airgreenland.dk Recensioni 

Plane was late. Announcements only in Danish so we had no idea what was going on. (We speak English).

The plane had no plugs for charging phones.

They were serving alcoholic beverages and a meal. I was in row 11 and they ran out of beer and wine by my row (going front to back, with 30 rows total).

There is one meal choice which was a combination of a burger patty on chicken. There was no vegetarian option.

Uncomfortable and very upright seats. No WiFi. No TVs. But it’s the only way to get to Greenland until something better some along.

We had an extremely disappointing experience with Air Greenland. Our flight GL599 from Ilulissat on 30 July 2026 was cancelled, delaying our entire connection to Copenhagen by two full days. As a result of this massive delay, we suffered severe direct financial losses: forfeit of non-refundable hotel stays in Nuuk and Copenhagen, extra hotel nights required in Copenhagen while waiting, and heavy rebooking fees for our connecting long-haul flights back to Thailand for 2 passengers.When we reached out to Customer Support (Ticket #487370), Air Greenland flatly refused to take any responsibility or offer any reimbursement for these necessary out-of-pocket consequential expenses caused directly by their disruption.Pushing all financial burdens onto affected passengers after a 2-day delay shows a complete lack of care and responsibility. Very poor service and customer policy.

Et emne oplagt emne for DR's "Nul stjerner" - kundeservice, som er et trin under Aeroflots, ville have passet fint ind i det gamle Sovjetunionen. De flytter udrejser - gerne til senere end en købt hjemrejse, der også må stå i deres system - og er helt umulige at få fat i over en weekend. Tre kvarters venten i telefonen, men intet svar. Det virker afsindigt arrogant, og man må håbe, at der kommer konkurrence fra selskaber med kundeservice og -pleje.

Jeg havde bestilt en rejse fra København til Nuuk via Kangerlussuaq i august, men den blev aflyst på dagen på grund af et fly, der ikke virkede. Derfor bad jeg gennem Supersaver (hvorigennem jeg havde købt billetterne) om refusion, og de behandlede sagen og godkendte den og sendte den derfra videre til Air Greenland. Det var i midten af september, og vi kan stadig ikke få svar fra Air Greenland på, hvornår de vil udbetale pengene. Jeg har været i skriftlig kontakt med dem, og de holder fast i, at jeg skal kontakte Supersaver, men jeg har dokumentation på, at sagen er sendt videre til Air Greenland og afventer deres sagsbehandling, men de nægter fortsat at gøre noget. Håbløst!

De har efter jeg har snakket med Air Greenland refunderet pengene for fejlbestilte billetter. Det er god service, og gør at vi igen vil anbefale Air Greenland.
De har derudover en fantastisk service på flyet.