Activate onDemand Recensioni 

Fantastic experience. Made a mistake with ordering a pizza oven. Emailed immediately highlighting the mistake. The order was cancelled by AOD promptly and refund was paid within 2 days.

I bought a Samsung A57 with my rewards scheme from my bank. As i'm not tech savvy, i asked a friend to set up my new phone. She tried several times, to no avail. I asked 2 others but still unable to set it up. I contacted the company to return it, which was a bit slow in generating a return ticket. However on reading the reviews on Trustpilot, i found the email address of the Boss Justin Christie.
He took the time to contact me out of hours on a friday after attending a family event, when he could have left it until monday. He has contacted me several times over the last 72 hours, giving me specific instructions on how to disconnect the phone, which even a numpty like me could follow.
Although i will have to try elswhere to obtain a new phone. Justin made the return process a much easier and less stressful journey. Thank you for doing so

EDIT:

After posting my review, Justin contacted me directly with an update on my order and advised that I would receive a dispatch email that evening. When it didn't arrive, I called back and he explained there had been a delay but reassured me it would be dispatched the following afternoon.

True to his word, it was dispatched that day and arrived the next working day. In total, I received my order within 3 working days.

I'd like to thank Justin for his excellent customer service and regular updates throughout the process. Because of this, I'm updating my rating from 2★ to 4★. The only reason it's not 5★ is that delivery timeframes aren't communicated unless customers contact the company themselves.
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I ordered a pair of AirPods Pro 3 and, while the order was confirmed, I still haven't received any information about when they will be dispatched or delivered.

I have a holiday coming up soon and specifically ordered them hoping they would arrive before I travel. The lack of communication regarding delivery times is very frustrating, as I have no idea whether I'll receive them in time.

I've contacted the company for an update and am still waiting to hear back. A clearer delivery estimate and better communication would make the customer experience much better.

Following a brief email exchange to clarify the support requirements their customer services proposed a prompt, professional and satisfactory solution.

Wow really impressed. I was a bit sceptical after reading some of the reviews and as there was limited information on delivery timeframe. I ordered a Dyson fan sold out absolutely everywhere through my Vodafone rewards. It was delivered in two days. I contacted their customer service team after making the purchase to enquire about delivery timeframe and they got back to me quickly too. Very happy

I bought some headphones from this company a couple of days ago. I had a little bit of issue with the website but contacted the retailer who were, to be quite Frank, outstanding. They called me and discussed my issue and quickly resolved it ensuring that I had a seamless transaction. The item I purchased was posted out quickly and I received it today. Exceptionally happy with the service and with the product. Sounds like I work for them but I honestly don’t just genuinely very impressed.

I have been left waiting for help with an item from my order that arrived faulty. In addition to this I had to wait, with no explanation, for part of the order. Fortunately that has arrived in OK condition. However one of the YETI products arrived with the lid put on wrongly and I can't open it. This was for a gift and now it is too late. I am a pensioner and this has left me extremely distressed especially as AOD don't reply to my emails. PLEASE HELP ME GET THIS SORTED OUT.

AMENDED - after leaving this review Justin stepped into the situation and quickly rectified the situation with the faulty product. By chance the missing part of the order showed up as well but with no justifiable explanation as to why it was so late. However thank you Justin for your action in dealing with the issue -if it was just you I was dealing with you would get five stars. I have adjusted the stars to reflect his help in sorting this out however I can't give more stars due to the fact I had to wait until I gave a bad review before he came to help. I would still be wary of buying from this company again.

Ordered 2 fans from Vodafone offer which is through AOD, received one only and various emails sent to say it’s being sorted etc. This has been going on for days , I’m £350 light and still no fan with the hot weather coming again. Never use AOD again on Vodafone offers , awful service
Update;After Justin replied to this matter was sorted out in a day and now received fan. I wish all businesses had someone as conscientious as him in their business. 5* for Justin and still 2* for suppliers of AOD. Many thanks Justin !

No estimated delivery time or tracking number. I have no idea when the product might be coming so that I can ensure I am here for delivery.

Ordered product, product arrived and did not work. They try their best to make it difficult to return faulty goods. They do not respect distance selling regulations. Product is faulty. I just want a refund, but they cloud the process in unlikelihood of receiving refund if product is not deemed faulty or if it's not repackaged correctly. They pass the buck and don't accept responsibility. Their email states if faulty contact manufacturer, but why would I want to do that when I want a refund and have no confidence in the product!

Placed an order on June 26th for some Ray-ban sunglasses. Webpage states "free delivery 2-3 business days". Now, 4 working days later (6 days later including the weekend) I'm yet to receive even dispatch details. Received an email form AOD saying once dispatch date is known delivery is then typically "3-5" days. Misleading offer, very unhappy.
UPDATE: in fairness I have since received a phonecall from AOD, they were very helpful & resolved the issue aswel as issuing a partial refund as an apology.

Wonderful experience from start to finish of transaction. I couldn’t buy product from anywhere else because fans were impossible to source during the heatwave. Discovered that I could purchase one through my Lloyds Rewards which directed me to Activate OnDemand. Order process was simple, communication brilliant and delivery superb. I would recommend this organisation and will certainly use them again.

I ordered two fans on AOD. One was promptly delivered. At the time there was no indication of when the second would be delivered. I sent a message and received an almost instantaneous response offering help. The second fan was then delivered the next day. Whilst communication around delivery could have been better customer service was courteous and prompt

Absolutely amazing service. Very helpful and understanding in helping me sort out the issue I had and more than happy to do all they could to help sort the issue out. Yes I didn’t get my free gift that came with my new bbq, but I did get a refund equivalent to the value of the pizza oven. Thank you for your time a patience.

I had an issue regarding a purchase I had made involving 3 parties (purchased an Oura ring via blue light from AOD) and the experience with BL and Oura was disgusting. AOD Were very prompt, transparent and understanding. They resolved the issue for me and kept me in the loop step by step. Thankyou.

Feel like they are a scam, I ordered a parcel it has been delivered to an incorrect address and stated I signed for it but incorrectly spelt my name.
Have been emailing and stated I want a refund and not another sent but just keep being told its being looked into we will update you on any updates but never hear back

I placed the order on 01/05 but then I have tried cancelling the order on tuesday, I have emailed the team several times, I still have not received any email from them...

on the 03/06/2026, I have now refused the delivery to be sent back to company.
Justin called me and said I did the right thing by refusing the delivery, and then initiated the refund.
on the05/06/2026 i got the refund.
Many thanks Justin and team

Excellent service from Activate on Demand. Encountering a problem whilst authorising payment on my banking app I later noticed that I had erroneously placed my order twice. I emailed AoD to ask if they could please cancel one of items. However, being efficient both orders were already in the pipeline. They advised on what action could be taken upon delivery and I decided on the easy option - refuse delivery so that the courier DPD, in this instance, could start the process of returning the item to AoD. Goods ordered on Wednesday. Delivery was the following day and the very next day the returned item was back with AoD plus refund paid into my bank account. Super efficient service from both Activate on Demand and DPD and can highly recommend them.

Ordered an Oura Ring, received it, then decided to return it within the approved return period. The return was accepted, and I sent it back using the courier THEY instructed me to use.

Tracking confirms they received it nearly 2 weeks ago, yet after multiple chase-up emails regarding my £500 refund, I’m still getting generic responses like: “Once we receive and inspect the item…”

You already HAVE received it.

At this point, it feels like either nobody can be bothered to check properly or they are deliberately delaying refunds.

Would strongly recommend avoiding this company entirely.