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Great customer service and very helpful especially when it was my fault ordering the wrong thing but I would have no concerns ordering again would really recommend for others to experience

I placed an order almost a week ago for an Oura ring through Blue light card and it’s now 6 days gone by , the money has been taken but no acknowledgment of order or receipt of money, no way to chase it , bit of a last resort doing this. Am very concerned as was an expensive purchase.

I am not able to give you my order number as I do not have any emails with an order number on it. Can you please give me an email address that I can contact you on separately please .

Thanks Justin for the update, really appreciate it. Look forward to delivery in the next day or 2 .

All recieved. Thanks for all your help Justin .

Awful customer service, been emailing and calling for 2 days to arrange a return. Submitted a return ticket and 2 days later I still have not received any instructions on how to return the product. Emails not being responded to and calls unanswered.

Never have I come across a return service that does not provide return details when you submit a return.

Update: since sending in this review, Justin has been in contact and has been tremendously helpful.

Upgrade score to 4.

Responsive customer care. Item arrived in good time. Would recommend.

Justin provided me with an excellent service and solved my issue within a matter of seconds. Highly recommend using them and they provide a great range of items.

Ordered x2 phones through bank account reward scheme on Sun 16th Nov, one delivered on Tue 18th, other Thur 20th. Didn't receive dispatch notifications but received email from courier on day they were out for delivery.

AOD use UPS as their delivery supplier who had package at local delivery point for 7 days. Delivery point is 2.3 miles from my house. Non Amazon prime orders can be delivered within 24 hours. Despite escalating to AOD it still took days to be delivered. My contract was with AoD not UPS, it is down to AOD to manage their chosen logistics partner not the customer.

I decided to cancel my order. Customer service initially advised me to return it for a refund once delivered. They were then able to stop the delivery and process the refund, and kept me informed of any updates. Very helpful.

emailed to cancel both with no help from this company also rang them quite few time but with no response am really very disappointed with this company order numbers 302561 and 302553 iv had no response they need to sort out customer support and answer the phones i wont buy from them again disappointed! Is a understatement

A company based on delays and incorrect information constantly. Really difficult to get in touch with.
I ordered a vacuum online using my credit card which gave a nice discount. Order was made Thursday and didn’t get dispatched till Tuesday evening. Yodel was the chosen carrier so I knew I probably wouldn’t be getting parcel. I asked for an update on Tuesday as I hadn’t received any communication other than to acknowledge my order. Customer service person had said order had been despatched and I would receive tracking information as soon as it became available. I never received this till the following day after the package was attempted to be delivered but I was not home. I was finally given the tracking. But then parcel was never seen again. Every communication results into a new ticket and at least 24 hours response time. Safe to say I will never order from here again.
Update:- Justin has been fantastic in helping to get a resolution. Still waiting for Shark vacuum but I feel hopeful.

Great communication and check ins to ensure my item arrived.

I ordered a ring doorbell via this website as there was BlueLight discount. I received an order confirmation email but there is no way to track your order. I emailed them on 27th Oct, and received a reply on the 28th telling me “Your order will be delivered by 28th October”. No delivery and still no way to track the order. Reading other reviews it seems the delivery can take a while.

I purchased a ring doorbell through the blue light app. I then read these reviews a panicked. I tried to cancel, and had a quick response from customer service via email. They escalated my request to cancel and in the meantime the doorbell was dispatched and arrived the following day. Great service fe start to finish.

I cancelled my order just after making the purchase on 12/10/2025 it got delivered waiting on address label for return postage so I can get my refund after paying a courier delivery fee.

I've ordered ring doorbell 30th September through blue light card. Waited for two weeks didn't receive any update. I've emailed the customer service and said my order is in back order and one of my items was not available. I've cancelled it and they said I will get my refund. I've emailed again and they said just waiting confirmation from the team that my order is cancelled. I'm still waiting for my refund the process is taking too long. Will not order again in this website feels like it's a scam. It never happen to me before. Everything is so slow.

Update: They processed my refund after I post here. I've received it today. Thank you

I purchased a doorbell, chime, and two cameras. Although the delivery was delayed, the customer service communication was excellent, which gave me confidence to purchase another doorbell and chime—I felt I was in good hands.

The main issue I experienced, however, was with the UPS delivery. Since I work from 8 a.m. to 5 p.m., I am not at home to receive parcels. I requested through AOD customer service that the delivery be redirected to the nearest UPS Access Point, but the courier still attempted delivery to my home address.

Overall, my concern lies with the communication between AOD and the delivery company, as this caused unnecessary inconvenience despite the otherwise positive service experience.

I received a prompt reply to my query and it was dealt with immediately to my satisfaction. Excellent customer services.

It's now 2 months since I received an AOD email with claim ref number for a £100 Sainsbury's gift card with no apparent issue or follow-up. Update - This issue has now been resolved and I have received an e-card.

I first ordered a ring doorbell system on 10th August, and had an email saying my order has been received and a follow up email would follow with order and tracking number. 12th august the money left my account. Mid August I had no doorbell and no further communication. I made numerous phone calls, left messages. Still no communication, so sent and email believing I had been scammed. I had an almost immediate reply, and numerous follow up emails, and my order arrived mid September. I can't fault customer service at all, once I had sent the email. They have been brilliant. 4 stars due to the hassle

1* isn’t even worth it. Ordered a ring door bell through blue light card, never got delivered and then said was going back to them. Have not received a refund or had any communication. When I tried to get in touch with them I was not able to get in contact, when emailed said email was incorrect, phoned them always said no one available. Absolutely appalling service. Ref 295493