This bank is getting great reviews for its savings rates, which is what made us apply to open an account. However we nearly gave up with the App, which had multiple things which were vague, some rathe... Leggi di più
L'azienda ha risposto
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Easy to open and transfer funds had no problems at all very easy experience. And checking account it shows daily interest added it’s nice to actually see savings are growing which I like, other don’t... Leggi di più
L'azienda ha risposto
When I contacted Afin the lady I spoke to was very helpful sorry I never got her name so far very pleased with service
L'azienda ha risposto
Not a complaint but - the identification process should be done quicker! Why 2 proof of identity and 2 proof of address? Not many of us get paper bills anymore - everything is on online! You may want... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Afin Bank Limited – Empowering Financial Inclusion Through Effortless Digital Banking Afin Bank is a UK based digital bank dedicated to serving the underserved. We offer mortgage solutions through intermediaries and direct to customers, and savings solutions via our simple, secure mobile app. Backed by WAICA Re, our regulated services include FSCS-protected savings and both residential and buy-to-let mortgages across England and Wales.
Informazioni di contatto
Lower Ground Floor, 10 Chiswell Street, EC1Y 4UQ, London, Regno Unito
- 0333 344 2974
- support@afinbank.com
- afinbank.com
4,2
Molto buono
31 recensioni
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
When I contacted Afin the lady I spoke…
When I contacted Afin the lady I spoke to was very helpful sorry I never got her name so far very pleased with service
22 giugno 2026
Risposta di Afin Bank
Thank you for your 5-star review. We’re delighted to hear that you had such a helpful experience when contacting us.
We’ll be sure to share your kind feedback with the team, and we’re really pleased to know you’re happy with the service so far.
Easy to open via app and then check…
Easy to open via app and then check each time money deposited.
15 giugno 2026
Risposta di Afin Bank
Thank you for your 5-star review. We’re pleased to hear that opening your account through the app was easy and that you’re finding it simple to check your deposits.
We aim to make managing your savings as straightforward and effortless as possible, so it’s great to know you’ve had a smooth experience.
Best Fixed Term Savings Rates
Being an existing customer, it was so easy to open and fund a new 5yr Savings Account.
M
20 giugno 2026
Risposta di Afin Bank
Thank you for your review. We’re delighted to hear that, as an existing customer, opening and funding your new 5-year Savings Account was so easy.
We aim to make saving with us as simple and effortless as possible, so it’s great to know you had such a smooth experience.
Risposta di Afin Bank
Thank you for your review. We’re pleased to hear you found the process quick and easy.
We aim to make banking as straightforward and effortless as possible, so it’s great to know this came through in your experience.
Easy to set up & good interest rate
18 giugno 2026
I’m not interested in any bank that…
I’m not interested in any bank that doesn’t subscribe to automated background checks without the need to upload ID documents. Welcome to the 21st Century Afin Bank.
Bye
16 giugno 2026
Non scritta su invito
Risposta di Afin Bank
Thank you for your feedback. We’re sorry to hear you were unhappy with the application process.
Checking identity and address is an important part of opening an account. We use biometric checks and electronic databases where possible to help make this as smooth and secure as we can, and to avoid extra paperwork. However, in some cases we may need to request additional documents to complete the required checks.
We understand this can be frustrating, and we appreciate you sharing your experience. If you would like any further assistance, please give us a call and we’ll be happy to assist.
Good product but painful application process.
This bank is getting great reviews for its savings rates, which is what made us apply to open an account. However we nearly gave up with the App, which had multiple things which were vague, some rather strange requests in terms of identifying us (which seemed to rely more on weak documentation than strong), so we found the process rather painful.
14 giugno 2026
Risposta di Afin Bank
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the product and our savings rates, but we’re sorry that the application process felt unclear and frustrating.
We appreciate you highlighting this, as feedback like yours helps us identify where we can make the process smoother and easier to follow. Some checks are required to help us verify customers securely, but we understand the experience should still feel straightforward and clear.
We’ll take your comments on board as we continue to improve the application journey, and we hope you’re now enjoying using your account.
Very smooth simple process
Very smooth simple process. App very easy to use and the security verification process was very smooth and simply efficient. Very pleased. Thanks
14 giugno 2026
Risposta di Afin Bank
Thank you for your 5-star review. We’re delighted to hear that you found the process smooth and simple, and that the app and security verification were easy to use.
We aim to make banking as effortless as possible, so it’s great to know this came through in your experience. We really appreciate you taking the time to share your feedback.
Risposta di Afin Bank
Thank you for your review. We’re pleased to hear that everything has seemed straightforward so far.
We hope you continue to have a smooth experience with your account, and please don’t hesitate to get in touch if you need any support.
Risposta di Afin Bank
Thank you for your 5-star review. We’re delighted to hear that everything is going well so far.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy using your account.
Very easy application process and…
Very easy application process and straightforward app
9 giugno 2026
Risposta di Afin Bank
Thank you for your review! We’re delighted to hear you found the application process easy and the app straightforward to use.
Our aim is to make banking as clear and effortless as possible, thank you for choosing us, and for taking the time to share your feedback.
Immediate processing
Afin Bank is very easy to deal with. It is great that as soon as money is transferred to Afin it shows in the app
6 giugno 2026
Risposta di Afin Bank
Thank you for your lovely feedback. We’re really pleased to hear that your transfer showed in your account straight away and that the app gave you that immediate visibility - we know how important that is.
It’s great to have you saving with us, and if you ever need any support, our team is always here to help by phone or email, and you can also find useful information on our website, afinbank.com.
Risposta di Afin Bank
Thank you for your lovely feedback. We’re really pleased to hear you found the process easy, safe and straightforward. We work hard to make everything as clear and simple as possible, so it’s great to know this came through in your experience.
Easy to open and transfer funds had no…
Easy to open and transfer funds had no problems at all very easy experience. And checking account it shows daily interest added it’s nice to actually see savings are growing which I like, other don’t they only do a yearly thing, this is better showing daily and monthly sums added to account
26 maggio 2026
Risposta di Afin Bank
Thank you for your lovely review. We’re really pleased to hear that opening your account and transferring funds was simple and problem-free.
It’s great to know you’re enjoying being able to see your daily interest adding up, so you can clearly watch your savings grow. We’re glad this has made your experience feel more transparent and rewarding.
Thanks for choosing us.
Really easy process to open an account.
30 maggio 2026
Risposta di Afin Bank
Thank you for your 5* review.
We're very happy to hear that you found the account opening process really easy. Making it straightforward for our customers to get started is something we work hard to achieve, so it's wonderful to know that was your experience.
We look forward to supporting you on your savings journey with us.
Not a complaint but
Not a complaint but - the identification process should be done quicker! Why 2 proof of identity and 2 proof of address? Not many of us get paper bills anymore - everything is on online! You may want to look into that. I nearly gave up wanting to open the account.
28 maggio 2026
Risposta di Afin Bank
Thanks for your feedback. We really appreciate you taking the time to share your experience.
Checking your identity and address is an important part of opening an account. We use tools such as biometric checks and electronic databases to help us complete these checks as smoothly as possible. If we’re unable to complete them this way, we may ask for additional documents.
Where documents are requested, these can be uploaded securely. We accept digital documents, such as downloaded PDFs, and customers can also upload photos of paper bills or letters where needed.
We’re sorry this wasn’t clearer during the application process, and we’ll take your feedback on board as we continue to improve the experience.
We hope you’re now enjoying using the app. If we can be of any further assistance during your time banking with us, please give us a call.
Opening is fairly straightforward.
Opening is fairly straightforward.
However, for an app only bank they require you to upload paper based pieces of information. This seems inconsistent.
27 maggio 2026
Risposta di Afin Bank
Thanks for your feedback. We’re pleased to hear you found the application straightforward.
Checking your identity and address is an important part of opening an account. We use tools such as biometric checks and electronic databases to help us complete these checks. If we’re unable to complete them this way, we may ask for additional documents.
Where documents are requested, these can be uploaded securely. We accept digital documents, such as downloaded PDFs, and customers can also upload photos of paper bills or letters where needed. We’re sorry if this wasn’t clear during the application process, and we’ll take this feedback on board.
Thank you for choosing Afin. If we can be of any further assistance, please give us a call.
Great rate of interest.
Happy .with everything.the highest rate of interest i found for 5 years.
26 maggio 2026
Risposta di Afin Bank
Thank you for your 5 * review.
We’re delighted to hear you’re happy with the rate and that everything has gone smoothly. Our aim is to make banking clear, simple and effortless, so it’s great to know you’ve had a positive experience.
Thank you for choosing us.
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