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Valutata 1 stelle su 5

Absolutely pathetic experience dealing with Adventure Corp. Dispatch times were unacceptable, stock/supply was clearly not under control, and communication was next to useless. Once they had th... Leggi di più

Valutata 1 stelle su 5

What horrible customer service!!!! I ordered a Caterpillar hivis jacket via Adventureco on Big W marketplace and the product they sent was faulty. I raised a ticket and initially they were responsive,... Leggi di più

Valutata 5 stelle su 5

Your upfront guy Andy was a blessing to me after trying so hard for many hours to find the right barefoot running shoes. None so ethically produced. So inspired by your commitment to sustainabil... Leggi di più

Valutata 1 stelle su 5

I would give zero stars if it were possible. On March 1, I ordered Lightweight Men’s Driving Shoes in size 12. A package arrived on 4/5, with no invoice, and containing the wrong shoes / wrong size.... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. anche in
  3. Negozio di abbigliamento
  4. Negozio di accessori di moda
  5. Negozio di borse e valigie

Scritti dall'azienda

We care for our Planet and People, team up with the best people and brands with the mission to help preserve the world we live in. Our mission is to provide the best and most sustainable outdoor brands, while minimising the impact on the environment. The connection between sustainable manufacturing and the environment is an important one for us as we strive to inspire better adventures for tomorrow. We also know the importance of quality outdoor and adventure gear. We really do! That's why we stand behind all our products with a 100% satisfaction guarantee, with the best brands from around the world.


Informazioni di contatto

1,5

Pessimo

TrustScore 1.5 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,5

Tutte le recensioni

(59)

1 recensione negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Merino wool LS

Merino wool LS: wore in autumn in Tassie while mountain biking, without a backpack. Barely sweated, didn't get stinky, was warm early in the morning too. Cannot fault it. Customer service was without delay too.

20 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

Exceptional across the board

I couldn't be happier with the level of service and care provided by Andy and the team at Adventureco. From my first inquiry he was responsive, attentive, and took great care to understand my needs and explain my options in detail. Their generous returns policy and easy to use website was the icing on the cake.

I would happily shop here again and would gladly recommend Adventureco to my friends.

20 maggio 2021
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Risposta di Adventureco

Hi Jacob,

Thank you for the kind review. I appreciate your time and thank you for choosing Adventureco.

Thanks
Andy

Valutata 5 stelle su 5

Item quality is excellent but wrong one…

Excellent quality and service fast delivery and value for money. I recommend this store and the service of the staff was excellent. 5 out of 5

29 aprile 2021
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Risposta di Adventureco

Hi Tony,
I’m sorry I don’t appear to have any emails from you. I will email you to find out how to best help you.

Thanks
Andy

Valutata 5 stelle su 5

Great site navigation

Great site navigation, great follow up on shopping cart. Postage seems too expensive!

25 aprile 2021
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Risposta di Adventureco

Hi Susan,

Thank you very much for your feedback. We really try hard to make the experience as easy as possible and always reviewing the way we do things. I also appreciate your feedback regarding postage.
We had made the decision to have a flat rate postage to try and have transparency up front so there is no surprises when it comes to the checkout. We typically use Australia Post which for your particular order cost $8.05. Due to the different weight charges, if the item was over 500grams, the cost goes up to $11. So we have tried to provide a balanced postage charge. In saying that I really value your feedback and will consider how to make it better value.

Thank you
Andy

Valutata 4 stelle su 5

Quick and good service

Quick and good service, but the items were all sent separately which seems a little unsustainable. I liked that a couple of them were wrapped in compostable bags though.

9 aprile 2021
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Risposta di Adventureco

Hi Amanda,

Thanks very much for the kind review. We have multiple warehouse locations, so occasionally products get sent from different locations. I appreciate your feedback also as we are always looking to improve our impact.

Thanks
Andy

Valutata 1 stelle su 5

Some feedback

Pretty slow with postage...

Sorry mate, forgot you are in Melbourne where there seems to a lockdown or public holiday happening most of the time. I take back back what I said about slow postage.

8 marzo 2021
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Risposta di Adventureco

Hi John,
Thanks for your review. I appreciate you taking the time to post some feedback.
You placed you order on Saturday the 6th - as it was a public holiday in Victoria yesterday unfortunately no couriers or postal services were able to pickup from our Melbourne warehouse. While we make every effort to post parcels the next business day as all services are closed on weekends and public holidays, this made it a little hard. You will receive tracking today, being the Tuesday the 9th and should receive you delivery later this week.
Thanks
Andy


Edit. No problem John. We are doing our best in the circumstances to get deliveries to people as quickly as possible. Thanks for your understanding.

Valutata 5 stelle su 5

Your upfront guy Andy was a blessing to…

Your upfront guy Andy was a blessing to me after trying so hard for many hours to find the right barefoot running shoes. None so ethically produced.
So inspired by your commitment to sustainability rather than just adding to the pollution of this beautiful yet suffering planet. The Creation ordinance : to care for the planet and its peoples too. You are doing your best.
Looking forward to receiving and running in the shoes Andy helped me choose.
Thanks heaps Andy and Vivobarefoot
GBU!!
Anne

28 febbraio 2021
Valutata 5 stelle su 5

Haven't received any updates on my…

Edit: my order has arrived within one week, I didn't receive any shipping information but it was dispatched the day after I ordered. customer service has been very helpful and resolved the issue within minutes.

Haven't received any updates on my order after one week even though the product was in stock. After the payment confirmation I haven't received any updates regarding delivery, the company isn't following their own shipping policy as stated on there website. I also wasn't able to get the 10$ discount of the first order despite signing up to the newsletter.

Edit: customer service has now contacted me after I reached out to them and my order is being shipped

17 febbraio 2021
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Risposta di Adventureco

Hi Fabian,
Thank you for your feedback and taking the time to post a review. I also appreciate you taking my phone call so I could quickly resolve the issue. You had ordered on Friday 12th in the evening. Your order was dispatched on Monday the 15th (being the next business day). You contacted us on Wednesday 17th to ask for an update on your order. We absolutely should have sent you tracking details upon dispatch, so will review our system based on your feedback to ensure all orders are sent tracking details immediately - thank you. The last update I can see this has been processed at your local Australia Post centre and should be with you tomorrow which will mean this will the 4th day from the date you ordered (unfortunately couriers don’t work weekends)

Regards
Andy

Edit: I followed the tracking and saw these got delivered today - the 4th business day after you placed your order. Thank you

Valutata 4 stelle su 5

Vivobarefoot Shoes Resized – Thx Andy!

I was chasing Vivobarefoot shoes and determined my shoe/feet size according to directions, but made a note in my order to Adventureco that this seemed a bit off and made mention of other branded running shoe sizes I wear. Got a call from Andy at Adventureco to discuss and with his great working knowledge across shoes brands and the like he re-sized me up. They have arrived and are spot on! Thanx Andy!

15 febbraio 2021
Valutata 5 stelle su 5

Great quality product

Great quality product
Fast free local delivery without extra plastic packaging
Have been shopping here since shop opened and have always been happy with all purchases

12 febbraio 2021

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