You processed my order, took payment and 2 days later you cancelled it due to Not being able to deliver to my address! (A problem we have frequently with some suppliers.) Very disappointed as your... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Leggi di più
L'azienda ha risposto
We're very happy with our product, delivery arrangements and efficiency and helpfulness of man who delivered. (We did find the website did not allow us to buy the stain protection we wanted - forget... Leggi di più
Hawa the delivery driver was on his own Friday 10th April. Hawa called 40 mins before delivery, He was very polite and friendly. He assembled the ottoman divan bed & large headboard and was done... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We Are A Leading Brand Specialising In Hand Crafted Bespoke Beds And Mattresses Serving The Whole Of The UK. At Adeline Waterson, We Believe In Transforming Everyday Into Extraordinary Experiences. With Over 15 Years Of Experience, We Have Perfected The Art Of Bed-Making, Crafting Thousands Of Bespoke Beds That Combine Luxury, Comfort, And Durability. Our Extensive Expertise Allows Us To Understand And Meet The Needs Of All Our Customers, Ensuring Each Bed Provides The Ultimate Sleeping Experience. At Adeline Waterson, We Believe In Giving Back. For Every £100 You Spend With Us, We Donate £1 To Local Charities And Charities Across The UK Supporting Underprivileged Families And Environmental Initiatives. This Commitment To Charity Is Central To Our Mission Of Providing High-Quality, Eco-Friendly Products While Making A Positive Community Impact. By Choosing Adeline Waterson, You're Not Only Enhancing Your Home But Also Making A Difference By Helping Those In Need. Our Mission Is To Redefine Comfort By Offering Innovative, Sustainable, And Customisable Products That Meet The Unique Needs Of Each Of Our Customers. We Are Committed To Excellence In Every Aspect Of Our Business, From The Materials We Use Down To Our Excellent Customer Service. If You're Unsure On What You Need, Or What May Be Right For Your Space, Get In Touch With One Of Our Experienced Sales Team Who Are Always Happy To Help. With Over 15 Years Of Industry Experience We are Confident We Can Help whatever The Challenge! We Look Forward To Hearing From You Soon. - Adeline Waterson
Informazioni di contatto
Regno Unito
- adelinewaterson.co.uk
4,2
Molto buono
179 recensioni
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Driver was rude. …
Driver was rude and wouldn't take mattress upstairs to bedroom. We are in our 80's and had to pay a neighbour to take mattress to bedroom. We paid to have our original mattress taken away, they did that then just drove off without moving the new mattress. We contacted the company who apologised and offered us. a refund on mattress removal and small compensation for our trouble.
3 giugno 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you for taking the time to leave a review.
We are very sorry to hear about your delivery experience. This is not the level of service we expect our customers to receive, and we completely understand your frustration, particularly given that you had paid for your old mattress to be removed and were relying on assistance with the new mattress.
We sincerely apologise for the driver's conduct and for the inconvenience caused. We appreciate that having to arrange and pay for a neighbour to move the mattress upstairs was far from ideal.
As discussed, we have refunded the mattress removal charge and provided compensation as a gesture of goodwill. We have also shared your feedback with the delivery team to help ensure similar issues do not occur in the future.
Thank you for bringing this matter to our attention, and we hope that despite the delivery issues, you are pleased with your new mattress.
Kind regards,
Sarah Harper
The Adeline Waterson Team
Very easy to order kept I touch of…
Very easy to order kept I touch of delivery so happy
5 giugno 2026
Risposta di Adeline Waterson
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the ordering process easy and that you were kept informed throughout the delivery process. Providing clear communication and a smooth customer experience is something we strive for, so it's great to know we met your expectations.
We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
Sarah Harper
The Adeline Waterson Team
Risposta di Adeline Waterson
Thank you for taking the time to leave us such a wonderful review.
We are delighted to hear that you had a positive experience with our company. Providing excellent service and support to our customers is always our priority, so it's great to know that we met your expectations.
We truly appreciate your kind words and your support. We look forward to assisting you again in the future.
Kind regards,
Sarah Foster
The Customer Service Team
Great bed and very good customer…
Great bed and very good customer service. Thanks
29 maggio 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you for taking the time to leave us a review.
We're so pleased to hear that you're happy with your bed and the service you received from our team. We work hard to provide both quality products and excellent customer care, so it's wonderful to know that this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing us. We wish you many comfortable nights ahead and look forward to assisting you again in the future.
Best wishes,
Sarah Foster
Adeline Waterson Customer support Team
From order to delivery 10 days…
From order to delivery 10 days Including a bank Holiday.
I ordered a winged headboard and it's absolutely beautiful.
Delivery chaps were lovely and took care in my home.
30 maggio 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you for your fantastic review.
We're delighted to hear that you received your order so quickly, especially over a bank holiday period, and that you're pleased with your new winged headboard. It's wonderful to know that it has met your expectations.
We're also pleased to hear that our delivery team made a positive impression and took great care while in your home. We'll be sure to pass on your kind comments to them.
Thank you for choosing us, and we hope you enjoy your beautiful new bed for many years to come.
Kind regards,
Sarah Foster
Adeline Waterson Customer Support team
Affordable
The bed is really nice but the mattress was a bit cheap. They didn't answer the phone much but occasionally you could get through.
they didn't remove packaging
But I'll give 5 stars anyway because they're really friendly. They came back to make a repair on the bed frame which was most appreciated.
30 maggio 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you for taking the time to leave us a review and for awarding us 5 stars.
We're pleased to hear that you're happy with your bed and that you found our team friendly and helpful. We also appreciate your feedback regarding the mattress, telephone availability, and packaging removal, as this helps us identify areas where we can improve.
Most importantly, we're glad that we were able to resolve the issue with the bed frame and that our team could return to carry out the repair to your satisfaction. Providing good after-sales support is very important to us, and we're delighted that we were able to put things right for you.
Thank you again for your kind comments and support. We hope you enjoy your bed for many years to come.
Kind regards,
Sarah
Adeline Waterson Customer Support Team
Absolute chaos
Absolute chaos, I haven’t been able to get hold of anyone at the company and keep getting what’s app messages from random numbers and can’t track my purchase on the app.
I have no idea where my bed is and when it will be delivered!
30 maggio 2026
Have not received anything yet.
27 maggio 2026
Non scritta su invito
Very amiable to your needs
Very amiable to your needs. Very flexible with deliveries and product. All round great service with a great company. Their choices of fabrics are good quality and lots of variety. Their prices are very reasonable for the quality. My headboard is beautiful, very pleased
1 maggio 2026
Risposta di Adeline Waterson
Thank you for your lovely review.
We’re really pleased to hear that you found our team helpful and flexible with your delivery and product options. It’s great to know you’re happy with the quality and variety of our fabrics, as well as the value we aim to provide.
We’re especially glad you’re so pleased with your new headboard and that it has made a positive difference in your home.
Thank you again for your kind words and support, we truly appreciate it.
Kind regards,
Adeline Waterson Customer Support Team
Good news Ordered on a Tuesday & delivered by…
Ordered on a Tuesday & delivered by Friday, Great experience. Along with good communication
15 maggio 2026
Risposta di Adeline Waterson
Thank you for your wonderful review.
We’re delighted to hear you had a great experience with us and that you were happy with the delivery time and communication throughout your order.
We truly appreciate your support and hope you enjoy your new bed.
Kind regards,
Sarah Harper
Adeline Waterson Team
Lovely reply from this company to a…
Lovely reply from this company to a problem I had with their mattress, definitely a company to be trusted
13 maggio 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you so much for your lovely review, Carole.
We’re really pleased we were able to help resolve the issue with your mattress and truly appreciate your kind words and trust in our company.
Your feedback means a lot to us, and we hope you continue to enjoy your purchase.
Kind regards,
Sarah Harper
Adeline Waterson Team
Great service!
The customer service and delivery team were amazing, going above an beyond when I had an immediate need for fast delivery. I'm really grateful. The mattress is great, I wouldn't hesitate to purchase from again. Thankyou :)
12 maggio 2026
Risposta di Adeline Waterson
Thank you so much for your wonderful review!
We’re delighted to hear that our customer service and delivery team were able to help when you needed a fast delivery. Going above and beyond for our customers is always our goal, so your kind words truly mean a lot to us.
It’s also fantastic to hear that you’re happy with your mattress, and we really appreciate your recommendation and support.
Thank you again for choosing us, and we hope you enjoy many comfortable nights ahead!
Kind regards,
Chloe Ford
The Adeline Waterson Team
Had a call from Benny giving me a time…
Had a call from Benny giving me a time slot - arrived on time - very nice couple of guys who delivered the bed. Happy, smiley faces and respectful of my property. Bed looks wonderful too, not up yet as waiting for hubby to get home from work but looks nice colour and style.
12 maggio 2026
Risposta di Adeline Waterson
Thank you so much for your lovely review!
We’re delighted to hear that Benny kept you updated and that our delivery team arrived on time and made such a positive impression. We always aim to provide a friendly and respectful service, so your kind comments mean a lot to us.
We’re also so pleased that you’re happy with the look and style of your new bed already, and we hope you and your husband love it once it’s all set up.
Thank you again for taking the time to share your experience!
Kind regards,
Chloe Ford
The Adeline Waterson Team
Ordered a bed and mattress from these…
Ordered a bed and mattress from these guys the delivery was fast the driver was very polite and overall I’m really happy with my new bed and the mattress was spot on I would highly recommend these guys
29 aprile 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with your new bed and mattress, and that the delivery experience was a positive one. We’ll be sure to pass your kind comments on to the driver as well.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.
Wishing you many comfortable and restful nights ahead!
Kind regards,
Chloe Ford
The Adeline Waterson Team
My bed arrived safely ,I was so pleased…
My bed arrived safely ,I was so pleased ,it looks fantastic ,beautiful soft velvet fabric ,easy to put together..my friend want to order the same one .
17 aprile 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you so much for your lovely review!
We’re delighted to hear that your bed arrived safely and that you’re so pleased with it. It’s great to know you found it easy to assemble and that you’re enjoying the look and feel of the velvet fabric.
We really appreciate you recommending us to your friend as well, that means a lot to us!
If your friend need any help with ordering or have any questions, please don’t hesitate to get in touch.
Kind regards,
Chloe Ford
Adeline Waterson
Very good experience loved there…
Very good experience loved there service the driver was very respectful
27 aprile 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you for your kind feedback! We’re really pleased to hear you had a very good experience with us and that our driver was respectful and provided great service.
We truly appreciate you taking the time to share your review and hope to serve you again in the future.
Kind regards,
Chloe Ford
Customer Service Team
Very good company good service an…
Very good company good service an delivery service too
27 aprile 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you very much for taking the time to leave such a positive review.
We’re really pleased to hear that you found us to be a very good company and that you were happy with both our service and delivery. Providing a smooth and reliable experience from order through to delivery is very important to us, so it’s great to know we met your expectations.
Your feedback means a lot to our team, and we truly appreciate your support. We hope to be able to assist you again in the future.
Kind Regards,
Chloe Ford
Customer Service Team
Amazing service quick and efficient…
Amazing service quick and efficient delivery. Young man was very helpful and well spoken
29 aprile 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear that you were pleased with the quick and efficient delivery, and it’s especially great to know that our delivery team member made such a positive impression. We’ll be sure to pass on your kind comments to him, he’ll really appreciate it.
Providing helpful, professional service is something we take great pride in, so your feedback means a lot to us.
Thank you again for your support, and we hope to serve you again in the future.
Kind regards,
Chloe Ford
Customer Service Team
Really impressed with the quality of…
Really impressed with the quality of the headboard for the price. Seamless delivery experience.
25 febbraio 2026
Risposta di Adeline Waterson
Thank you for your great review!
We’re really pleased to hear that you were impressed with the quality of the headboard, especially for the price, and that your delivery experience was seamless. That’s exactly the kind of experience we aim to provide.
We truly appreciate you taking the time to share your feedback and hope to serve you again in the future.
Kind regards,
Chloe Ford
Customer Service Team
Great mattress
The mattress is fine and the price was okay too. The delivery process was a little painful as the website doesn't tell you when you order that there are only 2 days per week that they can deliver. This is an edited review because the Customer Service team reached out and we came to a fair resolution. I am happy with my mattress and I received good value for money.
18 aprile 2026
Non scritta su invito
Risposta di Adeline Waterson
Thank you for taking the time to share your detailed feedback.
We’re pleased to hear that you are happy with the mattress itself and felt the price was reasonable, however we are very sorry to learn about your experience with the delivery process and the lack of follow-up communication.
We sincerely apologise for the inconvenience caused by the limited delivery days, the delays in arranging your booking, and the need for you to chase this multiple times. This is not the level of service we aim to provide. We’re also very concerned to hear about the delivery experience itself, including the early arrival, the handling of items, and the overall professionalism shown, this is certainly not acceptable and will be addressed internally.
Please could you contact our office on 01924 806426 so we can investigate this further and work towards a suitable resolution.
We appreciate you bringing this to our attention and hope we can restore your confidence in our service.
Kind regards,
Chloe Ford
Customer Service Team
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