Pacer Virtual Challenge Recensioni 

The shipping for medals is ridiculously slow… if you get them at all. The first medal shipped for one of my orders disappeared in the ether, contacted them to ask for a new one to be sent. Had to have several emails exchanged before they would agree to send another out. The first one shipped from China, the second from California. The second arrived with no issues.

I have ordered several medals from pacer now and it seems that if medals are shipped from China, it’s hit or miss whether you’re actually going to get it, and if it ships from California you likely will. You never know where it’s going to ship from until it actually ships, so you can’t decide ahead of time to take a pass on ordering if it’s going to ship from China.

Also: if it ships from China and you actually GET the medal - be prepared to wait forever for it. For the last 2 challenges I ordered medals for, I’ve selected the “ship immediately” option rather than wait until the challenge is complete- because I now know the feeling of bitter disappointment when I complete a challenge and the medal FINALLY gets to me a month later, after much back and forth with Pacer to get another one sent.

For the first medal I chose “ship immediately” for, it arrived only a few days after I completed the challenge. I recently ordered another medal for a challenge on 8/14 and chose the “ship immediately” option, and tracking has STILL not updated as of 8/21, even though I was given a tracking number from Pacer (when I’ve checked the tracking for the last 3 days it continues to say “order processed by shipper” with no new updates).

Stupid me for ordering from Pacer again, it looks like it’s going to take forever for my current medal to arrive as well, if it arrives at all. I’m reluctant to even START my current challenge without the medal in hand now, as I don’t want to be bitterly disappointed again about having finished a challenge with again nothing to show for it (even though I paid for it).

I think this latest Pacer challenge will be my last. If I have to deal with random places where the medals ship from and the subsequent issues when that happens to be from China - it’s just not worth the heartache and frustration.

EDIT: since I wrote this original review, Pacer has gotten MUCH better with shipping! Mind you medals still usually take a while to arrive since most of them come from China (so one star off for that), but the ship times are fairly consistent now. Also, I now always choose “no waiting” for ship speed, and simply wait until I have the medal in-hand before I start a challenge (no peeking though, I wait until the challenge is complete before I let myself open it!). This works really well as long as I always have a challenge in the works and one in the wings, as it were. I actually LOVE that Pacer offers this option, because as soon as my challenge is complete, BAM! I can open my medal immediately! Awesome.

Overall, I do enjoy the challenges, the medals are gorgeous, and it’s STILL super motivating to keep me moving.

Bravo with the improvements to shipping, and thanks!

Hi! I was a bit discouraged by these reviews, but I went ahead and bought one anyway. It went really smooth. Got my medal after approximately 10 days (ordered it'before finishing challenge, since challenge was just 21 km'). I live in Denmark and it was delivered from China. This company seems legit and those medals are really high quality.

Det er gået uden problemer. Tilmeldte mig, og valgte den hvor jeg ikke SKAL have dem udført før jeg kan få medaljerne, og 2 uger efter fik jeg mine medaljer og de er så flotte 😁 Også dejligt at jeg kunne følge min pakke over en app

Promised a refund but after more than two weeks it is still outstanding. Written twice with no response. Very disappointed.

Update : Customer services contacted me and all has been satisfactory resolved.

Edit: 3+ years later pacer has reached out to me asking for me to edit my review of the company because they have since changed, they offered me stuff in exchange for me to edit my review and send me missing medals. I told them no and I received the medals after some hassle, they sent codes for challenges I had already done and got the medals for anyway.I once again informed them I wanted nothing from them and I was not going to change my bad review, I contacted trustpilot as I feel pacer is going to try and get reviews that are as old as mine deleted if the person does not agree to editing their review to something positive. Pacer is not a company that I would be willing to give another chance to now at this point as it's been so long to finally reach out coupled with the fact it's against trustpilots t and cs for a company to reach out an offer stuff in turn for a better review or deletion of review!

When i first bought a virtual adventure as they called it i was excited. I ended up buying another one as i like working on more then one challage at a time and it unfortunately kept recording my distance for both adventures. Then my distance was wiped from my first one and when trying to fix it, it would not work then when it did it added way more distance then what i actually did (even tho i have now got the distance the one adventure required).

They seem to have fixed the issue with the distance being added to all of them instead of only the one you entered it for. I have given 3 stars as are having issues sending out my medal(s) once i get my medal(s). I will update my rating.

Update March 10th 2020: i decided to give them chance and have a total of 5 challanges with pacer. I still dont have any of my medals only 2 have shipped one still has no tracking info an the other is in my country but pacer entered my postcode wrong and more then likely the rest of my address.

I contacted them about this and they told me to contact the delivery company to fix it. Seriously almost all delivery companies require the sender to fix this kind of issue. They said if i cant fix it they will resend it via normal post. I have already waited roughly a month (counting monday through friday) and they expect me to wait another month because they screwed up.

Do not buy with pacer at this point their customer service is basically useless as it can only give excuses and expects you to right their wrongs when it comes to delivery issues they have caused.