An incredible team. Never had an issue that wasn't dealt with in a speedy manner. Rachel is always super friendly and has been nothing but accommodating each time ive had to reach out. Highly rec... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Property manager Rachel has been so helpful with sorting out everything in the flat. Such a quick response and maintenance arranged immediately to resolve any issues.
Communicating with Acre has been so easy and quick. Shamia has been brilliant, very friendly and knowledgable on everything about the property, she's made organising a viewing and getting the rental p... Leggi di più
Overall, I'm very pleased with the service provided by Acre Properties. Ben was very nice and gave up his Sunday morning to show me multiple properties, all modern clean and spacious. Natalia was very... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We are a private landlord’s office in Chiswick, specialising in whole properties and professional flatshares across west London. Everything we do comes from years of experience and understanding our market as well as a passion for all things property. Our history in the lettings market means we offer a professional and hassle-free service whilst our knowledge of the local area means we can recommend accommodation that is tailored to your requirements.
Informazioni di contatto
136 St Albans Ave, Chiswick, W4 5JR, London, Regno Unito
- 0208 994 5115
- enquiries@acreproperties.com
- acreproperties.com
4,8
Eccellente
412 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Reliable and Efficient
Acre were very easy to rent from, and fixed any issues fairly promptly. Their communication was excellent. I would definitely use them again.
5 marzo 2020
Non scritta su invito
Dominic came to the rescue when I…
Dominic came to the rescue when I misplaced my keys! My hero!!
25 gennaio 2020
Non scritta su invito
Best agents i've come across in a long time!
Amazing team! Best agents i've come across in a long time!
Shamia is great at communications and was very honest, friendly and thorough. When we met at the property she was absolutely lovely and made the process seamless and simple! I've had some nightmares in the past with moving house, but Acre Properties have firmly restored my faith. Aubrey is fantastic as well. Would for sure recommend!
16 gennaio 2020
Non scritta su invito
Excellent agency
Excellent agency! Very professional and caring people. Benjamin always responds so quickly to my emails. Special thanks to him for introducing me to the Fix Flo online system, it is just wonderful! Benjamin helped me get my door handle fixed right away after I submitted my request and it now functions like new! 5 stars all the way :)
31 ottobre 2019
Non scritta su invito
No Complaints
Fantastic agency to let from always go above and beyond to assist. Special thanks to Sharon who helped me back into my flat after getting locked out!
9 ottobre 2019
Non scritta su invito
It has been almost 2 years I am living…
It has been almost 2 years I am living in London and due to different circumstances I had to change properties and I dealt with different property agencies and landlords in most parts of London.
With %100 confidentiality I am saying Acre Properties is the most honest and greatest one I have ever seen.
The properties are clean, the ads are real, they are not dodgy like most of property agencies in London with you so you feel safe and protect with them.
I am glad I had this experience with them, they are respectful and caring.
9 ottobre 2019
Non scritta su invito
Great service!
Every time that I have an issue with my flat, Chris Twiselton is ready to solve it.
26 settembre 2019
Non scritta su invito
What a service!
What a wonderful service!
Such a great experience dealing with Shamia that has been adorable, kind and very helpful.
I look forward moving in!
20 settembre 2019
Non scritta su invito
A place to call home
I have been renting with Acre for 4 years now and they are all incredibly professional and empathetic at everyone’s unique situation.
22 agosto 2019
Non scritta su invito
I have been a tenant of Acre Properties…
I have been a tenant of Acre Properties for 7 years now. I am very happy with my property and the maintenance service is particularly good. Repairs are attended to very quickly and professionally. Chris my Property Manager is a kind man and it is a real pleasure to deal with him. Thank you Mr Chris.
10 luglio 2019
Non scritta su invito
Wonder who rate them I never seen any service
Hello there, months ago I contacted acre property for one bed flat went view happy to take they asked me pay holding deposit £288 which I paid and then I asked me provide my bank statement to my income which was above they asking after few they email me landlord not want me which is one of companies owners I asked them they told me my ex landlord told them I’m not nice guy but I paid my rent on time I asked them email me they email me my income is not enough which last three months I have earned £11500 it show in my bank statement what I realized and told no more agency fee now they try making money some where , I have contacted housing ombudsman every email acre email me and my bank statement I need know why . I have speak acre property give them time but ignore me no free money. Well I have tell them I have email them three times and call them just ignore me but I already contact to .housing-ombudsman.org.uk/ . so they looking my case he know I sent him my 4 weeks income e we which was more then £4000 and my tax return wasn’t ready I sent another bank statement he saw I have credit . Only thing he childishly called my landlord agent one one off them said I’m not nice men that’s why but landlord reference always official letter I have from hart and co and rent place I’m paying £13000 per month now 7 months I have passed reference agency credit check company called homeppl so only reason was you didn’t want rent to me and just say all rubbish. By the way lady looking my case on https housing-ombudsman.org.uk/ she off for sick I’m waiting she back then we go from there no way free money
8 luglio 2019
Non scritta su invito
Risposta di Acre Properties
This is an incorrect, slanderous and fabricated review by Mohammed Hemmatjou.
Mohammed Hemmatjou came to us with interest to take on a one-bedroom property. As per protocol, when Mohammed decided to take the property, a ‘holding deposit’ is taken to hold the property. Which he did paid. Then the referencing process starts. Mohammed had to supply sufficient documents to be able to pass referencing which he did not. We continued to communicate with Mohammed to help him pass, but not enough relevant or accurate documents came to light.
Before Mohammed paid the holding fee, he was given sufficient documentation from Acre Properties which outlined the necessary guidelines to be able to pass referencing (these can be provided if necessary). He also went through the list of necessary documents with the Agent who viewed the property with him (which tried to bribe… the agent of course declined) and agreed that he could provide it all the necessary to be able to let the property.
Mohammed could not supply payslips and he could not supply enough evidence of salary with his back statement. The last document which came through was Mohammed’s previous Landlords reference. In terms of his character, it was not in favour of Mohammed.
Due to Mohammed not passing referencing we could not go through with the agreement and the holding deposit was kept for compensation of losses to the Landlord. This was also clearly explained to Mohammed if he was not to pass referencing.
I will also state that I also did not have a pleasant experience with Mohammed. He was very rude and also tried to bribe myself with £60.00 cash. I declined of course and reiterated to Mohammed what we needed to pass him through referencing. After that phone call, nothing was provided… again.
Mohammed’s review is slanderous and fabricated and I can say proudly that our admin team followed all the correct procedures. It is not Acre Properties fault that Mohammed did not pass referencing, it was his own. This review should be removed.
I understand he is annoyed because of the outcome but that onus is not because of us here at Acre Properties, it was Mohammed’s insufficient and lack of documentation that forced Acre to decline his request.
We trust that this 1-star, fabricated review will be removed from your records.
Fantastic experience
Fantastic experience - made everything easy to deal and a pleasure to deal with. Thank you!
8 giugno 2019
Non scritta su invito
Risposta di Acre Properties
Hi Rupert,
Thank you for the review, it was a pleasure to help you with your search.
From all at Acre Properties
Most honest and friendly estate agents
If I could give Acre properties more stars I would!
The team has been amazing since the moment I contacted them to arrange a viewing and all through the process, making the moving to my new home so easy. Thank you (Owen, Natalia, Anuj, Karyee) and rest of the team.
5 giugno 2019
Non scritta su invito
Risposta di Acre Properties
Hi Sara,
Thank you for the review, it's great to hear our team have made it easy for you to settle into your new home.
From all at Acre Properties
Risposta di Acre Properties
Hi Pamela,
Thank you for your view, we will pass your thanks to Aidan.
From all at Acre Properties
Service with a smile.
Everyone at Acre Properties is so helpful and friendly and they provide incredible service. They are a pleasure to deal with. The property is of a fantastic standard and can't be faulted. Highly recommend to anyone renting in London.
30 maggio 2019
Non scritta su invito
Risposta di Acre Properties
Hi Caroline,
Thank you for your review. It's always great to hear our standard of service and properties are of high quality.
From all at Acre Properties
Thank you!
Thank you Acre Properties for your support when trying to find a place to live. Thank you Aidan for your patience and excellent service!
29 maggio 2019
Non scritta su invito
Risposta di Acre Properties
Hi Priscilla,
Thank you for your review, we are happy you were able to find a place that suits your needs.
From all at Acre Properties
Thank you so much to Acre Properties…
Thank you so much to Acre Properties for helping us over the years. You are all brilliant. Chris has been our Property Manager for many years now and he really cares about his tenants. He is truly outstanding. Thank you.
24 maggio 2019
Non scritta su invito
Risposta di Acre Properties
Hi Col,
Thank you for your review, we are pleased to hear you are happy with the service we provide.
From all at Acre Properties
Very happy tenant
Thank you Chris for looking after me for over 7 years now. Faultless and highly professional service.
1 maggio 2019
Non scritta su invito
Risposta di Acre Properties
Hi Damien,
It is a pleasure to have you as a tenant, we will pass on your thanks to Chris.
From all at Acre Properties
Excellent standard of properties
Excellent standard of properties. Superb customer services from Jonno and all the team. Outstanding company.
1 maggio 2019
Non scritta su invito
Risposta di Acre Properties
Hi Roberto,
Thank you for your review. It's great you think so highly of our team and properties.
From all at Acre Properties
Sharon and the team at Acre Properties is superb!
As a tenant who is new to London, Sharon in particular, as well as Karyee and the team have been exceptionally attentive. On 2 occasions after having locked myself out of the flat, Sharon was there to help super quickly, was understanding and very kind. I can’t thank her enough for her commitment and hard work. I highly recommend this agency.
25 aprile 2019
Non scritta su invito
Risposta di Acre Properties
Hi Carla,
Thank you for the wonderful review, our team members are always trying to help tenants when in need. I will pass on your gratitude to Sharon and Karyee.
From all at Acre Properties
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.