for assessment which was never mentioned nor in their T&C. I advised that I will complete the payment after the work but the wanted upfront. SCAMMERS EVERYWHERE BE CAREFUL

Avoid at all costs. I called to have an integrated dishwasher installed, specifically requesting that the handyman bring a multitool as cuts needed to be made to the interior of the cabinet.

When the handyman arrived (2.5 hours after the agreed time), he had not brought the tool. He agreed to come between 8am and 9am the following day to finish up. He finally turned up after 11am. None of these delays were communicated, a bit of basic courtesy would have gone a long way as my time could have been used more effectively than just waiting around. Rude.

I only paid to have someone come in so I could have a break from DIY for once - and wound up getting ripped off (this BS cost nearly £600), and taking far longer than had I done it on my own.

Checkatrade estimates that such an install would take 1-2 hours, and cost £100-300 - so I was completely fleeced. It is clear by the wobbly cuts in the interior of the cabinet and chips to the integrated door, that someone without appropriate experience was sent.

What a terrible, unethical way to run a business. Reported to trading standards.

They charge you in advance £118, the very unhelpful man came out and after 2 min he said that it’s an old machine, but a new one. Or they can give me a quote how to fix it but it will be more expensive than buy a new one. I called the office to get more explanation, never called me back. Do not use them.

Scam - do not use this company. They charge £144 before the appointment, and then send a plumber who has no idea of what to do, totally disinterested in the job and did not carry out basic checks. Rude and unhelpful people in the office and not replying to emails or phone calls, Terrible customer service.
They work under various company names such as Wembley plumbers etc..
Do not be fooled by the quick response, once they have your money they don't care.

Booked a carpenter to fix a damaged door-frame in my flat. The carpenter turned up an hour late. He spent 5 minutes looking and did nothing, even though I had paid an upfront fee of £118. He said he would speak to his boss and arrange to come back at another time, but I never heard from him again. I think Allround365 also operate under the name of proimprove.co.uk, which has received some very poor reviews on Trustpilot. Quite possibly a scam - be very careful.

Booked an emergency plumbing call out; waited 4 hours, many phone calls, Engineer finally pitched up, lasted 5 minutes to tell me he couldn't fix the leak, but would be back the next day at 1 pm but didn't show up. A manager then finally replied to my emails, and offered another appointment on yet another day, and for yet another advance call out payment of £150. This was a rip off and a very poor service, beware!