Great booking experience, very reassuring to see exactly who was picking us up especially as such a late hour. Valentine was great, with constant friendly communication via WhatsApp about his location... Leggi di più
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Easy booking, fast confirmation. Assigned driver communication prior to the journey. The driver was on time and our journey was smooth. The journey felt very comfortable and safe. Great service.
Alex arrived promptly and got us to the airport on time. He was very polite and friendly. Car was comfortable and was a great option when we didn’t want to take a car, bus or train. Booking was simple... Leggi di più
Second time to use Aero Cars,booked this trip last minute office staff are very efficient & friendly. Sanjay was waiting when we landed,his car was immaculate. Sanjay is very thoughtful & helped wi... Leggi di più
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Airport Taxi Cheltenham, the premier choice for airport transfers in Cheltenham and the surrounding areas since 2017. With our commitment to reliability and efficiency, we have garnered a satisfied client base who entrusts us with their travel needs. Whether you’re traveling for business or pleasure, our aim is to provide you with a stress-free and enjoyable journey. At Airport Taxi Cheltenham, we go beyond airport transfers. We cater to long-distance journeys, including port transfers, trips to London, chauffeured services, and more. Simply inform us of your travel requirements, and we’ll be delighted to assist you. So why search elsewhere? Choose Airport Taxi Cheltenham as your trusted travel partner and experience our exceptional service firsthand.
Informazioni di contatto
Harley House, GL50 1JN, Cheltenham, Regno Unito
- 01242851915
- booking@airporttaxicheltenham.co.uk
- airporttaxicheltenham.co.uk
5,0
Eccellente
401 recensioni
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Worst service ever. Do not trust them. Ask for your money.
I have been using this company a lot for the past year. Unfortunately, during my last booking, the driver broke my umbrella. I asked him what would be the policy and I have exchanged several emails with the company who said they reimbursed me my umbrella if I was able to provide the bill or they would reimburse me 10 GBP if I couldn't provide the bill. This was on the 27th of August. Since then nothing has been done. I have send about 10 emails and tried to call yet nothing has happened. When you make a promise to a customer you need to honour it.
20 novembre 2018
Non scritta su invito
Risposta di Airport Taxi Cheltenham
Dear Florian,
Thank you for taking time writing your feedback.
We are sorry to hear after having such a wonderful service regularly from us for past one year, You are dissapointed with your last trip outcome.
As per our terms & condition which was sent to your email and on our website it clearly stated under section 6 INSURANCE “Neither Aero Cars Cheltenham Ltd nor the driver is responsible to You for, or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss.”
When you emailed us on the 27th August, We held a meeting with our driver regarding this issue, Driver confirmed it was an accident and he has offered to pay you in cash for such damage which was in his own discretion. You have confirmed to driver that you will contact the office, Upon recieving your email our team has asked you to supply an original invoice for the umbrella which can be forwarded to our driver to pay in his own discretion.
As you failed to provide such invoice we then proceeded to asked the driver what he may thaught the item was worth? Driver upon hearing that you are unable to provide such invoice and also taken into account you have already refused the cash offer he made, He has since decided to withdraw from the discretionary offer that was made.
Taken everything into account, We would advise you to contact the driver directly to discuss this matter further and appreciate if you give such feedback directly to him then Aerocars itself.
Regards
Aerocars Team
Driver showed up on time
Driver showed up on time, good as we were 90mins delayed. Comfy drive home - professional service
1 novembre 2018
Non scritta su invito
Superb service
Superb service. Efficient, kept informed every step of the way and punctual to the second.
31 ottobre 2018
Non scritta su invito
Great value for money when compared…
Great value for money when compared with the cost of fuel and airport parking. A waiting car at 11pm after hours of travelling was a very welcome sight.
31 ottobre 2018
Non scritta su invito
Service far exceed expectations.
30 ottobre 2018
Non scritta su invito
When our plane was delayed by several…
When our plane was delayed by several hours, we were reassured immediately that our driver would be waiting for us at the airport, whatever time it arrived. It took away a lot of the potential stress from the situation.
28 ottobre 2018
Non scritta su invito
Varied!
This company seems to contract out drivers from local taxi firms, so I suppose experience will vary based on who accepts the job.
Our outbound leg was pretty good. Our driver was struggling to stay awake a little bit, but as it was a 7am flight this is understandable!
The return was a little less professional. The company said the driver would meet us in the arrivals hall at Heathrow, but instead he called and told us to try and find him in a nearby car park and gave us a row number. The A417 was closed for a stretch on the journey, and the driver got lost trying to follow diversions. Had to find directions from an app to get him back on track. He then drove at 95 trying to save time until he drove right on past our exit...
28 ottobre 2018
Non scritta su invito
Risposta di Airport Taxi Cheltenham
Dear Merlin - Thank you for the honest feedback we always strive to put our customers first and are grateful for you taking the time to review our service. I will be reviewing the service we delivered with our booking team and driver to identify the root cause of the issue on this instance.
Very good service
Very good service. I'll certainly use the company again.
27 ottobre 2018
Non scritta su invito
Absolutely brilliant service to and…
Absolutely brilliant service to and from Bristol airport. Timely, professional l, friendly and very decent value.
26 ottobre 2018
Non scritta su invito
Offices in London, good service
I did my research on this company before I book with them and the registered offices are in London and they had good reviews. The driver that was assigned to do my booking was friendly and we arrive on time to my destination. I will recommend this company to anyone.
25 ottobre 2018
Non scritta su invito
A Rude Driver & Poor Customer Service
We needed to adjust our pick up time for an airport run by 30 minutes and were required to pay a £5 admin charge. We also paid an extra £5 for the Meet & Greet service as Birmingham Airport as my wife is not able to walk very well. On arrival we were met by the driver at the exit who then proceeded to tell us his car was parked about 500 meters away on the top floor of a car park. When I explained we paid extra for meet and greet he said yes, thats correct, if you hadn't paid extra I would be parked over there, 20 meters away, waiting for you... The driver then became very rude and defensive with us saying "OK then, I supose I will now have to pay 2 lots of parking" and marched off to get the car... A very bad experience after 8 hours of travelling. Will not be useing them again.
25 ottobre 2018
Non scritta su invito
An excellent service at a very competitive price
An excellent service both to the airport and on our return home, and at a very competitive price. We will certainly use this company again.
24 ottobre 2018
Non scritta su invito
All perfect!
24 ottobre 2018
Non scritta su invito
Excellent and professional service
Excellent and professional service. The driver was very helpful and courteous and put up with my rather disorientated state as I was suffering from jet lag.
19 ottobre 2018
Non scritta su invito
Driver was very polite and friendly
Driver was very polite and friendly, completely relaxed into the journey and we were at our destination within no time. Driver also helped with the luggage in and out of the car
17 ottobre 2018
Non scritta su invito
I have nothing but praise for this…
I have nothing but praise for this reliable company. I was kept informed at all times by our driver , who arrived on time and was driven safely to the airport.
16 ottobre 2018
Non scritta su invito
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