On the Thursday leading up to Easter, I placed an order through abcFlora.com. Due to unforeseen circumstances, I needed to adjust the delivery address at the last moment. I was impressed with how effi... Leggi di più
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Placed an order on a Friday for a delivery on the following Saturday of flowers and a gift. The flowers and gift never arrived. I tried calling them direct, but no phone number. Could only reach th... Leggi di più
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Sent flowers to my mom in Colombia and they arrived the next day looking beautiful. Couldn't ask for more.
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Thank you for your delivery service. 2 other companies I tried before you promised delivery, took my money then failed to honour their promise. My cousin said the flowers were lovely, they were sympat... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At abcFlora.com, we are passionate about providing high-quality flower delivery services to our customers. Our mission is to bring joy, happiness, and comfort to people's lives through the beauty of nature. We offer a wide range of options for any occasion, from birthdays and anniversaries to sympathy arrangements and "just because" deliveries. Our experienced florists take great care in hand-picking the freshest and most vibrant blooms to create stunning arrangements that are sure to impress. In addition to our standard bouquets and arrangements, we also offer custom designs for those who want something truly unique. Our team will work closely with you to understand your vision and bring it to life with our expertise and attention to detail. At abcFlora.com, we understand that convenience is key. That's why we offer flexible delivery options, including same-day and next-day delivery, to ensure that your flowers reach their destination in a timely manner. Our commitment to customer satisfaction extends beyond just the quality of our products. We also prioritize ethical and sustainable practices, working only with suppliers who share our values and commitment to the environment. Whether you're looking to brighten up your own space or surprise someone special, abcFlora.com has everything you need to make your flower delivery experience a memorable one. Browse our selection and place your order today!
Informazioni di contatto
1309 Coffeen Avenue Ste 1200, 82801, Sheridan, Stati Uniti
- contact@abcflora.com
- abcflora.com
4,0
Molto buono
111 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
LIARS, DO NOT TRUST
On 11-12-23, I wrote a review about the awful experience I had with this company: they did not deliver flowers on time for my mother's funeral in Dorado, Puerto Rico. The following day, someone (he/she simply signed "abcFlora") replied offering endless apologies and excuses for the lack of service (see their reply in my earlier review). They further stated that a full refund would be issued. Liars, it never happened! I had PayPal intervene to get the refund and on 12-8-23 it was rejected because abcFloral told them the order was fulfilled (yeah, AFTER the funeral took place!). This company does not care and will write anything on social media to appear trustworthy! Do not trust them.
11 novembre 2023
Risposta di abcFlora International Flower Delivery
Our deepest sympathies go out to you once again during this challenging time. We appreciate your continued engagement with us. Upon further examination, we'd like to acknowledge that this review closely echoes one shared on November 12, 2023, under a different email address. We understand the importance of genuine feedback, and it's crucial for us to address concerns transparently and constructively.
Recognizing the emotions that accompany moments of grief, we want to assure you that we have thoroughly investigated both instances. Our records affirm that the flowers were delivered and accepted by the recipient, aligning with our policies that offer a full refund for orders not delivered on the specified date.
Additionally, we want to highlight that your case underwent a review by a third party, specifically PayPal. We are pleased to inform you that, after careful examination, PayPal resolved the matter in our favor, acknowledging the fulfillment of the order. This external validation reinforces the accuracy of our records and our commitment to adhering to policies.
While we empathize with any disappointment caused by the delay, we remain dedicated to working towards a resolution that brings comfort during this challenging period. Our customer service team is ready to assist you further, and you can reach out to them directly at [your customer service email or phone number].
For those considering our services, we underscore the importance of trust and transparency. The incident described in these reviews is not reflective of our usual standards, as highlighted by the majority of our reviews that showcase our commitment to quality service and customer satisfaction.
We appreciate your understanding and patience throughout this process. If there's anything more we can do to address your concerns or assist you, please don't hesitate to reach out.
Sincerely,
The abcFlora.com Team
Extremely Unreliable
I needed to send flowers to Dorado, Puerto Rico for my mother's funeraI scheduled on November 11, 2023 at 10:0AM. I placed (and paid) for the order on November 6, 2023 for delivery on November 10, 2023. The flowers DID NOT arrive on the 10th. as requested. After many emails (no phone contact available) to abc Floral, they were delivered the FOLLOWING DAY at 3:45PM. The woman who delivered the flowers to the house, told my sister that her shop had barely received the order that afternoon. Hence, based on these facts, I will never place an order for anything from this company and do not recommend them to anyone. Extremely unreliable.
11 novembre 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
First and foremost, please accept our sincerest condolences on the passing of your mother. We understand the importance of timely delivery, especially during such sensitive occasions, and we deeply regret any distress our service may have caused you and your family.
We genuinely apologize for the delayed delivery of the flowers for your mother's funeral. We understand the gravity of the situation, and we are truly sorry for any additional stress this may have caused during an already difficult time.
Upon investigating the matter, we discovered that there was an unforeseen delay in processing your order, which resulted in the flowers not reaching their intended destination on the requested date. We acknowledge the frustration and disappointment this must have caused, and we take full responsibility for the lapse in our service.
In accordance with our policies, we would like to assure you that we are committed to making things right. As outlined in our Refund Policy (https://abcflora.com/policies/refund-policy), we offer a full refund for orders not delivered on the specified date. We understand that this cannot fully compensate for the inconvenience, but we hope it can provide some measure of amends.
Additionally, we have taken immediate steps to address the internal issues that led to this delay and are implementing measures to prevent such incidents in the future. Our customers' satisfaction is of utmost importance to us, and we are committed to learning from this experience to improve our services.
We appreciate your patience and understanding during this challenging time. If there is anything else we can do to make amends or assist you further, please do not hesitate to contact us. Your feedback is invaluable, and we are dedicated to ensuring that incidents like this are not repeated.
Once again, we extend our deepest sympathies for your loss, and we thank you for bringing this matter to our attention.
Sincerely, abcFlora.com
Excellent
The company was very timely and stated in contact when my first choice doe flowers was not available. Before deciding for themselves, they texted to ask if their recommended substitution was acceptable. End result, the roses were beautiful and the recipient is delighted. She has asked for their contact because she will order from them. Great service!!!
2 novembre 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Thank you so much for taking the time to share your wonderful experience with us at abcFlora.com. We are delighted to hear that you had a positive experience with our services.
Our team takes great pride in providing timely and responsive customer service. We understand that sometimes the exact flowers you initially choose may not be available, and it's our commitment to keep you informed and offer suitable alternatives. Your satisfaction is our top priority.
We're thrilled to know that the roses we delivered were beautiful, and most importantly, the recipient was delighted. It warms our hearts to hear that she wants to order from us again. Your trust and recommendation mean a lot to us.
If you or your friend have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you and your loved ones again in the future.
Customer Service!
Thank you abcFlora!
I’m in Canada and wanted to send flowers to Mexico for my cousins 50th wedding anniversary. Unfortunately I put in the wrong address, panicking I emailed abcFlora and got an immediate reply.
My cousin received the bouquet on time and was very pleased with the flowers.
24 ottobre 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Thank you for taking the time to share your experience with abcFlora.com! We are thrilled to hear about your positive experience, and we're so glad that we could assist you in making your cousin's 50th wedding anniversary special, even with a minor hiccup.
Mistakes can happen to the best of us, and we're here to ensure that your gift reaches its intended recipient with a smile. Our team is dedicated to providing excellent customer service, and your feedback reaffirms that commitment.
We're delighted to hear that your cousin received the bouquet on time and was pleased with the flowers. It's heartwarming to know that we could play a part in making their special occasion memorable.
If you ever need assistance with flower deliveries or any other service, please don't hesitate to reach out. We're here to make your gifting experience as smooth and delightful as possible.
Thank you for choosing abcFlora.com, and we look forward to serving you again in the future!
Everything went very smoothly!
Everything went very smoothly!! Very glad, flowers were beautiful!!
26 ottobre 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
We're thrilled to hear that your experience with abcFlora.com was smooth and that you were delighted with the beautiful flowers! Your satisfaction is our top priority, and we appreciate your kind words. If you ever need flowers or any other assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Fast delivery
Fast delivery, the bouquet of flowers was identical to the pics on the web. Amazing gift !
16 ottobre 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Thank you for your fantastic review of abcflora.com! We're thrilled to hear that you had a positive experience with us.
Our team takes great pride in ensuring fast and reliable delivery, so it's wonderful to know that your order arrived promptly. We also understand the importance of delivering the exact bouquet you select online, and we're delighted that it met your expectations and matched the pictures on our website.
We believe in making every gift special, and we're grateful that you found your bouquet to be an amazing gift. Your satisfaction is our priority, and we're committed to delivering the best quality and service.
If you ever need to send flowers or gifts in the future, please remember abcflora.com. We're here to help make special moments even more memorable. Thank you for choosing us, and we look forward to serving you again in the future.
I really wish I could rate them higher…
I really wish I could rate them higher than 5 stars! Nicolas went above and above to ensure that my unusual request was fulfilled.
3 ottobre 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
We are absolutely thrilled to hear about your positive experience with Nicolas and our team at abcFlora. It's our goal to go above and beyond to meet our customers' unique requests, and it brings us immense joy to know that we were able to fulfill your unusual request.
Your kind words and 5-star rating mean the world to us. We're committed to providing exceptional service and making every customer's experience special. If you ever have more requests or need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you for choosing abcFlora, and we look forward to serving you again in the future.
So accommodating and surpassed…
So accommodating and surpassed expectations.
I’m placing another order today. Thank you
30 agosto 2023
Non scritta su invito
US ordering, Mexico delivery
I am in the US and wasn’t exactly sure how to enter everything for delivery in Mexico. Nicolas followed up and made sure he got the flowers delivered. And then Followed up to let me know they were delivered. Excellent customer service and the recipient said the flowers were beautiful!
21 agosto 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Thank you for taking the time to share your positive experience with abcFlora.com. We're thrilled to hear that Nicolas was able to assist you and ensure a smooth delivery process to Mexico. Our team is dedicated to providing excellent customer service, and it warms our hearts to know that your recipient loved the flowers. We appreciate your trust in us and hope to serve you again in the future.
Trustworthy
21 agosto 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Thanks for trust in us Dami ;)
Quick assistance and fast delivery
Nicolas was very helpful in getting my floral arrangements delivered to the correct shipping address and making sure it was delivered on time. He followed up to let me know when the arrangements were delivered.
12 agosto 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Thank you so much for taking the time to leave such a wonderful review on Trustpilot! We're thrilled to hear that Nicolas was able to assist you with the delivery of your floral arrangements and ensure that everything went smoothly. At abcFlora, customer satisfaction is our top priority, and it's feedback like yours that helps us continue to strive for excellence. Knowing that you had a positive experience with our services brings a smile to our faces.
If you ever need any more assistance or have any more special occasions to celebrate, please don't hesitate to reach out to us again. We're here for you!
Best customer service I’ve ever encountered!
I wish I could give them more than 5 stars! Nicolas went above and beyond to make sure my odd request was successfully delivered. The personal attention to my small order was more than I could ever have imagined. Thank you for making this an easy way to send flowers from the United States to a loved one in Germany. THANK YOU!
17 luglio 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Firstly, we would like to extend our heartfelt gratitude to you for taking the time to share your experience with abcflora.com on Trustpilot. We are thrilled to learn that you were pleased with our services.
Our staff, including Nicolas, is dedicated to providing exceptional customer service and we are glad that he could assist in successfully delivering your unique request. We firmly believe that no order is too small, and every customer is incredibly valuable to us. Your appreciation serves as a great encouragement to our team.
Once again, thank you for your kind words and generous rating. We look forward to serving you again in the future.
Beautiful arrangement delivered on…
Beautiful arrangement delivered on time, highly recommend!!
21 giugno 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
We are absolutely delighted to receive your positive feedback regarding the flower arrangement and timely delivery. It is always rewarding to hear that we have met or exceeded our customer's expectations.
Your high recommendation means the world to us. We firmly believe in the quality and service we provide, and it is clients like you who make our job wonderful.
We hope to have the opportunity to serve you again in the future. Our team will remain dedicated to providing the same level of excellence that you experienced on this occasion. Please do not hesitate to reach out to us if you have any more needs or questions.
Thank you once again for your generous words and for choosing us for your floral needs in Sweden.
The gift was amazing
The gift was amazing! They also helped me with the delivery, Nicolas was very responsive and kept my up to date trying to find the best time for the delivery. Thanks for all the help
14 giugno 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
We are thrilled to hear about your positive experience with abcflora.com. It is our goal to provide not just beautiful gifts, but also outstanding customer service, and we're delighted to learn that Nicolas exemplified this.
Your feedback encourages our team to continually strive for excellence and provide the best service possible. Thank you for taking the time to write such a wonderful review.
We hope to serve you again in the future!
Great customer service…
I live in US and my parents are in Mexico. I used this website base on good reviews and their customer service is excellent! When my mother got her flowers she send me a pic and it was exactly the same at the website! Def would be ordering from them again. I recommend!
18 maggio 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Dear Customer,
We are absolutely thrilled to receive your positive feedback. It is wonderful to know that you and your mother found our service to be excellent and our flowers just as beautiful as they appear on our website.
Your recommendation means a lot to us. We understand the importance of making sure your loved ones feel special, especially when you're far away from them. We strive to ensure every delivery from abcflora.com is an occasion to remember, and we're glad we could bring a smile to your mother's face.
Your satisfaction and trust are our highest priorities. We appreciate your kind words and are excited to serve you again in the future. Thank you for choosing abcflora.com.
Flowers where nothing like I ordered
I ordered flowers for my mom who is in Mexico and I paid extra to get a premium version of the arrangement I ordered. What got delivered was nothing like I ordered.
I paid over 100 dollar only to get a simple dozen roses delivered- which was not what I ordered. I could have ordered that from a different place for half the price.
10 maggio 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointment you experienced with your recent order. At abcflora.com, we strive to deliver only the best quality products and service, and we regret that we fell short in this instance.
Upon investigating the situation, it appears there was an unforeseen issue with the availability of the specific flowers you ordered. Our local florist, in an effort to not miss your delivery date, substituted the requested flowers with a premium rose arrangement. We understand that this was not what you expected, and we appreciate your patience in this matter.
We have already reached out to you privately to address this issue and are pleased to know you've accepted our offer of a complimentary bouquet with chocolates as a token of our apology. It's our commitment to ensure our customers are fully satisfied, and we are taking this incident very seriously to avoid such mishaps in the future.
We truly value your business and hope that despite this incident, you will give us another opportunity to serve you better in the future. We look forward to your continued patronage.
Warm Regards,
The abcflora.com Team
My experience overall was great
My experience overall was great. I had made a mistake on the shipping address and the customer service was able to rectify the error and deliver the items. Great value
5 maggio 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Dear valued customer,
Thank you for taking the time to leave us a review of your recent experience with abcflora.com. We are delighted to hear that your overall experience was great and that our customer service team was able to rectify the shipping address mistake and successfully deliver the items to you.
We strive to provide our customers with the best possible service and are pleased to know that we were able to meet your expectations. Your satisfaction is our top priority and we are always here to help you in any way we can.
Thank you again for your feedback and for choosing abcflora.com. We look forward to serving you again in the future.
Excellent service and delivered on…
Excellent service and delivered on time. The bouquet was really beautiful, my mother loved it. Thanks for helping us to be closer to the people we love. For sure I will keep sending flowers by abcFlora 💐
18 aprile 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Thank you so much for taking the time to share your wonderful experience with abcFlora! We are thrilled to hear that our service met your expectations and that your mother loved the beautiful bouquet. Our top priority is to help our customers express their love and appreciation for their loved ones, no matter the distance.
Your kind words and support mean a great deal to us, and we look forward to serving you again soon. Please don't hesitate to reach out if you have any questions or need assistance with future orders. Thank you for choosing abcFlora!
I can highly recommend this company and…
I can highly recommend this company and the excellent service they provide. I made a mistake on my original order and they were reactive and very helpful unlike many internet companies. The cost was reasonable and the flowers were delivered speedily. The bouquet was beautiful and exactly what I requested - well done and much appreciated. I will certainly use abcFlora again
22 marzo 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
Thank you for taking the time to write this wonderful review! We're thrilled to hear that you had a great experience with abcFlora and that our team was able to provide excellent service. We take pride in being responsive and helpful to our customers, and we're glad that we were able to correct any mistake in your original order.
We're also pleased to hear that you found our pricing reasonable and that the bouquet we delivered was beautiful and exactly what you requested. It's always gratifying to hear that our efforts to create the perfect arrangement for our customers are successful.
Thank you again for your kind words and for choosing abcFlora. We look forward to the opportunity to serve you again in the future!
Excelente servicio !
Excelente servicio !!
Le compre flores a mi hermana que justo estaba de viaje en Orlando y cumplía años! Divinos arreglos florales con varias opciones que llegaron en tiempo perfecto. Muy recomendable!!!
2 marzo 2023
Non scritta su invito
Risposta di abcFlora International Flower Delivery
¡Hola! Muchas gracias por tomarse el tiempo para dejar una reseña sobre nuestro servicio en abcFlora.com . Nos complace saber que tuvo una experiencia excelente con nosotros y que su hermana recibió hermosos arreglos florales en su cumpleaños mientras estaba de viaje en Orlando. Nos enorgullece saber que pudimos cumplir con sus expectativas y proporcionarle opciones variadas y una entrega oportuna. ¡Gracias por recomendarnos! Esperamos tener la oportunidad de servirle nuevamente en el futuro.
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