just got delivered my gucci glasses, they kept me up to date with the process from start to finish, saved myself a hundred quid at least from buying direct from UK high street.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordered 3 months supply of lenses after an adjustment from my opticians, who gave me a set to try for a month. Tried the supplied lenses, but are completely different to the others. First, customer se... Leggi di più
L'azienda ha risposto
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Leggi di più
L'azienda ha risposto
I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Leggi di più
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Dettagli dell'azienda
Informazioni su Alensa.co.uk
Scritti dall'azienda
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Informazioni di contatto
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Regno Unito
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Eccellente
4K recensioni
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Risposta di Alensa.co.uk
Good day,
Thank you for the fantastic review! We are absolutely delighted to hear that everything went well and that you experienced excellent service with us.
Knowing that you are completely satisfied is the best reward for our team. We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Risposta di Alensa.co.uk
Hi Nigel,
Thank you for the great review! We are delighted to hear that you enjoyed our fair prices and experienced a quick delivery with absolutely no fuss.
Keeping things simple, affordable, and efficient for you is exactly what we aim for. We truly appreciate your support and look forward to handling your next order just as smoothly!
Kind regards,
Oliver - Customer Care Team
Risposta di Alensa.co.uk
Good day,
Thank you for the wonderful feedback! We are delighted to hear that your experience was safe, easy to collect, and delivered in a timely manner.
Providing a secure, convenient, and reliable service from checkout to collection is exactly what we aim for. We truly appreciate your support and look forward to serving you again on your next order!
Kind regards,
Oliver - Customer Care Team
Reliable service
Easy to use with good product range. Reliable service with updates on delivery provided. Good packaging.
25 marzo 2026
Risposta di Alensa.co.uk
Hi Morty,
Thank you for the fantastic review! We are delighted to hear that you found our website easy to use and enjoyed our wide product range.
Providing a reliable service—complete with helpful delivery updates and secure packaging—is exactly what we strive for to ensure your order arrives in perfect condition. We truly appreciate your feedback and look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Risposta di Alensa.co.uk
Kedves Kleszo!
Nagyon szépen köszönjük a pozitív visszajelzést! Örömmel halljuk, hogy elégedett volt a gyors szállítással és a kedvező árainkkal.
Csapatunk számára kiemelten fontos, hogy a kiváló minőségű szolgáltatást a lehető leggyorsabban és legjobb áron biztosítsuk vásárlóinknak. Bízunk benne, hogy a jövőben is a segítségére lehetünk!
Üdvözlettel,
Oliver - Ügyfélszolgálati Csapat
Alensa offers great products!
Alensa offer lenses and products at great prices. Their TopVue lenses are good value and better than more expensive brands. They are prompt and efficient, even when I have to return lenses. Recommended!
20 marzo 2026
Non scritta su invito
Risposta di Alensa.co.uk
Thank you, Simon! We're so pleased to hear you're enjoying our TopVue lenses and finding great value with us — that's exactly what we aim for. We look forward to seeing you again soon at Alensa.co.uk! Kind regards, Your Alensa Team
Risposta di Alensa.co.uk
Thank you, Olga! Great to hear your item arrived quickly — we always aim to make every order as smooth and speedy as possible. We hope to see you back soon! Kind regards, Your Alensa Team
Risposta di Alensa.co.uk
Thank you for your kind words and continued loyalty! Consistency is something we take great pride in, so it's wonderful to hear our service remains reliably efficient for you. See you next time at Alensa.co.uk! Kind regards, Your Alensa Team
Risposta di Alensa.co.uk
Thank you, Natasha! Quick and efficient is exactly the experience we strive to deliver every time. We hope to see you back at Alensa.co.uk very soon! Kind regards, Your Alensa Team
Everything is always excellent.
17 marzo 2026
Risposta di Alensa.co.uk
Hi Svitlana,
We’re very happy to hear that everything is always excellent.
Your support means a lot to us.
Thank you for choosing Alensa, and we look forward to serving you again!
Kind Regards,
Customer Service Team
Ordered contacts on Wednesday 25 March
Ordered contacts on Wednesday 25 March, Still no sign of product or any visible tracking on Saturday 28th March. Paid for delivery too. Awful service and no response from them either. Poor show. Don’t trust this company
25 marzo 2026
Non scritta su invito
Risposta di Alensa.co.uk
Dear Robert,
we are sorry to hear that you are disappointed with our delivery, and we do apologize deeply. We were unable to respond to your query earlier because we do not conduct business during the weekend. We have thus sent a response today, with all the necessary details regarding your delivery. As it takes 2-4 business days to complete the delivery, it is due on Tuesday. Let us know once you receive your parcel.
German instructions
It took a while for my eyedrops to arrive, plus the box and instructions were all in German! I had to use AI to translate and understand.
28 marzo 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hi Anna,
We're sorry to hear that your order took longer than expected and that the packaging was not in a language that was convenient for you.
Our standard delivery time is usually 2–4 business days from the shipment date, although delays can occasionally occur depending on stock availability or logistics conditions. We always display estimated dispatch times during the ordering process and in the order confirmation so customers can see when their items are expected to ship.
Regarding the packaging and instructions, many of the products we sell are supplied directly by the manufacturer, so the language on the box or leaflet may vary depending on the production batch and the country of distribution.
If you ever need help with product information, instructions, or anything else related to your order, our customer service team will always be happy to assist you.
Thank you for your review and for choosing Alensa.
Risposta di Alensa.co.uk
Hi Moshe, thank you for your kind words. We're pleased to hear that our service met your expectations. We always strive to make every experience smooth and reliable. We look forward to serving you again. — Kind regards, Your Alensa Team
Cheapest price and fast delivery.
13 marzo 2026
Risposta di Alensa.co.uk
Hi Liz, thank you for your wonderful feedback. We're delighted to hear that our pricing and delivery speed worked well for you. Offering great value with fast, reliable service is what we aim for. Looking forward to your next visit. — Kind regards, Your Alensa Team
I gave them the wrong prescription…
I gave them the wrong prescription totally my fault, they offered me a regrind at no extra cost. I am very pleased with the result. Thanks Alensa.
24 marzo 2026
Non scritta su invito
Risposta di Alensa.co.uk
Dear Jeff, thank you so much for your kind review! We're really glad we could help resolve the prescription issue for you. These things happen, and we're always happy to work with our customers to find the best solution. It's wonderful to hear that you're pleased with the result. We appreciate your trust in Alensa and look forward to serving you again! Kind regards, The Alensa Team
Very efficient service
10 marzo 2026
Risposta di Alensa.co.uk
Dear Helen, thank you for your kind review! We're pleased to hear that you found our service efficient. We strive to make every step of the process as smooth as possible for our customers. We look forward to serving you again! Kind regards, The Alensa Team
Risposta di Alensa.co.uk
Thank you for your loyalty Oksana and for highlighting how easy it is to reorder your essentials! We are delighted to hear that our one-click process makes your experience seamless and efficient. Providing a hassle-free service is always our goal, and we look forward to serving you again soon.
Kind Regards,
Alex from Customer Support
Having nothing bad to say about the…
Having nothing bad to say about the experience is the experience in a nutshell. Brilliant service.
6 marzo 2026
Risposta di Alensa.co.uk
Dear Mr Clark, thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that our service met your expectations. We truly appreciate your kind words and look forward to serving you again! Kind regards, The Alensa Team
My new contact lens supplier
Have ordered from Alensa a few times now, their prices are competitive, fast delivery and usually throw in a wee freebie which is a nice touch. Thanks folks!
18 marzo 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hi Chris,
It’s wonderful to hear that you’ve enjoyed shopping with us several times now! We are thrilled that you appreciate our competitive pricing, fast delivery, and those little extra surprises in your orders. Thank you for your continued support, and we look forward to preparing your next package.
Kind Regards,
Alex from Customer Support
Risposta di Alensa.co.uk
Hi Sarah,
Thank you for your feedback. We are sincerely sorry to hear that your order has not arrived as quickly as expected.
We understand how important prompt delivery is, and we apologize for any frustration this delay has caused. We appreciate your patience and will work hard to ensure your next experience is much smoother.
Kind Regards,
Alensa Team
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