My initial aligner plan was with Bitesoft and half way through the company changed hands. The process has been easy and smooth, using the scan box for fortnightly check ins, however the response from... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Smooth 10-month treatment (Dec 2025 – Oct 2026). All deliveries and check-ins were handled via mail and email and the app. Clear instructions, responsive customer support, and really good final result... Leggi di più
I honestly couldn’t be happier with my experience with Bitesoft! The entire process was incredible from start to finish, and in just 4 months, my teeth have been transformed. The aligners were easy to... Leggi di più
At less than half the price quoted by others it was a no brainer. Having the involvement of a dentist and dental monitoring was great. I liked the dentist alto referred me to so much that I’ve actuall... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
For more than eight years, we’ve helped thousands of people transform their smiles across Australia and New Zealand. Today, Aalto, brings together specialist orthodontists and local dentists to deliver high-quality clear aligner treatment in a more accessible way. Every treatment plan is designed collaboratively by a specialist orthodontist and the dentist providing your care, combining advanced technology with clinical expertise to support safe, precise outcomes. Our goal is simple: make orthodontic treatment more accessible, more predictable, and easier for patients to complete within their local dental practice.
Informazioni di contatto
2/9 Lomandra Place, 4573, Coolum Beach, Australia
- 07 5400 2096
- info@aalto.care
- aalto.care
4,7
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 71% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The experience was professional and personable at every level! at every
The experience was professional at every level and the staff were always responsive, and friendly. It's such a user- friendly way to get great a fantastic outcome from the comfort of your own home and very affordable. I was very happy with the support and the results! Thank you Aalto! ☺️
15 settembre 2026
Non scritta su invito
Risposta di Aalto
Thank you so much for your lovely review! 🥰
We’re so pleased to hear that you had such a positive experience with our team and found the process professional, friendly and easy to manage from home.
It’s wonderful to know you’re happy with both the support you received and your results. Thank you for choosing AALTO and for taking the time to share your experience with us. We really appreciate it! ☺️🦷
Kind regards,
The AALTO Care Team
Such a simple process
Such a simple process, so easy to be able to do everything at home.
14 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Demi,
Thank you so much for your lovely review! 🥰
We’re so pleased to hear that you found the process simple and convenient, and that being able to complete everything from home made your treatment journey easier.
Thank you for choosing AALTO and for taking the time to share your experience with us. We really appreciate it! 🦷✨
Kind regards,
The AALTO Care Team
It was a pleasant experience
It was a pleasant experience. Communication was prompt. Thank you
10 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Jennilou,
Thank you so much for your lovely review! 🌟
We're so happy to hear your experience was a pleasant one and that our communication was prompt throughout.
Thank you for choosing Aalto, and enjoy your new smile! 😊
— The Aalto Team
I had been considering getting aligners…
I had been considering getting aligners for so long and Bitesoft/Alto made the experience such a breeze. From the beginning to the end of the process, the team were efficient and prompt communicators. Weekly scans from home also made it real easy and quick.
Highly recommend to anyone wanting to get started
11 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Rajvi,
Thank you so much for your wonderful review! 🌟
We're thrilled to hear that after considering aligners for so long, the whole process turned out to be such a breeze. It's great to know the weekly scans from home made things quick and easy for you.
Your recommendation means so much to us. Enjoy your new smile! 😊
— The Aalto Team
Great customer service
Great customer service, any questions or concerns are dealt with asap to make life easy. easy to use and manage from home and super comfy to wear!
6 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Gabrielle,
Thank you so much for your lovely review! 🌟
We're so pleased to hear your questions and concerns were always handled quickly, and that your aligners have been comfortable and easy to manage from home.
Thank you for choosing Aalto, we're here whenever you need us! 😊
— The Aalto Team
I loved the convenience and quick…
I loved the convenience and quick support responses with my teeth alignment process! I felt like I was very understood and able to achieve all the scans quite easily. Would definitely recommend!
5 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Ebony,
Thank you so much for your lovely review! 🌟
We're really glad you felt understood throughout your alignment journey and that our support team was there with quick responses whenever you needed them.
— The Aalto Team
Very prompt communication from team…
Very prompt communication from team members and processes that are simple to follow, from pre treatment through to post treatment retainer. Thank you Aalto!
2 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Emma,
Thank you so much for your kind review! 🌟
We're so pleased to hear our communication was prompt and that the process felt simple to follow, from pre-treatment all the way through to your retainers.
Thank you for choosing Aalto, and enjoy your new smile! 😊
— The Aalto Team
Great Experience !!
Aalto care was such a nice experience as they made having aligners affordable and comfortable. Being tracked by an orthodontist on the app to ensure that teeth movement is going smoothly really shows their effort in taking care of their patients and ensuring they are happy with the results. I finished my first set of aligners but realised that I did want a little more adjustment and they were so quick to do all of that and send out the rest with no extra cost. I am super happy with my results and feel more confident to smile with my teeth especially on my wedding day. Thank you to the Aalto team !!
3 ottobre 2025
Non scritta su invito
Risposta di Aalto
Hi Baria,
Thank you so much for your wonderful review! 🌟
We're thrilled to hear your treatment felt comfortable and affordable, and that having an orthodontist tracking your progress through the app gave you confidence along the way. We're so glad we could get those extra adjustments sorted for you quickly too.
Congratulations on your wedding, and thank you for letting us be part of your smile. Enjoy it! 😊
— The Aalto Team
Seamless process
Seamless process. Price is affordable. The outcome is acceptable.
3 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Peter,
Thank you so much for taking the time to review us! 🌟
We're glad to hear the process was seamless and that our pricing worked well for you.
Enjoy your new smile! 😊
— The Aalto Team
So much more confident in my smile
So much more confident in my smile! I had one stubborn tooth that was quite a complex move but the team were able to set up a program that has straightened it considerably!! I would highly recommend if you’re looking for a way to straighten your teeth without venturing down the path of braces (retainers are a lot less invasive!) but top tip, keep on top of scan dates otherwise you may get charged extra, and depending on your teeth it may take a lot longer than first advertised - but it is worth it!
3 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Laura,
Thank you so much for your lovely review! 🌟
We're so happy to hear you're feeling more confident in your smile, and that our team could put together a plan that moved your stubborn tooth considerably.
Thank you also for the honest tip about keeping on top of scan dates, that's really helpful for anyone just starting out. More complex cases can take longer than the initial estimate, and we're always working on making that clearer from the very beginning. 😊
— The Aalto Team
Happy with my result
Although it took quite a while for my aligners to arrive, treatment went smoothly once it started. Refinements got my teeth to a position i was happy with and I have been able to maintain my smile easily by wearing my retainers. Very happy overall.
2 settembre 2026
Non scritta su invito
Risposta di Aalto
Hi Jessica,
Thank you so much for your review! 🌟
We're really pleased your treatment went smoothly once it started, that the refinements got your teeth to a position you're happy with, and that your retainers are keeping your smile in place.
We're sorry your aligners took a while to arrive at the beginning. Feedback like yours helps us keep improving that part of the process, and we appreciate you sharing it. 😊
— The Aalto Team
“Highly recommend Aalto (formerly BiteSoft)”
Highly recommend the team at Aalto (was BiteSoft when I first signed up). My aligner treatment did end up running a bit longer than the original timeline we anticipated, but I’m really happy with the final outcome and it was well worth it in the end. The staff have been consistently helpful, super responsive, and lovely to chat to throughout the whole process. Great local Aussie business to deal with.
28 agosto 2026
Non scritta su invito
Risposta di Aalto
Hi Janelle,
Thank you so much for your wonderful review! 🌟
It means a lot to hear from someone who has been with us since the BiteSoft days. We really appreciate your patience when your treatment ran a little longer than first anticipated, and we're so glad the final outcome was worth the wait.
Thank you for the kind words about our team and for supporting a local Aussie business. Enjoy your new smile! 😊
— The Aalto Team
Really good communication and quite…
Really good communication and quite affordable
24 agosto 2026
Non scritta su invito
Risposta di Aalto
Hi Tully,
Thank you so much for your review! 🌟
We're so pleased to hear our communication was on point and that our pricing worked well for you.
Thank you for choosing Aalto, enjoy your new smile! 😊
— The Aalto Team
Do it properly the first time
Update: I left a review here before, but it needs updating given how much this has deteriorated since.
My aligner treatment finished on schedule, but within a month of getting bonded retainers fitted, my teeth started moving, despite being told bonded retainers alone would be enough. Months of delays followed, then three more months of corrective treatment.
Since then, I've been sent two separate replacement retainers for my upper arch, and both have failed to fit because they don't account for the wire fitted to my teeth, even after I paid for another scan myself trying to get it right.
An independent dentist has since confirmed the treatment isn't finished, there's still significant work needed to get the result I was promised, quoted at roughly $7,800 and 18 months of additional treatment. He also raised concerns about the retainer wire used, linked to exactly the kind of movement I experienced, despite being told this wouldn't happen.
I lodged a complaint with the Office of Fair Trading, this is on file if anyone else would like to add to it from their experience.
I'm now pursuing a formal refund and considering QCAT. Over a year on, I've paid for a result I still don't have.
19 agosto 2026
Non scritta su invito
Risposta di Aalto
Hi Charles,
Thank you so much for your lovely review! 🌟
A seamless experience from start to finish is exactly what we hope for, so we're thrilled to hear that's how yours went.
Thank you for trusting us with your smile! 😊
— The Aalto Team
The customer service has always been…amazing
The customer service has always been super helpful, whilst on my aligner journey any question or worry I had was replied to in a very timely manner. As this is a new experience for most people I found great comfort with the communication.
I stared my aligner journey in 2019
20 agosto 2026
Non scritta su invito
Risposta di Aalto
Hi Aisha,
Thank you so much for your wonderful review! 🌟
Aligners are a new experience for most people, so we're really glad our team's quick replies gave you comfort whenever a question or worry came up.
Thank you for being with us since 2019, it truly means a lot. Enjoy your smile! 😊
— The Aalto Team
Amazing Service
The team has always been so helpful and kind whenever I speak with them. They give clear instructions and always explain the next steps, which makes everything so easy to understand. I would highly recommend them they have made my teeth journey so easy and stress-free!
21 agosto 2026
Non scritta su invito
Risposta di Aalto
Hi Kjyla,
Thank you so much for your lovely review! 🌟
We're so happy to hear our team has been helpful and kind, and that the clear instructions made every step easy to understand.
Thank you for recommending us, we're here whenever you need us! 😊
— The Aalto Team
For anyone who is self conscious about…
For anyone who is self conscious about their teeth and wants to do something about it. This is a great alternative to the massive upfront cost, frequent trips to the dentist to have braces.
Aalto’s payment plans and customer service made my journey to straight teeth an easy choice.
Happy with the results and support post having my teeth straight now.
21 agosto 2026
Non scritta su invito
Risposta di Aalto
Hi Jake,
Thank you so much for your thoughtful review! 🌟
We're so pleased our payment plans and customer service made straightening your teeth an easy choice, without the big upfront cost or the frequent trips to the dentist.
We're really glad you're happy with your results, and we're here for you with ongoing support any time. 😊
— The Aalto Team
I started my Invisalign Journey back in…
I started my Invisalign Journey back in November last year and it has honestly been so simple and easy to complete.
The team at Aalto are so friendly do an incredible job at helping make sure you are comfortable and happy with your Invisalign treatment and making sure everything is going smoothly and to plan.
I can’t thank them enough for their service, I highly recommend! 😊
3 novembre 2025
Non scritta su invito
Risposta di Aalto
Hi Michala,
Thank you so much for your wonderful review! 🌟
We're thrilled to hear your aligner journey has been so simple and easy from the start, and that our team helped you feel comfortable and confident that everything was going to plan.
Thank you for recommending us, and enjoy your new smile! 😊
— The Aalto Team
Everything was great from the get go
Everything was great from the get go - communication was really easy and emails were always promptly replied too. Once I received my aligners the monitoring process through the app was super easy. Would definitely recommend.
18 agosto 2026
Non scritta su invito
Risposta di Aalto
Hi Rose,
Thank you so much for your lovely review! 🌟
We're so pleased to hear communication was easy, our emails always came back to you promptly, and that monitoring your progress through the app was simple.
Thank you for recommending us, enjoy your new smile! 😊
— The Aalto Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.