just got delivered my gucci glasses, they kept me up to date with the process from start to finish, saved myself a hundred quid at least from buying direct from UK high street.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ordered 3 months supply of lenses after an adjustment from my opticians, who gave me a set to try for a month. Tried the supplied lenses, but are completely different to the others. First, customer se... Leggi di più
L'azienda ha risposto
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Leggi di più
L'azienda ha risposto
I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Leggi di più
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Dettagli dell'azienda
Informazioni su Alensa.co.uk
Scritti dall'azienda
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Informazioni di contatto
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Regno Unito
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Alensa.co.uk
Dear Lindsey,
Thank you so much for your wonderful review and recommendation.
We are thrilled to hear that you are consistently satisfied with our service.
We look forward to serving you again in the future.
Alensa cost me £4.50
I had to order my latest lenses by phone as I kept getting a BUSY message when trying to log on. On the phone I asked if I could use my 10% discount code but as I couldnt log on I couldnt say what it was so was told I had to pay full price as no code was valid for my account. About 4 days later when the full price lenses arrived I was able to log on to my account and going right up to the ORDER part of the process (which I didnt press as I had already ordered) lo and behold the 10% discount worked so I am about £4.50 out of pocket . NOT IMPRESSED
18 agosto 2026
Risposta di Alensa.co.uk
Hello, David,
We are very sorry to hear about your frustrating experience with logging in and placing your order over the phone.
After looking into the situation, we verified that the specific promotion ended the day before your phone order was placed, which is why our customer service team was unable to apply it to your account at that time. If a code remains saved in your browser basket from an earlier attempt, it can sometimes still render on screen without being valid for final checkout.
If you believe a different discount was active, please drop us a message at info@alensa.co.uk so we can review it further with you.
We apologize for the confusion and hope we can provide you with a smoother experience next time.
Have a nice day.
Great products
Great products, competitively priced, easy to order and quick delivery. Many thanks.
14 agosto 2026
Risposta di Alensa.co.uk
Hello Lynn,
thank you for your kind review. We are pleased that you are satisfied with your purchase with us. We were particularly delighted by your appreciation of our selection at great prices and the easy ordering process.
We would be very happy to have you shop with us again.
Have a nice day.
Risposta di Alensa.co.uk
Hello Edyta,
thank you for your positive review. We are pleased that you appreciated the fast delivery of goods.
We would be delighted to have you shop with us again.
Have a nice day.
Repeat Order
Order placed on Monday - Lenses arrived on Thursday morning. Great Service as always!!
17 agosto 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hello Raymond,
thank you for your positive review. We are glad that you appreciated the speed of delivery and our great service overall.
We look forward to your future purchases.
Have a nice day.
I do recommend it 💯 %
I do recommend it 💯 %
Good quality, very good price and fast delivery. 🔝 ⭐ ⭐ ⭐ ⭐ ⭐
20 agosto 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hello Veronika,
thank you for your positive review. We are glad that you were satisfied with your purchase with us. We were particularly delighted by your appreciation of the quality of our range at good prices.
We would be delighted to have you shop with us again.
Have a nice day.
Quick, easy, great value for money
I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far better price than from any optometry on the high street that I have tried.
10 agosto 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hello Jane,
thank you for your kind review. We are pleased that you appreciated our easy ordering process as well as low prices. We are glad that you can rely on us.
We look forward to your future purchases.
Have a nice day.
Always a good experience and good price…
Always a good experience and good price ordering through alensa.
24 luglio 2026
Risposta di Alensa.co.uk
Hello Kerry,
thank you for your positive review. We are very pleased that you are satisfied with your purchases with us and that you appreciated the good prices of our selection.
We look forward to your future orders.
Have a nice day.
Risposta di Alensa.co.uk
Hello Jason,
thank you for your positive review. We are glad that you appreciated our selection and fast delivery.
We would be delighted to have you shop with us again.
Have a nice day.
Risposta di Alensa.co.uk
Hello,
thank you for your positive review. We are always very pleased with the satisfaction of a returning customer. We are glad that your purchases went without any problems.
We look forward to your future orders.
Have a nice day.
I had to pay to return the item and it…
I had to pay to return the item and it is non-refundable.
29 luglio 2026
Risposta di Alensa.co.uk
Hello,
thank you for your feedback.
We are sorry that such an unpleasant situation occurred for you. However, we must point out that when withdrawing from the purchase contract, we as a retailer are not obliged to cover the shipping costs for returning the goods back to our warehouse.
This information is stated in our terms and conditions, which you agreed to by making a purchase in our store.
We hope that you will regain your trust in us in the future.
Have a nice day.
Great choice of lenses
Great choice of lenses, great prices, easy order process and prompt delivery, would recommend
5 agosto 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hello James,
thank you for your feedback. We are very pleased that you were satisfied with your purchase with us. We are delighted by your appreciation of our selection at great prices, and glad that you also appreciated our ordering process.
We would be delighted to have you shop with us again.
Have a nice day.
Great service. Quick delivery. Prices brilliant
Was a little dubious about buying from this company cause I’d always bought via boots and vision express.
Alensa were much cheaper, I thought the price warranted giving it a try.
I was amazed when my contact lenses arrived so quickly and exactly the same product I’d bought before: I half expected to get something dodgy turn up on the doorstep.
Definitely worth buying here..so much cheaper!
Will certainly be buying them from alensa in the future.
24 luglio 2026
Risposta di Alensa.co.uk
Hello Clare,
thank you for your kind feedback. We are very pleased that you were satisfied with your purchase with us and glad that you appreciated the speed of delivery and our low prices. We look forward to your future purchases.
Have a nice day.
Risposta di Alensa.co.uk
Hello Susan,
thank you for your positive review. We are very pleased with your satisfaction with the order, especially with the speed of delivery.
We would be delighted to have you shop with us again.
Have a nice day.
Very poor zero would be better
Very poor zero would be better. Lenses ordered over 3 weeks ago, which were supposed to be dispatched within 7 days. Tried email support got a generic AI response. (at least they were honest and put ‘made with an ai’ bottom of the email) that’s the only positive. Waited an extra week before phoning got through to extremely unhelpful customer service rep. Could only say ‘well maybe we will dispatch by Friday’ blamed everyone else under the sun took no responsibility or made any apologies being the order would be over a month late by this point. Asked if they would make accommodation and send them express once they are dispatched got the rudest response and a stone wall we don’t do that for the UK reply. Awful interaction with this company will never use them again. Let’s hope I get my lenses some point this year it’s not looking good.
5 agosto 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hello Sam,
We are very sorry that you had such an unpleasant experience in our store.
We have checked your situation and apologize for the inconvenience caused. Unfortunately, this was an out-of-stock item. Because we had to wait until the supplier sent it to us, it was not possible to determine the exact delivery date. However, we are very sorry that the subsequent communication with us was unpleasant for you. We take your feedback very seriously and will certainly consider it in future training for our team.
We hope that you will regain your trust in us in the future.
Have a nice day.
It always takes ages for my lenses to…
It always takes ages for my lenses to get here. Nearly a week which is unacceptable
15 maggio 2026
Risposta di Alensa.co.uk
Hello Stephen,
thank you for your feedback.
We are very sorry that your order did not arrive on time. We have checked the situation and note that the order was severely delayed. Unfortunately, our warehouse was dealing with an extraordinary workload, so orders could be delayed. We apologize very much for this fact.
We hope that despite this, you will regain your trust in us.
Have a nice day.
Delivered as ordered .
Had what I needed in stock for a good price. Delivery was on time with no drama.
I will be using Alensa again for sure.
A+++++
1 agosto 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hello James,
thank you for your kind review.
Your satisfaction with the stock availability of items in our e-shop as well as the speed of processing your order is a huge reward for us.
We are very glad that you plan to keep coming back to us.
Have a nice day.
No stock and late delivery
Make an order for contact lenses. Paid for 1-2 day delivery. Get an email next day, saying no stock and have to out source which can take up to 7 days. No offer to cancel or even refund delivery charge. Had to quick order short supply of lenses elsewhere.
27 luglio 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hello,
We are truly very sorry that such an unpleasant situation with your purchase occurred.
Unfortunately, it can happen that in-stock products are in short supply and stock sells out. If this happens in an unexpectedly short timeframe, the system does not manage to register the items as out of stock in time, and unfortunately, such a technical issue then occurs.
We are also sorry that you were not offered a solution to the situation to your satisfaction. We take your feedback seriously and will pass it on to our team.
We apologize for this inconvenience.
We hope that you will regain your trust in us and decide to return to our shop.
Have a nice day.
Never received order and was sent 3…
Never received order and was sent 3 weeks ago awaiting reply from custom service
7 luglio 2026
Risposta di Alensa.co.uk
Hello, Nola,
We are very sorry that there were issues with the delivery of your order to your address. We are also very sorry that you waited a long time for a response from our team; we take your feedback seriously.
We note that your situation was ultimately resolved and closed with customer support.
If you have any questions, please write to us at info@alensa.co.uk
Have a nice day
Great price and with super quick…
Great price and with super quick shipping it was the best.
29 luglio 2026
Non scritta su invito
Risposta di Alensa.co.uk
Hello George,
thank you for your positive review.
We are very glad that you were satisfied with the prices in our store and that your order arrived quickly.
We would be delighted to have you shop with us again.
Have a nice day.
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