Airbnb Recensioni 2

I am a host. It's over 2 months that they hold the payments of 3 bookings. The assistance is inefficient, inadequate, frustrating: they ask for a document that I sent them several times, and every time they ask for the same thing as if I didn't send it. I think this service is managed by A.I. But beyond them there is an Artificial Insanity. I say this because don't want to think to a worse reason: holding the money you manage on behalf of someone else in my country is a crime

If you are a host, find other alternatives. Airbnb and their so called "Air Cover" is simply bs and worthless. It is fake cover. I had guests booking a 13 days stay and completely damaged my new apartment. Airbnb is not taking any responsibility and the guests are gone.
Once anything happens with your home, they will keep delaying their response and change the contact persons while asking you for crazy amount of documentation with unfair deadlines (2 days) just so that they have an excuse to cancel the request.
Very unfair and unreliable partner! Stay away!