SolAire Heating Recensioni 

73
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Excellent service ,and delivery and well made heaters,although fortunately my son is good at DIY as the latest heater we purchased ,the plastic earth prong had snapped off on the plug so had to renew... Leggi di più

Valutata 5 stelle su 5

Doing 2 developments and used this company. Their customer service is outstanding. They answer calls promptly and go above and beyond to sort any issues. I wish every company had customer service... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The company was very helpful when I called for information before placing an order. I then ordered the exo ceramic core radiators online. Ordering was straightvorward and they arrived promptly within... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Even if I had a problem with the items delivered they were very nice and resolve the issue very quickly, the customer service is very good.


Dettagli dell'azienda

  1. Servizi di riscaldamento e boiler
  2. anche in
  3. Negozio di radiatori

Scritti dall'azienda

Adax Solaire is the UK’s authorised distributor of ADAX electric heaters, trading from North Yorkshire since 2009. Focused on providing great customer service and aftercare. As well as the best quality WiFi-enabled panel heaters, infrared panels, electric heated towel rails, bathroom heaters, and outdoor patio heaters with fast and cost-effective shipping. With over 25,000 customers and UK stock held for fast dispatch, expert advice is available by phone on 01325 717 899.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

73 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(73)

50 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

Is there anything on stock?

According to the adax-solare website the radiator was on stock. After ordering, paying and receiving the order confirmation I received one day later a message that the item was not available, only one on stock and that badly dented. And not available any more … That website is a waste of time, a lot of items but a significant amount not on stock. And the ones declared to be available suddenly aren’t.
Two stars because the refunding process worked smoothly.

4 ottobre 2026
Logo di SolAire Heating

Risposta di SolAire Heating

Hi, thank you for your feedback, and I'm sorry for the disappointment. When you placed your order, the radiator was genuinely in stock. Our website shows live stock levels, and products that are out of stock are clearly marked. When the team came to pack your order, they inspected the unit and found it had been damaged, so we contacted you straight away rather than send you a dented radiator. Your order was placed at 16:36 on [Sunday] and we let you know by 09:29 the next morning, then refunded you in full. I'm sorry we couldn't get the radiator to you on this occasion. We hope that, taking everything into account, you can see we did all we could to put things right quickly

Valutata 5 stelle su 5

Used these for different developments great towel rails

Doing 2 developments and used this company. Their customer service is outstanding. They answer calls promptly and go above and beyond to sort any issues. I wish every company had customer service as good as this. The decorator lost screws for the towel rail and we called SolAire and they are organising to post some spares out. After dealing with them for a number of purchased we would 100 % recommend the. The towel rails are also very well built and offer great value for money.

6 ottobre 2026
Non scritta su invito
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Risposta di SolAire Heating

Really appreciate the kind review. Thank you !

Valutata 5 stelle su 5

Unbelievably- Excellent

Hi - I rang for advice twice and talked to someone who knew their product- and gave good helpful replies to my questions- delivery dates were flexible and next day if required- delivery- to the centre of York was by a bike !! With great care !! These 3 heaters are heavy and it wasn’t the only packages he was delivering- fantastic- the heaters themselves are excellent looking and very solid and well made - they have all the controls anyone needs - overall as is obvious by my comments- unbelievably excellent——-

28 settembre 2026
Valutata 5 stelle su 5

Great Shopping Experience

I am very pleased with my purchase. The radiator towel rail was easy to install and not to difficult to programme. I love that it has so many functions and I found the perfect setting for my needs.

2 settembre 2026
Valutata 5 stelle su 5

Wrong size radiator ordered

I ordered a panel radiator and selected the wrong size, due to my own incompetence. I contacted James in customer service and explained my mistake.
He told me to return the original radiator and I re-ordered another. This arrived 2 days later and I also received a £80 refund, which I was well happy with.

I have used Adax before and there products are of a very good standard. I was well impressed with the customer service this time though.

Thanks Doug Jee

4 settembre 2026
Non scritta su invito

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