Customer service at Acre is always super helpful. Nat is amazing. She's always there for anything we need and so promptly. When setting up with Acre she was on hand to answer all of our questions thor... Leggi di più
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Really helpful sorting out login issues due to expired certificate. Could order straight away after the phone call. Really quick dispatch of out of stock item, was available the next day.
L'azienda ha risposto
I would have given 5 stars but I keep getting too many emails saying I haven’t ordered recently for Merz. If I want to order I will do it I don’t need almost daily emails prompting me to. Thank... Leggi di più
L'azienda ha risposto
I had a really positive experience with Natalie. She was so helpful and sorted out my issue really quickly, keeping me updated throughout. Communication was great and everything was handled profession... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Informazioni di contatto
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, Regno Unito
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4,8
Eccellente
710 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Nat was extremely helpful after my…
Nat was extremely helpful after my package was not delivered. She organised for it to be sent to my other clinic and I have just received it. Thank you. Wonderful customer service
6 luglio 2026
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Risposta di ACRE Pharmacy
Thank you so much for your kind review.
We're delighted to hear that Nat was able to resolve the delivery issue quickly and ensure your package reached your other clinic. Providing responsive, reliable support is a top priority for us, and we're so pleased that Nat's efforts made a positive difference to your experience.
We'll be sure to pass on your lovely feedback to Nat. Thank you again for choosing Acre Pharmacy—we truly appreciate your support and look forward to assisting you again in the future.
Risposta di ACRE Pharmacy
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our team responsive and helpful. Providing prompt, reliable support is something we strive for every day, and it's great to know your experience reflected that.
We appreciate your feedback and thank you for choosing Acre Pharmacy. We look forward to supporting you again in the future.
Fantastic customer service and delivery…
Fantastic customer service and delivery as always!
22 giugno 2026
Risposta di ACRE Pharmacy
Thank you for your kind review!
We're delighted to hear that you've had another great experience with both our customer service and delivery. Providing a reliable, efficient service is something we take great pride in, so it's wonderful to know we're meeting your expectations.
Thank you for your continued support and for choosing Acre Pharmacy. We look forward to serving you again soon.
I’ve been with acre for three years &…
I’ve been with acre for three years & have had a positive experience throughout. Customer service and delivery is reliable & on time - there is always someone at the end of the phone. We have direct & consistent communication from the business managers who look after you in the area you work in. Our London manager Sophie is absolutely incredible, she goes above and beyond to support me & my business, this level of support has only been experienced with Sophie at acre.
1 luglio 2026
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Risposta di ACRE Pharmacy
Thank you for your wonderful review and for choosing Acre Pharmacy over the past three years.
We're delighted to hear that you've consistently had a positive experience with our service and that our reliable deliveries, responsive customer support and regular communication have made a difference to your business.
A special thank you for your kind words about Sophie. She is truly passionate about supporting our customers, and we're thrilled to hear that her dedication and commitment have had such a positive impact on you and your business. We'll be sure to pass your feedback on to her—it will mean a great deal.
Thank you again for your continued trust and support. We look forward to continuing to work with you and providing the high level of service you expect from Acre Pharmacy.
Excellent service from Acre Pharmacy
Excellent service from Acre Pharmacy. Kate, my representative, is always incredibly helpful, knowledgeable and quick to respond. No query is ever too small, and she always goes above and beyond to help.
The customer service team in the office are equally fantastic and friendly, efficient and a pleasure to deal with. It’s so reassuring to work with such a reliable and professional team.
I wouldn’t hesitate to recommend Acre Pharmacy to other healthcare professionals.
30 giugno 2026
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Risposta di ACRE Pharmacy
Thank you so much for your fantastic review and for recommending Acre Pharmacy to other healthcare professionals.
We're delighted to hear about your positive experience with Kate and our customer service team. Kate will be thrilled to know her knowledge, responsiveness and commitment to going above and beyond have made such a positive impact. We're also pleased that our office team has provided the friendly, efficient and reliable support you deserve.
Providing exceptional service and building trusted relationships with our healthcare partners is at the heart of what we do, so your feedback means a great deal to us.
Thank you again for your kind words and continued support. We look forward to working with you for many years to come.
Sophie at ACRE has been so helpful and…
Sophie at ACRE has been so helpful and supportive with issues regarding our recent delivery. Being able to contact via WhatsApp is super helpful when you’re in and out with patients and can’t always take a call.
The support I had on fixing this issue was friendly and efficient. Thank you ACRE and Sophie.
30 giugno 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Sophie was able to support you with your recent delivery and provide a friendly, efficient resolution. We'll be sure to pass on your kind words to her—they'll be greatly appreciated.
We're also pleased that our WhatsApp service has made it easier for you to get in touch around your busy schedule. We understand how valuable convenient communication is when you're caring for patients, so it's great to know this has been helpful.
Thank you again for your feedback and for choosing Acre Pharmacy. We look forward to continuing to support you whenever you need us.
I would give 10 stars if I could
I would give 10 stars if I could! I have used acre pharmacy for a number of years and they always go above and beyond for their customers!
Never ever had any problems or issues and I get deliveries almost daily! The products are always well packaged, and delivery is always efficient. I would especially like to thank Nat, who went above and beyond for me also to ensure I got my cold chain delivery during the extreme high temps/heatwave! I can’t thankyou guys enough *****
25 giugno 2026
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Risposta di ACRE Pharmacy
Thank you so much for your incredible review and for your continued trust in Acre Pharmacy over the years. Your kind words mean a great deal to our entire team.
We're delighted to hear that you've consistently had a positive experience with our service, from our reliable deliveries to the care we take with packaging your orders. We'll be sure to pass on your special thanks to Nat, who will be thrilled to know their efforts made a difference. Ensuring our cold chain deliveries remain safe and effective, even during extreme temperatures, is something we take very seriously, and we're pleased we could support you when it mattered most.
Thank you again for your wonderful feedback and for choosing Acre Pharmacy. We truly appreciate your loyalty and look forward to continuing to provide you with the highest level of care and service.
Great customer service
Great customer service. Never an issue. Always answer phone promptly and trouble shoot straight away.
23 giugno 2026
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Risposta di ACRE Pharmacy
Thank you for your kind review! We're delighted to hear that you've consistently received great customer service from our team. Providing prompt support and resolving issues quickly is something we take great pride in, so it's wonderful to know that this has been your experience. We truly appreciate your feedback and your continued trust in us.
Absolutely outstanding service from…
Absolutely outstanding service from Acre, especially from Amy! Amy has literally gone above and beyond to support me and my business. The service is quick, efficient and the prices are very reasonable compared to other places. I now predominantly use Acre over any supplier. They are fantastic!
23 giugno 2026
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Risposta di ACRE Pharmacy
Thank you so much for your kind words and for taking the time to leave such a wonderful review.
We're delighted to hear that you've had such a positive experience with Acre, and we'll be sure to pass your feedback on to Amy. She is passionate about supporting our customers, and we're thrilled that her dedication has made such a difference to you and your business.
It's fantastic to know that our service, efficiency, and pricing have helped make Acre your preferred supplier. We truly value your trust and look forward to continuing to support you as your business grows.
Thank you again for your support – it means a great deal to the entire team.
Very pleasantly surprised with the…
Very pleasantly surprised with the communication, speed and prices.
14 giugno 2026
Risposta di ACRE Pharmacy
Thank you for your lovely review!
We're delighted to hear that you were pleasantly surprised by our communication, speedy service, and competitive pricing. Providing a smooth and reliable experience for our customers is always our goal.
We really appreciate your feedback and thank you for choosing Acre Pharmacy. We look forward to serving you again in the future.
Incredible customer service
Incredible customer service, available to talk me through getting set up and making my first order. Super friendly and efficient service. Thanks Nat for the support you gave me 😁
18 giugno 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your wonderful feedback!
We're delighted to hear that your first experience with Acre Pharmacy was such a positive one. Providing friendly, efficient support and making the on boarding process as smooth as possible is exactly what we aim for.
We'll be sure to pass your kind words on to Nat, who will be thrilled to know she was able to help. Thank you for choosing Acre Pharmacy, and we look forward to supporting you in the future.
Great service from Amy and the team!
13 giugno 2026
Risposta di ACRE Pharmacy
Thank you for your kind review!
We're delighted to hear that you received great service from Amy and the rest of the team. We'll be sure to pass on your feedback to Amy, who will be thrilled to hear it.
We truly appreciate your support and look forward to continuing to provide you with excellent service.
I had a few problems with my log in and…
I had a few problems with my log in and was sorted promptly with the acre team
26 maggio 2026
Risposta di ACRE Pharmacy
We're sorry to hear you experienced some login issues, but we're pleased that the Acre team was able to resolve them promptly for you. Providing quick and helpful support is something we always strive for.
Thank you for choosing Acre Pharmacy, and please don't hesitate to get in touch if there's ever anything else we can help with.
Highly recommend
I’ve been using Acre Pharmacy now for 5 years. I’ve been very happy with their product quality and range. My experience recently with Natalie was fantastic and she was able to sort out my delivery. Amy is also fantastic. Would highly recommend
5 giugno 2026
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Risposta di ACRE Pharmacy
Thank you for your wonderful review and for being a valued customer of Acre Pharmacy for the past 5 years.
We're delighted to hear that you've been happy with both our product range and quality over the years. It's especially rewarding to know that Natalie was able to help resolve your delivery issue and that you've had such positive experiences with Amy as well. We’ll be sure to pass on your kind feedback to both of them.
Thank you for your recommendation and continued trust in Acre Pharmacy. We truly appreciate your support and look forward to serving you for many years to come.
I have been using Acre pharmacy for at…
I have been using Acre pharmacy for at least 5 years. Always great customer service very friendly and helpful, any delivery issues have always been prioritised even though it’s a courier issue! Wouldn’t use anywhere else, trusted, reputable and friendly! Nat has been on hand and responded quickly THANKYOU 🙏🙏
5 giugno 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your wonderful review and for being a valued customer for the last 5 years. It means a lot to hear that you've found our team friendly, helpful, and reliable over the years.
We're especially glad Nat has been able to support you when needed, and we'll make sure your kind words are shared with her.
Thank you for your trust, loyalty, and support—we truly appreciate it and look forward to helping you for many years to come.
Outstanding Team
Outstanding Team, Ebony, Kate, Laura along with the rest of the team have been so helpful in getting my account up and running. Nothing is too much trouble and they’re so efficient. The team are a breath of fresh air compared to the previous dreadful pharmacy
I was with . I’ve never known better attention to detail excellent customer service from
A pharmacy ! Thank you!! You’ve made my life easier xx
21 maggio 2026
Non scritta su invito
Risposta di ACRE Pharmacy
Thank you so much for your lovely review!
We’re absolutely delighted to hear that Ebony, Kate, Laura, and the rest of the team have made such a positive difference to your experience. Providing efficient service, attention to detail, and genuine support is exactly what we strive for, so your kind words truly mean a lot to us.
We’re so pleased we’ve been able to make your life a little easier and help get everything up and running smoothly for you. Thank you again for your trust and support — we’re always here whenever you need us!
Risposta di ACRE Pharmacy
Thank you for your kind review! We’re delighted to hear that you found our communication helpful, the ordering process easy, and our service speedy. We really appreciate your support and look forward to assisting you again soon.
Risposta di ACRE Pharmacy
Thank you for your lovely review! We’re so pleased to hear you were happy with our fast delivery and fantastic customer service. Your support means a lot to us, and we look forward to helping you again in the future 😊
customer service excellent
customer service excellent. swift delivery an ease of ordering
11 maggio 2026
Risposta di ACRE Pharmacy
Thank you for your kind feedback! We’re delighted to hear you found our customer service excellent and the ordering process easy. It’s great to know your delivery was swift too. We truly appreciate your support and look forward to serving you again soon.
Prompt delivery and competitive price
Prompt delivery and competitive price. Highly recommend.
3 maggio 2026
Risposta di ACRE Pharmacy
Thank you for your recommendation! We’re delighted to hear you were happy with our prompt delivery and competitive pricing. Your support means a lot to us, and we look forward to serving you again soon!
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