We bought a Power chair £2,200 in May 2025 at the Christchurch store. Now Ableworld can't supply a new battery.
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Rebecca at the Christchurch branch was very clear and explained every detail regarding the purchase of the scooter. A very friendly and helpful person making us feel at ease throughout the transactio... Leggi di più
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Absolutely brilliant experience getting my new boot scooter from Ableworld Christchurch! Dave was so helpful and I am very please with my purchase. I got to have a ‘test drive’ and was shown how to ta... Leggi di più
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Rebecca was very helpful as I had no idea what I was going to do having driven a car for 58 years and my car will be 20 years old next month. Rebecca went through several of the mobility scooter... Leggi di più
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Informazioni su Ableworld - Christchurch
Scritti dall'azienda
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Informazioni di contatto
54 Bridge Street, BH23 1EB, Christchurch, Dorset, Regno Unito
- 01202 496777
3,8
Molto buono
44 recensioni
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We bought a Power chair £2,200 in May…
We bought a Power chair £2,200 in May 2025 at the Christchurch store. Now Ableworld can't supply a new battery.
20 febbraio 2026
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Risposta di Ableworld - Christchurch
Hi Richard, thank you for taking the time to share your feedback.
We’re very sorry to read about your experience following the purchase of your powerchair from our Christchurch store in May 2025. We completely understand how frustrating and concerning it must be to have difficulty obtaining a replacement battery, especially for such an important piece of mobility equipment.
This is certainly not the level of service we aim to provide, and we would very much like the opportunity to look into this matter further for you. There may be additional options or solutions available that we can explore to help resolve the situation as quickly as possible.
If you’d like to discuss this further or need any assistance, please don’t hesitate to contact us at [support@ableworld.co.uk](mailto:support@ableworld.co.uk). Our team will be happy to help.
We truly value all feedback, whether positive or constructive. It helps us learn, improve, and continue providing the best possible experience for our customers.
Kind Regards,
Ableworld
Home Repairs for parts under warranty cost £70 for call out
Most of the reviews that I have read are for how helpful the staff were when making a sale. The negative reviews are for the after sales which is my experience of my purchase of a stairlift. In the first year I had a fault which was fixed. Then the part of the chair that you pulled to use to go up and down the stairs stopped working and I had to use the remote control. I told the person who came to serve it about 14 months after purchase. He said the problem was actually related to the gadget that keeps the seat belt in place but he needed to check that I had a 3 year warranty which I did. He replaced it with another one which unfortunately has come apart a few times whilst going up the stairs. I ended up putting elastic bands around it to secure it. I have been unwell and in hospital and only felt like dealing with this now. The attitude of the lady answering the phone was neither friendly or apologetic about the problem that I was having. All she wanted to make sure of was that I had a parts warranty and to tell me that I had to pay a £70 call out charge. I live 5 mins from their shop. They give you their call out charges in their information package but I thought that as I had a warranty this would be done without a call out charge. This should be made clear on their receipt. It should be written that this 3 year parts warranty is reliant on the customer paying a £70 call out charge, more if you live more than 10 miles from the shop. So I have a stair lift that not long after it's first year has had two repairs and a part that is being held together with elastic bands.
20 gennaio 2026
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Risposta di Ableworld - Christchurch
Hi Doris, thank you for taking the time to share your experience. We’re very sorry to hear about the ongoing issues you’ve had with your stairlift and the frustration this has caused, particularly given your recent ill health. This is certainly not the level of service we aim to provide.
We appreciate you outlining the faults you’ve experienced and understand how concerning it must be to rely on a product that has required multiple repairs. We’re also sorry to hear that you felt the manner of our telephone support was unsympathetic, we take this feedback seriously and will be addressing it with the team.
Regarding the warranty, we regret if the call-out charge was not made clear at the point of purchase. While the three-year warranty covers parts, a standard call-out fee does apply, and we acknowledge that this should be communicated more clearly in our documentation and receipts. Your comments on this are very helpful and will be reviewed internally.
We would genuinely like the opportunity to resolve this matter properly for you. Please contact us directly at support@ableworld.co.uk
so we can look into your case in detail and discuss how we can assist further.
Thank you again for your feedback — it helps us improve our service for all customers.
Kind Regards,
Ableworld
Rebecca was incredibly helpful with us…
Rebecca was incredibly helpful with us and so informative with the mobility scooter we bought today. She was a pleasure to shop with and would recommend her to anyone who needs help shopping here.
10 gennaio 2026
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Risposta di Ableworld - Christchurch
Hi Rebecca, thank you for your positive review. We’re really pleased to hear that Rebecca was able to help you and provide clear information about your mobility scooter. She’ll be delighted to know you enjoyed your shopping experience. Thank you for your recommendation!
Kind Regards,
Ableworld
Rebeçca was so understanding about my…
Rebeçca was so understanding about my requirements. Knowledgeable about Mobility scooters. Made me at ease. Kind and efficient .
Brian
12 agosto 2025
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Risposta di Ableworld - Christchurch
Hi Brian,
Thank you so much for your kind words! We’re thrilled to hear that Rebecca was able to make you feel at ease and provide knowledgeable, efficient, and caring support. We’ll be sure to pass on your feedback to her—it means a lot!
Take care,
Ableworld
Mobility scooter purchase
Went to the Christchurch branch to hire a mobility scooter, after looking at the mobility scooters they had on offer on.
Then spoke to Rebecca who was very helpful giving advice and demo also allowing me to test drive it.
Which I then purchased.
Thanks for a great service.
30 luglio 2025
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Risposta di Ableworld - Christchurch
Hi Dave,
Thank you for sharing your experience at the Christchurch branch! I’m glad Rebecca was so helpful, offering advice, a demo, and letting you test drive the Mobility Scooter before your purchase. It’s wonderful to hear you received great service. Thanks again, and enjoy your new scooter!
Take care,
Ableworld
Rebecca
Rebecca at the Christchurch branch was very clear and explained every detail regarding the purchase of the scooter. A very friendly and helpful person making us feel at ease throughout the transaction and also arranged delivery for a time to slot to suit us.
Mr & Mrs R. Mudeford
19 marzo 2025
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Risposta di Ableworld - Christchurch
Hi Edna,
Thank you so much for your review! It's great to hear that our Ableworld Christchurch store provided excellent service on your visit to the store and helped you find the perfect Mobility Scooter! We hope to see you again soon!
Take care,
Ableworld
Excellent service
I visited the Christchurch store this morning to look at mobility scooters and had Eddie talk to me about my options, he was friendly and informative without being pushy. I returned this afternoon to buy a scooter and was served by Rebecca who was equally friendly and helpful. I would recommend this store for its wonderful staff who made the whole experience very easy.
1 marzo 2025
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Risposta di Ableworld - Christchurch
Hi Louise,
Thank you for taking the time to leave us this review, we are thrilled to hear our Ableworld Christchurch store was able to provide you with excellent service and help you find the perfect Mobility Scooter! We hope to see you again soon.
Take care,
Ableworld
I bought jazzy air 2 staff were very…
I bought jazzy air 2 staff were very helpful in picking this one to my needs. Nothing was to much trouble went back twice before buying
10 ottobre 2024
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Risposta di Ableworld - Christchurch
Hello Marie,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Ableworld Christchurch store was able to help you with your Powerchair purchase and we hope to see you again soon!
Take care,
Ableworld
A big shout out to Ableworld…
A big shout out to Ableworld Christchurch branch and a special thank you to staff member Rebecca for her guidance and advice during my visit into the unknown. Rebecca made me feel at ease from the moment I entered the store.
I was so impressed by her subject knowledge and her caring attitude towards customers, nothing was to much trouble for her. This made me feel at ease and able to relax and concentrate on what I was looking for. This journey has been sudden and traumatic and I would like to thank Rebecca for her help, understanding and support. Her explanations of different types of equipment and demonstrations of how they worked were straightforward and easy to understand. Great job Ableworld your staff are brilliant, thank you.
Would definitely recommend Ableworld to anyone starting out on this type of journey.
Kind regards
Mrs Pat Armitage
20 novembre 2024
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Risposta di Ableworld - Christchurch
Hi Pat,
Thank you for taking the time to leave us this review. We are thrilled to hear our Christchurch team (especially Rebecca) was able to assist you on your visit to the store. We appreciate all your lovely words and hope to see you again soon.
Take care,
Ableworld
The shop assistant Dave was very…
The shop assistant Dave was very helpful and understood my mother’s needs. He took time to demonstrate various mobility scooters and helped find the right scooter for Mum
3 settembre 2024
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Risposta di Ableworld - Christchurch
Hi Sue,
Thank you for taking the time to leave us this review. We are thrilled to hear our Christchurch store especially Dave was able to provide you with excellent service and help your mum find the perfect Mobility Scooter for her! We hope to see you again soon.
Take care,
Ableworld
Christchurch branch served by Rebecca
I took my parents to the Christchurch branch for my mum to have a look at the mobility scooters. We were helped by Rebecca who really took the time to make sure my mum chose the right scooter for her without pressuring us to buy. 5* service
19 settembre 2024
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Risposta di Ableworld - Christchurch
Hi Aleysha,
We are thrilled to hear that you had a great experience with our service and found our staff friendly especially Rebecca from our Christchurch store. Your feedback means a lot to us and motivates us to continue providing excellent service.
We look forward to seeing you again soon!
Take care,
Ableworld
Energency wheelchair repair
Holidaying in Southbourne the tyre came off the rim of our wheelchair. In a slight panic we called Ableworld, Christchurch. A very helpful Dave asked us to pop by and he would have a look at the tyre. Dave repaired the tyre for which we are very grateful. Many thanks to a very helpful Dave.
23 luglio 2024
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Risposta di Ableworld - Christchurch
Hello,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our team in Christchurch were able to provide you with amazing service. With a special shout out to Dave! We hope to see you again soon!
Take care,
Ableworld
Friendly and efficient
Friendly and efficient. My wheelchair was broken, and the member of staff repaired it while I waited.
2 luglio 2024
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Risposta di Ableworld - Christchurch
Hello Helen,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Christchurch team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Absolutely brilliant experience getting…
Absolutely brilliant experience getting my new boot scooter from Ableworld Christchurch! Dave was so helpful and I am very please with my purchase. I got to have a ‘test drive’ and was shown how to take it apart etc. The one I purchased was charged ready before I collected it too. Insurance all set up in store by Dave so an extremely easy and efficient process. Thank you so much :)
7 giugno 2024
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Risposta di Ableworld - Christchurch
Hello Sophie,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Christchurch team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Just wanted to give my honest thoughts…
Just wanted to give my honest thoughts on the service and shop.
On entering the shop we was meet with a happy smile and straight away was advised to go careful due to a small slope. I was extremely embarrassed about reason I was in but was made to feel so welcome and no trouble. Rebecca took the time and made sure we got exactly what I needed. Thank you so much for making my first experience not as daunting as I thought.
2 aprile 2024
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Risposta di Ableworld - Christchurch
Hello Cassie,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Christchurch team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Brilliant service
Brilliant service . Rebecca at the Christchurch shop was amazing very informative and answered all my questions, was able to try some mobility scooters before we made the purchase. Would definitely go back even though it was an hour and half journey.
29 marzo 2024
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Risposta di Ableworld - Christchurch
Hello Helen,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Christchurch team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
An amazing service from Rebecca at…
An amazing service from Rebecca at Ableworld. She listened to my Dad's needs and was extremely knowledgeable about the products. First class service including home delivery at no extra cost. Thank you so much!
8 marzo 2024
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Risposta di Ableworld - Christchurch
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that Rebecca provided you and your Dad with amazing service at Ableworld. It's fantastic to know that she listened attentively to your Dad's needs and demonstrated extensive knowledge about our products.
Providing quality service is always our priority, and we're delighted that Rebecca went above and beyond to ensure your satisfaction.
Thank you for choosing Ableworld!
Take care,
Ableworld
Christchurch Dorset Store
Christchurch Dorset Store - I have used this store on a regular basis for both the hire of equipment and the purchase of aids.
The store is well stocked and the staff are excellent in terms of giving advice, offering options and overall desire to deliver excellent customer service.
1 marzo 2024
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Risposta di Ableworld - Christchurch
Hello David,
Thank you so much for taking the time to share your positive experience with our Christchurch store! We're thrilled to hear that you've found our store to be a reliable source for both equipment hire and aid purchases.
It's fantastic to know that our wide selection of products meets your needs and that our staff have been excellent in providing advice and options to ensure you receive the best possible service.
Thank you for choosing us!
Take care,
Ableworld
My ladies new vehicle!!!! Parker is so jealous!!!!
Rebecca was very helpful as I had no idea what I was going to do having driven a car for 58 years and my car will be 20 years old next month.
Rebecca went through several of the mobility scooters and I decided to try *BigIF26.99ALLOW* Jolly Boot Scooter - Red 7
I was allowed to drive round the shop and felt a little concerned about driving into something but made it round the isles with no problem.
It was then suggested that I try another model but didn't feel quite so comfortable.
Rebecca was kind and showed my partner how to dismantle it and put it back together again.
On arriving back home my partner put the scooter together so that I could ride round the carpark which was empty.
I will look forward to many outings with my partner and dog.
12 febbraio 2024
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Risposta di Ableworld - Christchurch
Hello Margaret,
Thank you for taking the time to leave us this fantastic review. We are delighted to hear that Rebecca from our Ableworld Christchurch was able to help you find the right mobility scooter that you were comfortable with. We hope you enjoy all the outings with your partner and dog!
Take care
Ableworld
First class service
Sadly I didn't catch the ladies name that served me but she was amazing . Incredibly patient, with a fabulous compassion and understanding for my needs. Everything was explained perfectly with no pressure. This is a purchase I was very reluctant to make but she made the entire experience a Pleasurable one . Highly recommend Ableworld
12 febbraio 2024
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Risposta di Ableworld - Christchurch
Hello Carl,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Christchurch was able to help you find the right mobility aid for your needs. It's also great to hear that excellent service was provided. We hope to welocme you back in-store again.
Take care
Ableworld
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