Abbey House Veterinary Hospital Recensioni 49

Don't use this vets if you're expecting an adequate level of empathetic or professional service. Unfortunately we had to use their emergency service, comprised of diagnosis, overnight surgery and eventually euthanasia, all in less than 24hrs. You'd think going through all of that, that the staff would make sure to apply care and attention. They didn't. 1am call to discuss surgery costs turned out to be wrong when I got the invoice in the afternoon (extra grand on top). A miscommunication between the receptionist and the surgeon, receptionist got the charges wrong. The worst was yet to come though; when picking up the ashes, my partner in tears, this was the time the receptionist chose to inform her that we had an outstanding charge on the account (we didn't), then a week later we got a letter in the post stating the same. I had to explain that I'd paid the invoice so wanted to understand their mistake and remove the charges. They'd created an additional invoice 2 days after our dog passed with a solo charge and their manual process to add bank transfers onto my account was calculated wrong. I was told I'd have a resolution the next day; I said I 100% know I've paid the invoice so the only resolution will be an apology to me. They've not called back, 4 working days later, so I guess they don't want to apologise and are just showing how poor their service is. I have no doubt those actively looking after our dog gave the best treatment, those that didn't should up their game.

My experience related to this practice has been a true nightmare. With the exclutsion of the Senior Vet Julie Roberts who admitted Falkon, my Persian cat, at the hospital on the 21 of May 2022. The cat was hospitalised 2 nights and 3 days. A Biopsy of the lump of his neck was performed on the right han side of the neck while the infection developed in 2 abscess bursts on the left-hand side only two weeks after he was discharged. The infection lasted 3 months and was eventually resolved in August 2022 with an appropriate antibiotic treatment given by another practice. Don't trust the administration, and the quality of the service as the people working there have to respond to a greedy administration.

Tell you one thing then ring you weeks later with another thing, leaving my pet with no medication due to their Mistake.

Nearly 40 minute wait each time.

I must say Receptionists are lovely.

Abbey House Vets are simply amazing. My 11 week old French Bulldog hurt his back right leg playing with his siblings and was limping for a couple of days. My regular vet is away and there locum was fully booked so i rung Abbey House and they couldnt have been more accomadating. I rung at 9.30 am and was seen and back home by 12.30.
Our little boy has just pulled his leg thankfully and is on the mend.
Outstanding vets and the reception staff are second to none. Thank you so much

My pet has been coming to this practice in Morley for 9yrs and we have seen alot of changes, apart from the standard of care. This has always been of the highest standard from the receptionists to the nurses,vets and admin staff nothing is ever too much trouble for your pet. Thank you.

I understand that medicines will have a mark up at the vets ...but £43 for somthing i can order on line for £6.70 is a little bit had to swallow ,.a mark up of 600%

As with Steve HH, I too moved from RH as the quality of service had deteriorated and with no full time vet I was concerned about the support my Luna-puss was getting as numerous visits resulted in zero progress.
As I had recently moved to BD19 I signed up with Abbey House Vets and the difference with the quality of service was like comparing night and day.
On taking Luna for her first visit to Cleckheaton I was treat with dignity and respect by the staff. The vet was also very understanding and concurred that Luna should have been successfully treated months ago!
A further referral to the Morley branch for Dermatological tests was arranged and again, Luna was treat with great care and empathy.
I am most impressed with the care that Abbey House Vets provide. Admitted they are not exactly cheap but the quality of service is certainly above what RH are providing these days.
FWIW A friend in Dewsbury with a Maine Coon cat and a Staffordshire Bull Terrier has also moved from RH as she too has noticed the quality of service is far superior at Abbey House