ALIVE STUDIOS Recensioni 

30
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I recently used Alive Studios to transfer and restore some 8mm Cine film, and overall, I am very pleased with the final result. Even with a few small suggested improvements below, the quali... Leggi di più

Valutata 5 stelle su 5

Very pleased with our digitised videos, in particular one for our local Horticultural Society. The VHS tape we sent in was a second copy of a tape recorded in the 1980’s which in turn was a transfer... Leggi di più

Valutata 4 stelle su 5

I used Alive Studios, some of the tapes had complications due to faults with the original camcorder, plus there were bilateral audio tracks on some of the tapes, which complicated my order. I was gene... Leggi di più

Valutata 5 stelle su 5

Alive Studios has digitised slides, camcorder video and old cinema films for me . I was able to speak to a person related to the booking of this service which was invaluable as although the online bo... Leggi di più

Dettagli dell'azienda

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Scritti dall'azienda

Are you looking for a way to preserve your precious family memories? Well, you’re in luck because our family-run business specialises in transferring and restoring your old cine films, video tapes and 35mm slides to digital format! We offer Cine Film scanning from 8mm, Super8, 9.5mm 16mm and 35mm film to digital. We love film and would love to be a part of restoring your memories. Films are supplied on a modern, easy-to-use USB Stick in HD or 4K UHD and uploaded to the Alive Cloud. Here you can share your movies with friends and family.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

30 recensioni

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4,7

Tutte le recensioni

(30)

15 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

When the children were younger!

We had videos from the 1990 onwards which we could no longer view. We now have the same content in high quality to view on computer or ipad. We were impressed with the service from the outset and delighted with the product. Thank you. Highly recommended.

19 febbraio 2025
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Risposta di ALIVE STUDIOS

Thank you so much for your kind words Mr Dalley. We're delighted to hear that you are enjoying watching your home movies from the 1990s. It's so important to get the footage from those old tapes digitised before they degrade - a worthy investment in your family's legacy. We hope you find an excuse to use us again soon - and tell your friends! :)
All the best,
Jennie & The Team
AliveStudios.co.uk
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VHS and Hi8 tapes transfered in HD

Valutata 5 stelle su 5

Brilliant videos

Read the reviews and decided to ask Alive to transfer old videos on DVD to memory disk and enhance quality. Brilliant - the service was superb and the results were excellent. The old video had distortion and breaks - the new is smooth, clear and good quality. Would definitely use Alive again!

15 gennaio 2025
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Risposta di ALIVE STUDIOS

Glad you're pleased with the result Phillip. DVDs are always worth professionally remastering and upscaling up to HD - it can make a huge difference to the quality. We hope you find an excuse to use us again soon!
- Steven
Senior Film Editor
Alive Studios
--------------------------------------
3 x DVDs transfered to digital HD

Valutata 5 stelle su 5

Cherished memories in trusted hands

We entrusted Alive Studios with a series of cherished and irreplaceable cine films (some dating back to the 1940s) to share memories of parents, grandparents and great-grandparents with family across the globe.
The quality of the digital conversion is exceptional, and AS's service was spot on, too. Thanks!

2 ottobre 2024
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Risposta di ALIVE STUDIOS

Thank you so much for your thoughtful review! It’s wonderful to know that your family across the globe is enjoying these cherished memories through Alive Cloud. We’re so pleased you’ve subscribed for the year, and we hope it brings everyone closer together.

If you haven’t already, do take a look at this link: https://www.alivestudios.co.uk/alive-cloud/alive-cloud-help-and-support/ It’s a great resource for exploring all the powerful search features built into Alive Cloud, making it even easier to find and relive special moments.

Thank you again for trusting us with such precious memories—it means the world to us!

Warm regards,
Jennie
Alive Studios

Valutata 5 stelle su 5

Fantastic company

Fantastic company, the service was quick and easy to understand. Very efficient and the footage was amazing with help and advice after the service. Would highly recommend to family & friends.

1 novembre 2024
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Risposta di ALIVE STUDIOS

Hi Max, thank you so much for leaving us such a glowing review. So glad you've enjoyed the footage we transferred for you. We're always available by phone and email to provide support after the job, and don't forget to use our support pages too which have a wealth of knowledge to help you get the most out of your film transfers: https://www.alivestudios.co.uk/support/

Valutata 4 stelle su 5

I used Alive Studios

I used Alive Studios, some of the tapes had complications due to faults with the original camcorder, plus there were bilateral audio tracks on some of the tapes, which complicated my order. I was generally happy with the results, and with the support during the processing period. One small criticism was the time it took, some 6 weeks from start to finish. Some companies undertake to do similar work in a significantly shorter time. However, this is a small point, if the results are worth waiting for, and I think they were.

7 agosto 2024
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Valutata 5 stelle su 5

Personal service and high quality product

I was very pleased with the entire service I received when I asked Alive Studios to transfer 29 reels of 8mm ciné film to digital video.

The communication was very good and friendly, the estimated time to complete was accurate and kept to. The finished product (around 75 minutes of video) exceeded my expectations, and their re-mastering had enhanced the quality of the original film.

The personal service and high quality product is appreciated, and I fully recommend Alive Studios for this type of work.

20 marzo 2024
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Risposta di ALIVE STUDIOS

Hi Chris, thank you so much for taking the time to leave us a review. We're delighted to hear how pleased you are. Your films turned out fantastic, and were a pleasure to work on. We hope you enjoy your movies for many years to come.
- Jennie and the team x

Valutata 5 stelle su 5

Outstanding customer service

Outstanding customer service! I have had my cine films transferred previously by other companies and they don’t come close to the high quality Alive Studios offers. So loved seeing my childhood memories in the big screen. Thank you Alive Studios.

10 marzo 2024
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Risposta di ALIVE STUDIOS

Thank you for choosing Alive Studios Isaac. It makes us so happy to know we can do justice to people's childhood films. Home movies are priceless, so getting them digitised professionally is a very rewarding process. We're glad you've enjoyed it :)

Valutata 5 stelle su 5

Quality & Service second to none.

How refreshing these days to find a thoroughly professional company with the old ethos of nothing is too much trouble. I had some very old film in poor condition to be transferred and was doubtful if it could be restored. When I received the finished product the result was miraculous. I couldn’t be more pleased with the quality. It proves the old adage of you get what you pay for. In this case I got much more! Highly recommended.

14 marzo 2024
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Risposta di ALIVE STUDIOS

Thank you so much for taking the time to leave such a glowing review. We are absolutely delighted to hear about your positive experience with us.

It's heartening to know that we were able to meet and exceed your expectations. We take great pride in our work and are thrilled that we could restore your beautiful old cine films to such a high standard. Your satisfaction is truly our ultimate reward.

Valutata 5 stelle su 5

Exceptional Result

I looked at a number of options for digitizing an old 8mm cine film that I had inherited from my late father. I decided to give this studio a try. They were the most expensive option, but I was impressed by the samples on their web site, and so decided to try them out with one film in the first instance. The film had been in storage in our loft for nearly 10 years and was not in the best condition. I sent it away in early June and got the result today (early July). I am extremely impressed by the quality of the result. The (claimed) frame-by-frame treatment of the images certainly seems to have worked in my case and the images are really sharp. The turnaround time was not the fastest, but I was in no hurry (the film was 60 years old!), and their automatic notification system kept me well informed about the status of the film at all stages, so I had no concerns. Will definitely use them again.

7 luglio 2023
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Risposta di ALIVE STUDIOS

Thank you Roger for sharing your feedback on Trustpilot. We greatly appreciate your kind words about our user-friendly website. We're dedicated to providing the best experience possible, and it means a lot to us that we met your expectations. Your cine film was quite dusty as you'd expect from it's age, but with a little TLC it came up beautiful :) We're looking forward to your next batch of films and we'll be here to assist you whenever you need us. Until then, hoping you have a great Summer, Jennie x

Valutata 1 stelle su 5

Go somewhere else!!

Appalling company! I seriously regret ever sending these jokers our family heirlooms. I cannot understand where the 5 star reviews come from - must be friends. To begin with - customer service. NON EXISTENT!!!. It should have been a red flag for me from the beginning. I tried calling to discuss our needs but nobody ever answers the phone. It's an extremely expensive company but they promise the best. 6 - 8 weeks they said. They acknowledged receiving my films on the 16th of January. It's possible to track the progress of your films through their system. end of March and the films had not moved anywhere. I tried calling again and again to see what had happened to our precious films. No one picks up. I tried emailing asking the whereabouts of our films - nobody replied. I came to the conclusion that I was just never going to see our films again. I was heartbroken. Our mother had just died which prompted us to get our memories with her digitized and now they were gone. I left a post on the Alive Studios Facebook page warning others not to send their films to these scammers. A couple of weeks after that, I got an email telling my job would be completed by the 30th of April.
I finally got the films. What a massive disappointment. The quality is APPALLING!. They promise you the "BEST" but you get the worst. I could have done a better job shining a torch through the film onto the kitchen wall and filming it with my phone. Taking what they gave me and spending 5 minutes with Power Director and I can massively improve the quality but I didn't spend £1265.64 in order to get something I would have to try and rescue in post processing, I expected results that can't be improved upon.
Sometimes in life you deal with bad companies. This is one of them in every possible way. Steer clear and get your precious memories digitised somewhere else. I can't believe there's a company out there who can't do a better job than this for a fraction of the price or who has worse customer service.

EDIT:
In response to your reply. There are 2 types of companies when things go wrong. The type of company that that has some sense of integrity and tries to rectify problems and the type that accept no responsibility and lie in order to absolve themselves. You are clearly the latter. It is shocking to read the total lies in your reply.
To begin with, yes you received my films on the 13th of January. I'm cutting and pasting from your email of the 13th of January "We are quite busy at present so expect around 6-8 weeks"
I NEVER HEARD FROM YOU AGAIN!! I CALLED AND NOBODY PICKS UP THE PHONE.!! I emailed you on the 21st of March: "Is there any update on the progress of our films?" I GOT NO REPLY!! I came to the conclusion that you were rogue traders and we had lost our precious family films. I started leaving written warnings about your company on social media then out of the blue on the 3rd of April I get an email "Your estimated completion date is:- 30/04/2023". THAT WAS THE FIRST COMMUNICATION I HAD FROM YOU SINCE I SENT IN MY FILMS!!!! NEEARLY 3 MONTHS AND DESPITE ME TRYING TO CONTACT YOU I HEARD NOTHING. HOW DARE YOU SAY YOU MAINTAINED CONTACT WITH ME?!!! YOU ARE BARE FACED LIARS!!!.... "but we exceeded expectations by finishing the work earlier" ....14 WEEKS! 14 WEEKS!! 14 WEEKS!!! By your own admission in your answer it took you 14 WEEKS!! to do the work with a lead time given of 6-8 weeks. No communication along the way. WHAT A TERRIBLE THING TO DO TO SOMEONE WHEN THE ITEMS YOU ARE HANDLING ARE SO PRECIOUS TO SO MANY PEOPLE!!!.
"Our scanning process aims to faithfully reproduce the content of the films"...NO IT ISN'T! You claim to be able to restore and remaster films, that is your "USP". The films you sent back are just unwatchable. You claim to "deliver unparalleled results". I wish I had known that "unparalleled" meant no other company would be as bad. I have since had the films redone by a cheap company and the results are infinitely superior to what you produced after waiting 14 WEEKS!!! I came to you because I wanted the best but totally wasted my money and got the worst in both service and results. LIARS! SHAME ON YOU!!
"Perhaps there has been some confusion with another company you have reviewed poorly".....Oh no, it's you alright. Alive Studios right? The people who took 14 weeks to process my films right? The people who present films that are unwatchable and the cheapest alternative company will provide superior results right? The people who lie about communications right? No, there's no doubt, I've definitely got the right company here.

20 aprile 2023
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Risposta di ALIVE STUDIOS

Dear Mr Huxtable,

Thank you for sharing your thoughts about your experience with our company. We appreciate receiving feedback from our customers, even when it may not align with our understanding of the situation. Allow me to address the concerns you have raised.

It is interesting to note that you decided to leave a one-star review moments after I responded to your latest email. It seems apparent that your intention was not to seek resolution but rather to vent your frustrations, as indicated by the numerous one-star reviews you have left for other businesses as well.
While it is true that your order was placed in January and took longer than anticipated, we clearly communicated the extended lead time due to the high demand during our January sale. We have also made consistent efforts to keep you informed through email and phone communication, despite your email system's inclination to relegate our messages to spam.

We estimated that your job would be completed by April 30th, but we exceeded expectations by finishing the work earlier and shipping the films and USB stick to you on April 20th.
In fact, your claim that we were unresponsive is contradicted by the 14 separate instances of correspondence we have documented with you. This problem was made clear when you emailed last night at 23:51 complaining that you were still waiting for a reply to your last email. Upon receiving your message this morning, I promptly replied at 09:14 to say we had replied several weeks ago, and I forwarded you another copy of the last email, once again explaining that your email program was junking emails.

Furthermore, it is worth noting that our phones are always answered between the hours of 8am - 6pm
Mon-Fri. If the lines in the studio are engaged, the calls are automatically routed to an answering service who take messages 24/7. So it's impossible for our calls to ever go unanswered. In fact, our call logs indicate that both myself and the staff at Moneypenny have spoken to you in person several times.

Perhaps there has been some confusion with another company you have reviewed poorly.

Now, regarding the quality of the transferred films, we want to clarify that the issues you mentioned, such as underexposed footage and mechanical jitter, are inherent to the original film and the way it was recorded. Our scanning process aims to faithfully reproduce the content of the films, and it is not responsible for introducing these defects.
Upon reviewing your raw scans, we discovered that some of your films were severely underexposed.
This can occur when using incorrect exposure settings or inappropriate film stock for indoor or outdoor filming. Similarly, mechanical jitter in the film can occur when the film is not properly secured during the recording process, resulting in shaky and unstable footage.
While we have already made efforts to correct and enhance the footage, we understand your desire for further improvements.
We are more than willing to explore options to meet your expectations, such as attempting a re-scan with brighter light settings or manually stabilising the most affected portions of the film. However, it is important to note that artificially lightening very dark film too much can create an unpleasant greyness, and image stabilisation may result in cropping a fair amount of the film's perimeter.
While we sympathise with the emotions involved in preserving precious memories, it is crucial to recognise that these issues are inherent to the original film and not a result of our scanning process.
Blaming and posting inaccurate accounts online does not contribute to a constructive resolution. As a professional studio, we remain committed to resolving any legitimate concerns you may have, should you decide to accept our offer of assistance.
We appreciate your feedback and sincerely hope that we can address your concerns and provide a resolution that meets your expectations.
Best regards,
Jennie Flowers
Managing Director

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