Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
You had a data breach but are not willing to take responsibility- you expect your customers to do all the work of setting their accounts back up from scratch. If you've had the data breach you shoul... Leggi di più
L'azienda ha risposto
I observed first hand how Affinity Water field staff attended to a serious water leak near where i live. I reported a water leak in Sunningdale on 01 Oct 26 at 1417. It seems the old pipework of the... Leggi di più
L'azienda ha risposto
Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Informazioni di contatto
Tamblin Way, AL10 9EZ, Hatfield, Regno Unito
- affinitywater.co.uk
3,5
Nella media
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Affinity Water
Hi customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Very informative
8 luglio 2026
Risposta di Affinity Water
Hi Mr and Mrs Coleman, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Still waiting for an accurate bill past…
Still waiting for an accurate bill past 2 weeks. In the meantime I receive calls and texts demanding payment
13 agosto 2026
Risposta di Affinity Water
Hi Sanjay, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Unfortunately we do not have a mobile number connecting to your account, so we cannot reach out to you. Please call our billing line on 03453572401 and we will be more than happy to help! Thank you-Freya.
Very friendly staff and helped me a lot
13 agosto 2026
Risposta di Affinity Water
Hi Mrs Cannon, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Great online information and requests
Great online information and requests, but to call on phone have to wait long time.
4 agosto 2026
Risposta di Affinity Water
Hi Shantilal, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. I apologise about the long wait times, but I can assure you, you will get through to an advisor - Freya.
Thank you for quick and professional…
Thank you for quick and professional work carried out
8 luglio 2026
Risposta di Affinity Water
Hi Mr Piasecki, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Risposta di Affinity Water
Hi Patricia, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Risposta di Affinity Water
Hi Hazel, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Expensive and water supply stinks of…
Expensive and water supply stinks of chemicals, I smell like I just got out a swimming pool after a shower.
13 agosto 2026
Risposta di Affinity Water
Hi Elly, thank you for your feedback. It really helps us understand what we can improve. I cannot see a mobile number on your account so we cannot reach you. Please call into our operational line on 03453572407, and we will be more than happy to help! Thank you - Freya.
Risposta di Affinity Water
Hi Mr Chandarana, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Dealt with the problem really quick and…
Dealt with the problem really quick and contacted me to keep me updated very good
14 luglio 2026
Risposta di Affinity Water
Hi Sophie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Risposta di Affinity Water
Hi Colin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Risposta di Affinity Water
Hi Masood, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Strong water supply.
13 agosto 2026
Risposta di Affinity Water
Hi Shirley, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Everything worked well and your staff…
Everything worked well and your staff were professional
3 agosto 2026
Risposta di Affinity Water
Hi Colin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Great customer service team
Great customer service team. Very helpful staff and always polite and patient.
13 agosto 2026
Risposta di Affinity Water
Hi Mark, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Rude advisor and borderline terrible…
Rude advisor and borderline terrible advice. Online portal does not work and for some weird reason they refused to take a manual payment via telephone which has resulted in me incurring a higher direct debit.
1 luglio 2026
Risposta di Affinity Water
Hi Shahida, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Unfortunately, we cannot find your account with the customer number given, or the email address, so please call into our billing line on 03453572401 for help! Thank you - Freya.
Good service
13 agosto 2026
Risposta di Affinity Water
Hi Mrs Rahman, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Very bad service and the app is even…
Very bad service and the app is even worse! I’ve informed you of a change of address over a month ago and my account still hasn’t been updated!
13 agosto 2026
Risposta di Affinity Water
Hi Jas, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Unfortunately, we cannot find your account with the customer number given, or the email address, so please call into our billing line on 03453572401 for help! Thank you - Freya.
I’m very pleased that my calls are…
I’m very pleased that my calls are answered in a reasonable time and the staff are very helpful
7 agosto 2026
Risposta di Affinity Water
Hi Quentin, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
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