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Valutata 5 stelle su 5

I made my booking the night before. It was difficult to find the meeting point, because my Internet coverage kept dropping out, but I was contacted by WhatsApp and they waited for me exactly 5 mins. T... Leggi di più

Valutata 5 stelle su 5

I recently took the Como, Lugano & Bellagio day tour and had a great experience overall. The itinerary was well thought out — we got to see three beautiful locations across two countries in just o... Leggi di più

Valutata 5 stelle su 5

The dinner cruise on the Vltava River in Prague is a great experience. It is 3 hours long, so that you see the sunset, and then Prague lit up at night. The boat turns around a few times at Charles Br... Leggi di più

Valutata 1 stelle su 5

The is a scam. There is no tour, there are no guides, there is no entry ticket! Only emails informing you that it is canceled and for an extra €320 euros you can go at a different time. After that! No... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Sito di raccolta di viaggi

Scritti dall'azienda

Alle Travel is a premier travel agency based in Tallinn, offering a wide range of tours, excursions, and activities for travelers from all over the world. Our mission is to provide unforgettable experiences with local expertise and impeccable service. We specialize in personalized trips and unique activities!


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

27 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I made my booking the night before

I made my booking the night before. It was difficult to find the meeting point, because my Internet coverage kept dropping out, but I was contacted by WhatsApp and they waited for me exactly 5 mins. The tour and the guide were absolutely fabulous. We saw so much in one full day. It was better than I expected. A place that must be visited. I highly recommend this tour.

13 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

I admit it’s a good SCAM!

The is a scam. There is no tour, there are no guides, there is no entry ticket! Only emails informing you that it is canceled and for an extra €320 euros you can go at a different time. After that! Nothing! They leave you hanging! The refund is a lie! And yes, they have you navigate ALL THE WAY to the meeting spot and NO ONE SHOW UP! If you see their reply below you already know you don’t want to get involved in their drama 🤦🏽‍♂️ TERRIBLE SERVICE, and a SCAM at best!

30 maggio 2026
Non scritta su invito
Logo di Alle

Risposta di Alle

Hello Andrew, we're sorry — this is not the experience we want for anyone. The tour could not be confirmed due to a ticket-availability issue, so we cancelled the order and refunded you in full on 28 May (up to 14 days to reach your bank, depending on your provider), plus a 5% apology code as we understand the day was ruined and we take that seriously. If the refund hasn't arrived yet, please email hi@alle.travel with order 972135 and we'll try to resolve it straight away.

Valutata 5 stelle su 5

The dinner cruise on the Vltava River…

The dinner cruise on the Vltava River in Prague is a great experience. It is 3 hours long, so that you see the sunset, and then Prague lit up at night. The boat turns around a few times at Charles Bridge so that everyone can see the bridge and castle and take pictures. The food is good, not fine dining, but good and plentiful, and it is all about the view anyway. Buy the “Chrystal” cruise so you get the glass topped boats. Pay a little extra to get a table by the window. We were there in off season (April) so the boat was not full - great because the seating is tight (would have been a bit uncomfortable at full capacity).

26 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Well organized, Iulian -our guide- was fantastic (super kind and knowledgeable), and the driver did great, definitely recommended!

14 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

The medieval dinner

It was quite cold outside, and we were just looking for something warm and interesting to do in Prague. We decided to book this medieval dinner almost spontaneously - and it turned out to be a great decision.

The atmosphere was fantastic, the live performances were entertaining, and the food was hearty and tasty - perfect for a cold evening. Everything was well organized, and the whole experience felt very authentic and enjoyable.

Highly recommended!

26 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Unethical behavior

We booked a guided tour to Auschwitz and after the payment they requested 63 euros extra. Very unprofessional... They say refund takes up to 14 days..lets see when this happens

23 gennaio 2026
Non scritta su invito
Logo di Alle

Risposta di Alle

Hello, 
thank you for sharing your experience — we’re truly sorry for the frustration this situation caused.

We want to clarify that the additional €63 was not an unexpected or unethical charge, but a mandatory fee required by the local tour operator (for example, official entry or guiding fees) which, unfortunately, was not clearly communicated at the time of booking. This is entirely on us, and we sincerely apologize for the lack of transparency.

As soon as you declined the additional payment, we initiated a full refund. Refund processing times depend on banks and payment providers and can take up to 14 days, but we are actively monitoring this to ensure it is completed as quickly as possible.

We fully understand how disappointing this experience was, especially for such an important visit, and we are already improving how mandatory extra fees are displayed to prevent this from happening again.

Thank you for bringing this to our attention. Your feedback helps us improve.
Kind regards, alle.travel Support Team

Valutata 1 stelle su 5

Offering tour dates which are not available, Refund takes up to 14 days.

You can book dates for tours on the website and will pay in advance, but shortly after the booking, they will tell you that the booked times are not available. They will offer additional dates which are 2 weeks later.

If you can book times which are obviously not available, it's a very bad system or already calculated. And they still collect you're money and refund will take up to 14 days!

I'm very disappointed with that, so I would never recommend to book here.

15 dicembre 2025
Non scritta su invito
Logo di Alle

Risposta di Alle

Hello, 
thank you for taking the time to share your feedback. We’re truly sorry for the disappointment this caused.

What you experienced is related to availability updates from the local tour operator. In some cases, their inventory changes faster than the system update, which unfortunately can result in a time slot appearing bookable when it is no longer available. This is not intentional, and we completely understand how frustrating it feels to make a payment and then be told the selected time is unavailable.

As soon as this was confirmed, we offered you the closest available alternatives. When these did not work for you, a full refund was initiated immediately. Refunds can take up to 14 days depending on banks and payment providers — this is a standard processing timeframe, not a delay on our side. To this date you should already have received the refund.

We want to be clear that we do not benefit in any way from holding customer funds, and situations like this are exactly what we’re working to eliminate. We are actively improving our availability synchronization with suppliers to prevent this from happening again.

We genuinely regret this experience and appreciate you pointing it out — feedback like yours helps us improve the booking process for future travelers.
Kind regards, alle.travel Support Team

Valutata 5 stelle su 5

Just got back from the Bosphorus Cruise…

Just got back from the Bosphorus Cruise in Istanbul — what a lovely way to spend the afternoon with the family.

The boat takes you through the heart of the city, between two continents — Asia and Europe — which alone is quite special. You cruise past grand old palaces and elegant waterfront mansions that give you a real sense of the city's layered history and wealth. The audio guide was helpful, though a bit hard to hear at times with the size of the group (quite a big one — around 100 people).

We also made a stop at a leather shop — not really my thing, but my wife found a lovely jacket at a decent price, especially with the group discount. Then we visited the Abu Ayyub al-Ansari mosque complex, which was peaceful and fascinating, especially with the historical importance of the site.

Overall, it’s about 5 hours, so a good half-day activity. Just be aware that lunch isn’t included, so bring a snack or eat beforehand. The mobile ticket system worked without a hitch. A very relaxing and informative experience — glad we did it.

4 giugno 2025
Valutata 5 stelle su 5

Great Way to Explore Como, Lugano & Bellagio

I recently took the Como, Lugano & Bellagio day tour and had a great experience overall. The itinerary was well thought out — we got to see three beautiful locations across two countries in just one day, which felt like a real bonus.

There was also enough free time in each place to grab lunch or explore on your own, which I appreciated.

One small suggestion for the site: it would be helpful if the profile menu opened with a click rather than just on hover — that would make navigation easier.

16 luglio 2025
Valutata 5 stelle su 5

Magical evening walk along the Seine 🌇✨

I booked the Happy Hour Vespertine Seine River Walk through Alle.travel and it turned out to be one of the highlights of my Paris trip. The booking process was simple and smooth — I received all the details right after payment, including the exact meeting point and contact info.

The walk itself was beautiful — just as the sun began to set, the lights of the city slowly turned on, and Paris truly lived up to its name as the City of Light. Our guide was charming, relaxed, and shared little-known stories that made the experience feel very personal, not scripted. We stopped at scenic spots along the Seine and even had time to enjoy a drink with a view.

This wasn’t a typical "rush-through-the-sights" kind of tour — it felt more like spending an evening with a local friend who happens to know a lot about the city.

Highly recommend if you're looking for something a bit more relaxed and atmospheric. Will definitely be booking with Alle.travel again!

15 luglio 2025
Valutata 5 stelle su 5

Good experience!

We were looking for tours to Auschwitz with departure included, so we could buy tickets online and avoid standing in line at the entrance. We found a suitable option on alle.travel and chose the package with lunch so we wouldn’t have to worry about it on the road. We didn’t need a guide, as we preferred to walk around and explore on our own — the guidebook was enough. We were picked up from the center of Krakow. The driver was a bit late, and we got confused at first, thinking we might have gotten the meeting point wrong, but everything turned out fine in the end. We managed to message customer support — they responded quickly, but the driver had already arrived, so the issue resolved itself.

It’s great that they respond to inquiries right away — if something had actually gone wrong, getting a fast reply would’ve been really valuable.

The tour fully met our expectations.

26 giugno 2025

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