The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I orders a small double bed for my guest room and it is perfect. Great quality finish and it looks so luxurious in the room. I would highly recommend this company and when the time comes, I’d hap... Leggi di più
L'azienda ha risposto
Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Leggi di più
L'azienda ha risposto
Absolutely dreadful company. Turned up 2 days late due to a ‘van breaking down’- looking at reviews this has happened before to other customers. Finally arrived today but the bottom half doesn’t match... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We Are A Leading Brand Specialising In Hand Crafted Bespoke Beds And Mattresses Serving The Whole Of The UK. At Adeline Waterson, We Believe In Transforming Everyday Into Extraordinary Experiences. With Over 15 Years Of Experience, We Have Perfected The Art Of Bed-Making, Crafting Thousands Of Bespoke Beds That Combine Luxury, Comfort, And Durability. Our Extensive Expertise Allows Us To Understand And Meet The Needs Of All Our Customers, Ensuring Each Bed Provides The Ultimate Sleeping Experience. At Adeline Waterson, We Believe In Giving Back. For Every £100 You Spend With Us, We Donate £1 To Local Charities And Charities Across The UK Supporting Underprivileged Families And Environmental Initiatives. This Commitment To Charity Is Central To Our Mission Of Providing High-Quality, Eco-Friendly Products While Making A Positive Community Impact. By Choosing Adeline Waterson, You're Not Only Enhancing Your Home But Also Making A Difference By Helping Those In Need. Our Mission Is To Redefine Comfort By Offering Innovative, Sustainable, And Customisable Products That Meet The Unique Needs Of Each Of Our Customers. We Are Committed To Excellence In Every Aspect Of Our Business, From The Materials We Use Down To Our Excellent Customer Service. If You're Unsure On What You Need, Or What May Be Right For Your Space, Get In Touch With One Of Our Experienced Sales Team Who Are Always Happy To Help. With Over 15 Years Of Industry Experience We are Confident We Can Help whatever The Challenge! We Look Forward To Hearing From You Soon. - Adeline Waterson
Informazioni di contatto
Regno Unito
- adelinewaterson.co.uk
4,3
Eccellente
189 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 79% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Highly recommend
Ordered the bed Sunday night, delivery Thursday morning. Bed, delivery and price absolutely spot on. Highly recommend this company.
7 dicembre 2025
Non scritta su invito
Risposta di Adeline Waterson
Thank you for your kind review.
We’re delighted to hear your bed arrived so quickly and that you’re pleased with the quality, delivery, and price. It’s great to know everything met your expectations.
We really appreciate your recommendation and hope you continue to enjoy your new bed. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Bed is made beautifully you can see the…
Bed is made beautifully you can see the luxury in the bed I’m more than happy with it
14 dicembre 2025
Non scritta su invito
Risposta di Adeline Waterson
Thank you for your lovely review.
We’re delighted to hear you’re so pleased with your new bed and that you can see the quality and craftsmanship in it. It’s great to know it has met your expectations.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Sarah Ford
Customer Services Team
Adeline Waterson
Highly recommend
Ordered a new divan bed on Sunday night, delivered the following Thursday. Received a message of time of delivery for the next day and arrived at the agreed time. Delivery drivers spot on. Bed well packaged and really good quality. Didn't pay for the bed assembly as it's a doodle to put together. Would highly recommend.
11 dicembre 2025
Non scritta su invito
Risposta di Adeline Waterson
Thank you for your kind review.
We’re delighted to hear your divan bed was delivered quickly and that the communication and delivery service were both spot on. It’s great to know the bed arrived well packaged and that you’re pleased with the quality.
We really appreciate your recommendation and are glad the assembly was straightforward for you. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Sarah Ford
Customer Services Team
Adeline Waterson
It's a 10 from Len
Easy to use their website different options for payment. Great price good quality highly recommend this company
12 novembre 2025
Risposta di Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you found our website easy to use and that you appreciated the payment options available. It’s great to know you’re happy with the price and quality of your purchase.
We really appreciate your recommendation and hope you continue to enjoy your order. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Sarah Ford
Customer Services Team
Adeline Waterson
Comfy
It is very comfy, just not as firm as I was expecting. Also, delivered to the wrong address.
9 novembre 2025
Risposta di Adeline Waterson
Thank you for your review.
We’re sorry to hear the mattress is softer than expected and that there was an issue with the delivery address. We appreciate your feedback and will pass this on to the team.
If you need anything further, please get in touch.
Sarah Ford
Customer Services Team
Adeline Waterson
Amazing company
Amazing company, great customer service, top tier products would recommebd
2 novembre 2025
Non scritta su invito
Risposta di Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with our customer service and the quality of your purchase. It’s great to know you would recommend us.
We really appreciate your feedback and support.
Sarah Ford
Customer Services Team
Adeline Waterson
Risposta di Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with the service, product, and communication throughout your order. It’s great to know everything met your expectations.
We really appreciate your feedback.
Risposta di Adeline Waterson
We’re pleased to hear you’re happy with the product and that delivery was prompt. It’s great to know everything went smoothly.
We really appreciate your feedback.
excellent service and love my new bed
24 ottobre 2025
Non scritta su invito
Risposta di Adeline Waterson
We’re delighted to hear you’re happy with your new bed and that you received excellent service throughout your order.
Thank you for taking the time to leave your review, we really appreciate it.
Sarah Ford
Customer Services Team
Adeline Waterson
I recently purchased a bed and mattress…
I recently purchased a bed and mattress from Adeline Waterson, and I couldn’t be happier with my experience! The quality of both the bed frame and the mattress exceeded my expectations. The bed is sturdy, stylish, and perfectly complements my space. The mattress is incredibly comfortable — I’ve been sleeping better than ever!
18 ottobre 2025
Non scritta su invito
Risposta di Adeline Waterson
We’re delighted to hear how happy you are with your new bed and mattress, and that both the quality and comfort have exceeded your expectations.
It’s great to know you’re sleeping better and that the bed fits perfectly in your space — that’s exactly what we aim for.
We really appreciate you taking the time to share your experience.
Sarah Ford
Customer Services Team
Adeline Waterson
Excellent Service!
From start to finish, my experience with Adeline Waters was outstanding! The team was incredibly helpful, professional, and went above and beyond to make sure everything was perfect. Delivery was prompt and handled with great care. The bed looks stunning beautifully made, sturdy, and elegant in every detail.
The mattress is pure comfort! It’s supportive, soft in all the right places, and has completely transformed my sleep. I’ve never slept this well every night feels like a luxury hotel experience.
I can’t recommend Adeline Waters highly enough excellent quality, exceptional service, and fantastic value for money. If you’re looking for a beautiful bed and a truly comfortable mattress, this is the company to go with!
16 ottobre 2025
Non scritta su invito
Risposta di Adeline Waterson
We’re delighted to hear your experience with Adeline Waterson has been outstanding from start to finish.
It’s wonderful to know you’re so pleased with the quality of your bed, the comfort of your mattress, and the care taken throughout the delivery process. We’re especially pleased to hear it’s made such a positive difference to your sleep.
Thank you for your kind recommendation and for taking the time to share such detailed feedback.
Sarah Ford
Customer Services Team
Adeline Waterson
Absolutely great people to do business…
Absolutely great people to do business with
8 ottobre 2025
Non scritta su invito
Risposta di Adeline Waterson
We’re really pleased to hear you had such a positive experience with us and found us great to deal with.
Thank you for taking the time to leave your review, it’s very much appreciated.
Outstanding Service
Delivery on time and great customer service along with top notch quality beds. I would definitely highly recommend to all! 👌
The company went above and beyond to meet my needs and left me really satisfied.
25 ottobre 2025
Non scritta su invito
Risposta di Adeline Waterson
We’re delighted to hear you’re so happy with the delivery, customer service, and the quality of your bed.
It’s great to know the team were able to go above and beyond to meet your needs and leave you satisfied with your experience.
Thank you for your recommendation and for taking the time to share your feedback.
That they speak English
The delivery team arrived with notice, though it took them five minutes to understand simple directions — a language barrier made communication difficult, and we did our best to be patient.
Despite the fact I’d prepaid £50 for assembly, they asked if I wanted it assembled. Not exactly reassuring.
But the real issue came after they left. We found shards of glass scattered across the floor and windowsill — in a room my child frequently uses. After searching, we discovered the broken remains of a glass lamp hidden inside my clothes rail. No apology, no explanation.
That lamp was a sentimental gift from my foster mum. The fact that they broke it and concealed it is not just dishonest — it’s deeply upsetting.
The whole experience was reckless, dishonest, and completely lacking in accountability.
That said… the bed is stunning. Genuinely beautiful. It’s just a shame it was delivered in the was because as much as I love the product, the experience has unfortunately put me off ever using this company again.
22 ottobre 2025
Risposta di Adeline Waterson
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.
We are very concerned to read your comments regarding the delivery, communication issues, and especially your report of broken glass being left in the room. This is not acceptable and falls far below the standards we expect from any delivery service working on our behalf.
We also apologise for the confusion around the assembly service you had prepaid for, as well as the lack of clarity and reassurance at the time of delivery. This will be investigated urgently with our delivery partners.
While we are pleased to hear you are happy with the bed itself, we are very sorry that the delivery experience has overshadowed this. Your comments have been escalated and will be taken extremely seriously.
If you are willing, please contact our customer service team with your order details so we can look into this in full and ensure it is properly addressed.
Super matress
Super matress, good customer service keeping us informed of delivery arrangements, but 5.45am to early for delivery. 7am onwards would have been more suitable.
17 ottobre 2025
Risposta di Adeline Waterson
We’re really pleased to hear you’re happy with the mattress and that you found our customer service helpful in keeping you updated on delivery arrangements.
We’re sorry the early delivery time was not convenient for you, and we appreciate your feedback on this, it’s been noted and will be shared with the relevant team for consideration.
Thank you for taking the time to leave your review.
you delivered my new mattress and…
you delivered my new mattress and collected my old mattress for recycling when said good service very happy thank you adeline waterson
14 ottobre 2025
Risposta di Adeline Waterson
We’re delighted to hear you’re very happy with the service and that both the delivery of your new mattress and the collection of your old one went smoothly.
Thank you for taking the time to leave your review, it’s greatly appreciated.
Very polite
14 ottobre 2025
Risposta di Adeline Waterson
We’re pleased to hear you found our team very polite and had a positive experience.
Thank you for taking the time to leave your feedback.
The delivery drivers were awful!
The delivery drivers were awful!! We paid an extra £29.99 to have the old mattress removed which they refused to take then just dumped the new mattress in the hallway next to the old one. I rang them to ask if they would please take the new mattress upstairs for my mum who is over 60 & suffers with a bad back & to ask why they didn’t take the old mattress we’d paid to be taken & they where nothing but rude..
The people at the shop though were lovely very apologetic & refunded me £44.99
8 ottobre 2025
Risposta di Adeline Waterson
We’re very sorry to hear about your experience with the delivery service, particularly the refusal to remove the old mattress and the handling of the new delivery. We completely understand how frustrating and disappointing this must have been.
We are also sorry to hear about the attitude you encountered when trying to resolve the issue. This is not the standard of service we expect from any of our delivery partners, and your comments will be taken very seriously and investigated.
We’re pleased to hear our in-store team were able to assist you, offer an apology, and issue a refund, but we fully appreciate this does not undo the inconvenience caused on the day.
Thank you for bringing this to our attention.
Very happy customer
Very happy customer. Ordered 2 double ottoman beds and they were delivered within a couple of days. No issue with delivery time. Beds are of high quality. Delivery driver Romi was on his own delivering and assembling both beds in a 3 storey house, hard work for 1 man but he was prompt and very polite while doing so. Thanks Romi 👍
7 ottobre 2025
Non scritta su invito
Risposta di Adeline Waterson
We’re delighted to hear you’re a very happy customer and that both ottoman beds were delivered quickly and to a high standard.
It’s great to know you’re pleased with the quality of the beds and that everything went smoothly with the delivery and assembly. We will certainly pass your kind comments on to Romi, he will be very pleased to hear your feedback.
Thank you for taking the time to share your experience.
Excellent customer service
A few little bumps with delivery but they sorted it very quickly and professionally. Very happy with bed, great price and good customer service to sort out a minor issue
7 ottobre 2025
Non scritta su invito
Risposta di Adeline Waterson
We’re pleased to hear that you’re very happy with your bed and found it to be great value.
We’re also glad the delivery issue was resolved quickly and professionally by our team, and we really appreciate your understanding.
Thank you for taking the time to share your feedback.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.