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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Very disappointed with customer service I ordered the wrong size (my mistake) but emailed them as soon as the confirmation email came through. Emailed again the same day to say that I had made... Leggi di più

Valutata 1 stelle su 5

I ordered a pair of gladiator sandals to wear on holidays. One strap broke in the first hour of wearing them. Never buying from this company again!

Valutata 5 stelle su 5

The boots are absolutely amazing I love them I wear them with everything they’re my new favourite pair of shoes! The quality is 10/10 don’t loose shape they feel amazing be defiantly buying from AJ ag... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

On my second order of boots as the first were so comfy even though they were a lot higher than I normally wear. Returns were simple, and even though the return cost was taken from my refund, I was re... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

Free Uk delivery over £50 - Easy returns - worldwide delivery


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

566 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(566)

21 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Love these shoes

Love these shoes. I have loads. Quick delivery, good quality and lots of choice.

4 luglio 2024
Non scritta su invito
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Risposta di AJVOYAGE

Thanks so much for taking the time to leave us a review x

Valutata 5 stelle su 5

Quick delivery

Quick delivery, very comfortable yet sturdy material, have received lots of compliments on my shoes!!

4 luglio 2024
Non scritta su invito
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Risposta di AJVOYAGE

Thanks so much for taking the time to leave us a review x

Valutata 5 stelle su 5

Lovely sandals

Bought sandals, very comfortable. AJ are my go to brand, had two pairs of sandals now and pair boots. Fast delivery and reasonably priced.

4 luglio 2024
Non scritta su invito
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Risposta di AJVOYAGE

Thanks so much for taking the time to leave us a review x

Valutata 5 stelle su 5

Bought quite a few things from AJ…

Bought quite a few things from AJ Voyage and everything has been great, shoes are so comfy and recommded them to a few friends who commented on them!
Will definitely continue buying!

4 luglio 2024
Non scritta su invito
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Risposta di AJVOYAGE

Thanks so much for taking the time to leave us a review x

Valutata 5 stelle su 5

I took a chance and ordered a £15…

I took a chance and ordered a £15 mystery box and I was not disappointed!! I got a gorgeous gladiator pair of sandals that were on the site for £34. The sizing is good, quality is good and you'll be sure to find a lot of gorgeous shoes that you have not came across before

14 giugno 2024
Non scritta su invito
Logo di AJVOYAGE

Risposta di AJVOYAGE

Thanks so much for taking the time to leave us a review x

Valutata 5 stelle su 5

Absolutely gorgeous western boots

Absolutely gorgeous western boots
Will definitely buy again from AJVOYAGE

4 luglio 2024
Non scritta su invito
Logo di AJVOYAGE

Risposta di AJVOYAGE

Thanks so much for taking the time to leave us a review, so glad to hear you love your western boots x

Valutata 5 stelle su 5

I recently purchased a pair of shoes…


I recently purchased a pair of shoes from AJ VOYAGE, and I am extremely satisfied with the entire experience.. From the user-friendly website and detailed product information to the competitive pricing and excellent customer service, every aspect of the buying process was smooth and enjoyable. I highly recommend to anyone in search of AJ VoYAGE quality shoes and a hassle-free shopping experience.

13 marzo 2024
Non scritta su invito
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Risposta di AJVOYAGE

Thanks so much for taking the time to leave us a review x

Valutata 1 stelle su 5

Disappointed

Have many pairs of shoes from here except my newest delivery came and the shoes were awful. They no longer say 'AJVoyage' on the shoe, they are coming as the brand 'Marquiiz' and 'Truffle Collection' . Completely different in size, comfort and quality. Won't buy again

3 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Shoes are bad quality,wore them once…

Shoes are bad quality,wore them once and can’t wear anymore they split,and size is not accurate

29 giugno 2024
Non scritta su invito
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Risposta di AJVOYAGE

Hey,

Sorry to see you have had an issue with your item, we have sold many of this style and haven't come across this issue before. It is possible that it could be due to the fit of the sandal which is causing the strap to move when wearing however I can see our customer service team have solved this with you and processed an agreed partial refund, thank you

Valutata 1 stelle su 5

Awful

Bought 3 pairs of shoes from here, all were awful quality. One pair was delivered with the sole already detached, one had melted plastic all over the shoes and the third pair cut my foot trying it on because the edges of the top part were sharp and unfinished. No response from the company yet. It's quality I'd expect from somewhere like shein for under a tenner but I paid over £30 per pair.

27 giugno 2024
Non scritta su invito
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Risposta di AJVOYAGE

Hey Eve, sorry to hear you were not satisfied with your order, I can see you emailed our customer service team on June 27th at 2.37pm and they replied the same day at 6.33pm and can see the items have been returned to us and a full refund processed. Thank You

Valutata 1 stelle su 5

Baware

Motion gladiator sandals looked great and comfortable. I ordered last October but put away and not worn until this year worn half a dozen times and sole has completley split. Contacted customer service with images and they have said no to refund or exchange offered me 50 per discount off another pair of shoes. Not going to order as quality rubbish. Dissappinted. Avoid

3 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Chunky sandals

Bought the progress chunky sandal. They look amazing but I've worn them twice and both soles have snapped underneath! Waiting for a reply to refund me, so wish me luck. Won't ever recommend this company

2 giugno 2024
Non scritta su invito
Logo di AJVOYAGE

Risposta di AJVOYAGE

Hey Debroah, sorry to hear you had an issue with your order, I can see you emailed our customer service team on June 2nd at 3.37pm and they replied the same day at 4.20pm and can see the item have been returned to us and a full refund processed. Thank You

Valutata 1 stelle su 5

Rubbish quality sandals

I bought some sandals from here in Sept 2023 and after a few weeks of wear they broke at the side. I send video and images and they replaced them. As it was coming up to Autumn time, I put the new pair away to save for this summer. Fast forward to this year and they've snapped across the sole after wearing them twice! Terrible Chinese rubbish.

3 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Awful customer Service. Avoid this company at all costs

This company has awful customer service. I bought a pair of shoes off them. I was very excited to receive them as I had this pair in black and are the most comfortable sandals I own. However, upon trying them on and walking around in them once, they were making an awful noise of air blowing out of the sole of them. I contacted the company straight away. They asked for a video of the fault, which I duly sent. They then replied that because I'd worn them, they were only prepared to offer a 25% refund. Even though I'd only worn them once, contacted them within days of receiving them and the product is very clearly faulty. So now I'm left majorly out of pocked with a pair of shoes I'm going to have to throw in the bin. I left a negative review on their social media page and got blocked from it. Please avoid them at all costs.

16 maggio 2024
Non scritta su invito
Valutata 2 stelle su 5

A bit of a shambles!

My experience was a bit of a shambles. I received a faulty item, messages CS to arrange a return for a replacement. Was offered 20% to keep which was a bit of an insult given the defect. No clear instruction on how to use the QR code to return, it wasn’t explained I would receive the QR after I registered the return so I ended up paying for it myself in the post office. Returned the item back, contacted CS again informing them the item has been signed for and could I have a replacement. Was informed it would take 5 days as there was a back log but a note has been put on the order. The next day received an email that I have been refunded - and charged £1.99 for the return. Had to contact them again to remove the charge. Couldn’t be bothered asking for a replacement and just accepted the refund. Only positive is the CS reply quite quickly.

14 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Absolutely appalling service from this…

Absolutely appalling service from this company.ordered boots for a 2nd time. 2nd time they mysteriously get lost in transit and are now for a 2nd time are out of stock 😡😡
Again no correspondence from the company until I enquired majorly let down again by this shoddy company.
Won’t be using them ever again

16 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing sandals

Ordered the
RUCTION Chunky Caged Gladiator Sandals in black. Ordered last Thursday 11th April and has arrived today Saturday 13th. They are amazing and fit so well also mega quick delivery. Will definitely be ordering again

13 aprile 2024
Non scritta su invito
Logo di AJVOYAGE

Risposta di AJVOYAGE

Thanks so much for taking the time to leave us a review x

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