Lovely clothes. Sizing really mixed though resulting in need to return which they refused to accept within policy only allowing credit. Customer service slow and poor.
L'azienda ha risposto
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Scopri cosa dicono le persone
Firstly, the delivery arrived super fast and I am based in Australia. I purchased the Fern Bow Satin Mini Dress and Beau Bow Satin Blazer for my wedding ceremony, and honestly cried when I put the... Leggi di più
I love this brand! I ordered the Daphne Cardigan in grey which, first of all, the fit and fabric are 10/10 - it's so chic. But what really left am impression was the quick and understanding response f... Leggi di più
I love this company, their clothes are effortlessly stylish, very flattering, excellent quality and affordably priced. I have bought from them variously a great olive velvet fitted jacket, a punchy... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
BRITISH STYLE WITHOUT COMPROMISE Mindful, unapologetic and current: ALIGNE is the missing piece disrupting the fashion industry. Luxe in approach, high-end in feel and brilliantly accessible, ALIGNE is powered by a small, London-based, female-run team that’s united by a love of style – whether that be a well-structured suit, the silhouette of an easy denim dress or a firm commitment to making better choices for our planet. Born in 2020, ALIGNE seeks to bring about big change through every contemporary collection, striving to constantly improve and make responsible choices, while delivering styles that make you feel and look incredible. That's our promise. Discover what makes us different… https://aligne.co/pages/our-story
Informazioni di contatto
Unit 1.1, 11-29 Fashion Street, E1 6PX, London, Regno Unito
- customerservice@aligne.co
- aligne.co
4,1
Molto buono
186 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Still waiting for my order
I placed an order on 24-Dec, no update until 29-Dec stating that it has been despatched. When checking the tracking link provided, the item had not yet been send to the courier, just the tracking had been generated.
Understandably, holidays are busy but this was too much of a delay for me so I emailed them at their customerservice email on 3-Jan requesting a cancellation and refund since the item still had not moved.
After I emailed them to cancel, a few days later on 5-Jan I received a depatch email (again) and now on 7-Jan the item is out for delivery. I have requested a cancellation before it was actually depatched so I emailed again to advise that I would still be looking for a full refund when I now return the item.
This is because the despatch and delivery time is outside their specified window, with no notice of a delay and they have charged for a delivery service that they did not provide and they also mention a restocking / return fee which I do not expect to pay in this instance.
Unfortunately I am yet to receive a reply or acknowledgement of either of my 2 emails (and 1 message through their website) so not sure how other customers are praising their customer service when I have not received any such service for my order.
Just hoping I actually get my refund when I return but first and last time ordering from them.
24 dicembre 2025
Non scritta su invito
Risposta di ALIGNE
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand how frustrating delays can be, especially over the holiday period.
During particularly busy times, such as Christmas and New Year, our response times can be slightly longer than usual. We do ask customers not to send follow-up messages, as this can unfortunately delay responses further by pushing enquiries to the back of the queue.
All orders were dispatched within our stated timeframe; however, there were some delays within the courier network due to additional bank holidays and seasonal volume. In some cases, tracking information is generated before the parcel is physically scanned by the courier, which can make it appear as though there has been no movement.
We’d really like the opportunity to look into this properly and resolve it for you. If you’re happy to do so, please contact us again with your order number and details, and we’ll make sure someone reaches out to assist you directly.
We appreciate your feedback and are sorry that this experience didn’t meet your expectations.
Team ALIGNE
Amazing customer service!!
Amazing customer service from Jodie, she helped me with a delivery issue over Christmas, she was so kind and offered a really generous solution and is reorganising the delivery to Europe instead of the Uk.
27 dicembre 2025
Non scritta su invito
Quality items fantastic customer service
Nice quality items, just had to figure out my sizing. In the process I was blown away by the customer service! For that reason alone I will try to buy more from this company!
29 dicembre 2025
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No response from customer service
I’ve never had to rate a company 1 star on trustpilot before. But I don’t understand how else to get a response from Aligne. I can see that many others have had the same issues. I ordered a top 3 weeks ago and it’s not arrived. I emailed Aligne, the last time a week ago - and I’ve not heard anything from them. I’ve been charged £150. Terrible customer service for a brand that pitches themselves as a small brand supposedly selling quality.
21 novembre 2025
Non scritta su invito
Risposta di ALIGNE
Hi,
Thank you for sharing your experience, we are sorry to hear it has been frustrating.
We want to reassure you that we are fully up to date on customer emails, and at present we’re unable to locate any unresolved correspondence or order details linked to this review. We would absolutely like to look into this for you as a priority.
Please could you email us directly at customerservice@aligne.co with your order number, or reply to your most recent message so it reopens the thread. Once we have those details, we can investigate the delivery and provide an update straight away.
We understand how disappointing it is to be waiting for an order, and we’re keen to resolve this as quickly as possible.
Thanks
TeamALIGNE
Poor quality and no customer service :Spent 175 Pounds on the Betty jacket…
Spent 175 Pounds on the Betty jacket for it to come apart within the year / emailed twice for help and received no response. Shocking and will not be buying from them again. Poor quality at high prices.
1 novembre 2025
Non scritta su invito
Risposta di ALIGNE
Hi Meena,
We’re very sorry to read about your experience with your Betty jacket, this certainly isn’t the level of quality or service we aim to provide.
We’ve checked our records and unfortunately haven’t been able to find any emails from you, so we haven’t yet had the chance to help resolve this. We’ve replied to your review requesting that you please share your details so we can get in touch directly and look into this for you.
We take issues like this seriously and would really appreciate the opportunity to put things right.
Thanks
TeamALIGNE
Super responsive and helpful customer…
Super responsive and helpful customer care. So appreciated!
12 novembre 2025
Non scritta su invito
Delivery error was followed by…
Delivery error was followed by excellent customer service from Jodie, who dealt with the return and refund quickly and efficiently.
22 ottobre 2025
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Had a problem returning item outside…
Had a problem returning item outside return window but excellent email customer service from Jodie - went above and beyond. Thank you.
10 ottobre 2025
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Great communication and delivery timeframe
Great communication and delivery turnaround.
Product quality is so good and sizes are accurate, which is always helpful with online orders.
Would definitely recommend this brand for further purchases.
8 ottobre 2025
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Easy and fast solution to regain my…
Easy and fast solution to regain my missing order, thank you!
3 ottobre 2025
Non scritta su invito
Amazing customer service
Had some issues with DPD but Aligne couldn’t be any better in their support. Jodie was phenomenal, replacing the missing parcel immediately and staying in close comms to make sure all resolved. Looking forward to shopping with them again knowing what a fantastic service they provide.
10 settembre 2025
Non scritta su invito
When my delivery arrived there was no…
When my delivery arrived there was no cardigan in the package. I contacted customer services and Jodie was amazing. They resent out a new item straight away. Very grateful
10 settembre 2025
Non scritta su invito
Excellent customer service
I’ve shopped at Aligne several times before and it’s always been a seamless experience. This time it didn’t go well- the package arrived minus the item! However the customer service team were fantastic- I had a refund within 48 hours ( as it was the last one 😥). So a completely stress- free experience in the end!
3 settembre 2025
Non scritta su invito
Great clothes and customer service
I have ordered from Aligne multiple times, as I love the clothes. I have never had any issues at all with orders or returns. I had a particularly good service experience recently where my return was lost on the way back to them. This was worrying but they made it all very simple and sorted the refund for me. Thank you!
29 agosto 2025
Non scritta su invito
lovely clothes
lovely clothes, very unique and quality is great. the customer service team is also very responsive and helpful. will be buying again!
31 agosto 2025
Non scritta su invito
Great company
The quality of clothes is great and the customer service is extremely helpful and kind! Would definitely be buying again.
1 agosto 2025
Non scritta su invito
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