Advanced Whitening Recensioni 

122
TrustScore 2 su 5

1,9

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I paid 62 £. I have still not received my parcel. they never answered email. No phone number, zero communication. Just avoid them! Big Scam. I will dispute the transaction with my bank .

Valutata 1 stelle su 5

cant even give a 0 otherwise would, as many others purchased, november still nothing, keep saying item shipped and track shipment,,, but guess what .. no shipping / tracking ref, checked spam emails e... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Avoid at all cost !!!!!!!! Order placed on 5th of September, never arrived ( its end of October now !!! ) Despite reaching out to customers service several times , no reply from them, no refund... Leggi di più

Valutata 5 stelle su 5

I ordered these on a recommendation from a friend (I used to buy them in the USA, not online) My friend did say the package usually takes a couple of weeks. Mine arrived just after one week, so I w... Leggi di più

Dettagli dell'azienda

  1. Servizio di sbiancamento dei denti

Scritti dall'azienda

We sell genuine Crest 3D Whitestrips across Europe


Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

122 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,9

Tutte le recensioni

(122)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

These do work

I ordered these on a recommendation from a friend (I used to buy them in the USA, not online)
My friend did say the package usually takes a couple of weeks. Mine arrived just after one week, so I was pleasantly surprised.

These do work. Read the instructions, remember not to put straight onto freshly brushed teeth. Minimal sensitivity using these also, which is a plus.

1 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

If I could give this ZERO stars I…

If I could give this ZERO stars I would.
Don’t know where to start to be honest.
Communication has been terrible.
When I placed the order I gave them my new address for DELIVERY, my BILLING address is different but I clearly stated. I then receive the shipping details and they have sent to my BILLING address. After NUMEROUS emails of me telling them they have this wrong they replied saying I needed to RE-ORDER pay again etc and sent me the payment link! ‘‘Em hello you got this wrong not me!
It was a real struggle to get the parcel as I no longer live at that address.
I receive the parcel open it to find only 5 whitening strips! Re-read my order details and it is VERY misleading. 10 strips 5 pouches. Which is what I have received but there are 2 strips per pouch, one for top teeth and one for bottom teeth. I paid £29.95 and the shipping totaling to £30.96. So basically £6 per pouch / session to whiten your teeth! Honestly unbelievable!! You can get a months supply for £30!! Please please PLEASE AVOID this company they are honestly HORRENDOUS and complete SCAMMERS!

27 giugno 2023
Non scritta su invito
Logo di Advanced Whitening

Risposta di Advanced Whitening

Hi Gemma, we are not scammers, we deliver strips to thousands of people. We don't often get complaints about the size, we clearly say 5 pouches on the site. The address that is entered is what we deliver to. We apologise if you've had a bad experience.

Valutata 1 stelle su 5

Shockingly really bad service

Shockingly really bad service. Ordered strips a couple of months ago and never received the them. So unprofessional in their replies to my emails too. Replying with a "Hey there". Took absolutely no notice of what I was telling him. They said it was delivered on a certain date/time. I have a ring doorbell and it was never delivered. I contacted my bank and they are looking into the company and have said they have evidence to dispute the payment they took from me.

Avoid this company at all costs!! Disgrace

26 giugno 2023
Non scritta su invito
Logo di Advanced Whitening

Risposta di Advanced Whitening

Hi Gill, sorry to hear this. We are happy to provide evidence. If there's photo proof of delivery to your address we cannot do much. We don't change the delivery addresses that pass onto the courier Evri. I'll check what the team can do

Valutata 1 stelle su 5

Item never arrived

Item never arrived. Have been waiting for 3 weeks. Have emailed 4 times and each time have to repeat the same message. It's clear they don't even read the emails properly.
Avoid this company!

25 giugno 2023
Non scritta su invito
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Risposta di Advanced Whitening

Hi Raj, I've informed the team and they will check where the order is or raise a case for you

Valutata 1 stelle su 5

Never arrived no package

Placed an order weeks ago and have still not received my package emailed multiple times to see where it was as the tracking on the website doesn’t even work. So disappointed

25 giugno 2023
Non scritta su invito
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Risposta di Advanced Whitening

Hi Hannah, please email info@advanced-whitening.com and our team will check where the order is or raise a case for you

Valutata 1 stelle su 5

Ordered online and did not arrive

Ordered online and did not arrive

Updated - Emailed client services numerous times with no response

24 giugno 2023
Non scritta su invito
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Risposta di Advanced Whitening

Hey Lee, please email us again with subject "trust pilot review follow up", will look in this matter and solve the issue.

Valutata 1 stelle su 5

Item never arrived …

I cannot comment on the product as the item never arrived - courier stated the item was posted through a letterbox in a workplace that has no actual letterbox.

However, Advanced Whitening are refusing to give me a refund on this presumably because they can't be bothered claiming from their couriers, despite the couriers photographing a closed shutter with no letterbox as "proof" of delivery.

21 giugno 2023
Non scritta su invito
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Risposta di Advanced Whitening

Hey really sorry to hear this. If there's photographic proof of delivery from the courier to the address given we cannot do much. It may be worth following up with the courier Evri to check exactly where they posted it as we don't change the addresses.

Valutata 1 stelle su 5

Avoid. Never received order

Avoid.
I ordered a package of whitening strips but never received the package. Very poor customer service when I contacted them, with the team telling me to ‘double check’ I had not received the order. Then they were unwilling to process a refund or send a replacement without further payment.

12 giugno 2023
Non scritta su invito
Logo di Advanced Whitening

Risposta di Advanced Whitening

Hi Nick, sorry to hear this. If there's photographic proof of delivery to the address given we cannot do much. We can contact the courier to see what they can do.

Valutata 5 stelle su 5

Fab product

I’ve already noticed a difference after using the strips for 5 days. Little sensitive for the first couple of days but all good now.
Arrived within a week with no issues 👍
Would definitely recommend.

17 giugno 2023
Non scritta su invito
Valutata 3 stelle su 5

The product it self is great and the…

The product it self is great and the results likewise. Customer service is also satisfactory, can’t fault it. However the state in which the package arrives leaves a lot to be desired. The first time I just thought it was a one off, but then my second order was in worse shape. As if thrown around and stood on even, the packaging completely comprised and flattened. This might be down to the courier I know, but it’s a part of the service you’re paying for and it’s not really good enough when you’re paying that amount of money.

14 giugno 2023
Non scritta su invito

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