Hi Kurt,
Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustration you experienced — that’s never the experience we want for our users.
We’d like to clarify a few important points transparently:
Conversation continuity
Ai Zolo is an evolving platform. Some models currently operate in stateless mode due to provider-level limitations and cost controls during early-stage scaling. This can affect long conversation memory in certain cases. We are actively rolling out improvements to ensure better context retention across sessions.
Response length & model behavior
We do not intentionally “cripple” or manipulate” any AI model. However, different providers enforce their own system-level constraints, rate limits, and response optimization rules — which can vary depending on how the model is accessed. This can result in differences compared to using the same model directly on a provider’s native platform. We agree this should be clearer, and we’re improving transparency around model behavior.
Claude performance
Claude is not limited by us on purpose. If responses appeared shorter or less detailed, that’s a valid concern and something we’re actively tuning via routing, prompting, and model selection logic to ensure consistent quality.
Cancellation & billing
Ai Zolo fully supports subscription cancellation. If you experienced difficulty canceling, we sincerely apologize — that’s not acceptable. Our support team is available and will resolve this immediately. We comply with Razorpay’s policies and consumer protection guidelines.
We truly appreciate honest criticism — it helps us improve. Ai Zolo is a growing product, and while we’re not perfect yet, we are committed to transparency, fairness, and continuous improvement.
If you’re open to it, we’d love to personally assist and address your concerns directly. You can reach us at support@aizolo.com
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Thank you again for your feedback.
— Team Ai Zolo