Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Leggi di più
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Leggi di più
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informazioni di contatto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Regno Unito
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Pessimo
460 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Contacted Affinity for Business via…
Contacted Affinity for Business via their website contact form, Katie sorted out the problem swiftly and contacted me to let me know that it was all sorted.
27 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Jo, it's lovely to read your feedback for Katie, I'm so glad she was able to help sort things out.
Thank you for posting this review!
Have a great day, Iliana :)
Alex was very helpful :-)
27 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Suzanne, thanks for the 5-star review, Alex will be so pleased!
Have a lovely day, Iliana :)
Sean Halton
We had a problem finding our water meter as it was hidden by undergrowth and was quite a distance from our property. After we made several attempts to locate the meter, we had to call Affinity. Sean Halton - Customer Liaison Officer arrived and with lots of patience and experience he located it for us. He was a pleasure to deal with and was someone who just got on with the job in hand determined to resolve the issue, which he did. Credit to your company.
25 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Emma, thank you for taking the time to write such a detailed review.
I'm so happy Sean was able to help you locate your water meter - they can be tricky to find at the best of times! He'll be so pleased to read your comments.
Have a lovely day, Iliana :)
Had an issue but Matt Sullivan swiftly…
Had an issue but Matt Sullivan swiftly gave me answers and the technical means to resolve. Very helpful
25 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Jeremy, we really appreciate you taking the time to post this review!
I'm so glad Matt could get everything sorted for you - he'll be so pleased to read this.
Have a lovely day, Iliana :)
Alex Newman provided faultless customer…
Alex Newman provided faultless customer service and should be commended.
25 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Tony, thank you for posting this 5-star review!
Alex will be so chuffed to read your lovely comments.
Have a great day, Iliana :)
Katie was very helpful and was able to…
Katie was very helpful and was able to provide extra information regarding our query.
21 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Stephen, we really appreciate your 5 star review - Katie & the team will be so pleased to read your comments!
Have a great day, Tom :)
Affinity Water Review.
Spoke to Alex Newman at Affinity Water who was incredibly helpful.
21 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi there, thank you for the great feedback!
Alex and the Affinity for Business team will be so pleased to read this.
Have a lovely day, Iliana :)
Great customer service from Ollie
Ollie was very helpful when I had a few questions regarding trade effluent. Thank you very much, Ollie
21 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Silvia, thank you for the 5-star review - we really do appreciate it!
Ollie will be so chuffed to read this. I'm so glad he was able to help you out with your questions around trade effluent.
Have a lovely day, Iliana :)
Very good and helpful customer service
20 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Ali, thank you for posting this great review!
It's lovely to read you had such a good experience with us.
Have a nice day, Iliana :)
Risposta di Affinity for Business
Hi Rico, thank you for posting this review - we really do appreciate it.
Alex will be so happy to read your comments!
Have a lovely day, Iliana :)
So helpful and going beyond their call…
So helpful and going beyond their call of duty
20 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Jane, we really appreciate the 5-star rating - the team will be so pleased to read your comments!
Have a lovely day, Iliana :)
Hassle free service
20 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi there, thank you very much for your review!
It's lovely to read you had a hassle-free service from us - the team are always on hand to make things easier for our customers.
Have a great day, Iliana :)
Risposta di Affinity for Business
Hi there, we're so glad you've been pleased with our service levels!
Thank you for rating us 5-stars, Iliana :)
Excellent help from Affinity with…
Excellent help from Affinity with resolving my direct debit query
19 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Penny, thank you for your review, we really appreciate it!
I'm glad the team were able to get everything resolved for you.
Thanks,
Iliana
Very prompt resolution from on my query…
Very prompt resolution from on my query from Katie, much appreciated!
19 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hello, thank you very much for rating us 5-stars.
I'm so glad Katie was able to help you with your query, she'll be so chuffed to read this review!
Have a lovely day, Iliana :)
So easy to do and a lot cheaper
17 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Daphne, thanks for rating us 5-stars.
I'm so glad you found the switching process so easy and cost effective - that's just what we like to hear!
Thank you for choosing us as your retailer. Have a lovely day, Iliana :)
Early days
Early days, as we have yet to switch sewerage to Affinity, where we are already an established customer
17 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Chris, thank you for posting this review - I hope we continue to impress you and gain that fifth star!
Have a great day, Iliana :)
The case was complicated
The case was complicated, but the customer service representative has handled it professionally and to the point.
Excellent service.
15 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi RAK, thank you for rating us 5-stars!
I'm so pleased to read your comments, glad the team could help out.
Have a great day, Iliana :)
Great customer service and quick…
Great customer service and quick resolution
14 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi Eva, thank you for posting this and rating us 5-stars. I'm so glad the team were able to help!
Have a lovely day, Iliana :)
Very quick and efficient
14 febbraio 2020
Non scritta su invito
Risposta di Affinity for Business
Hi there, thank you for rating us 5-stars. I hope we continue to impress you!
Have a great day, Iliana :)
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