A313 is een geweldig product voor de huid! Het werkt effectief tegen veroudering en huidaandoeningen zoals acne, dankzij de kracht van vitamine A. Het resultaat is merkbaar binnen korte tijd en de lev... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I ordered an item from this site, and it has yet to arrive despite the delivery timeframe passing. I’ve reached out to the support team multiple times, but I haven’t received any response. This lack o... Leggi di più
L'azienda ha risposto
Beste klantenservice ooit. Het leek erop dat mijn pakket niet was bezorgd en ze deden er alles aan om me te helpen. De klantenservice reageerde snel en proactief. Uiteindelijk hebben we het pakket kun... Leggi di più
Beste crème. Na alles uitgeprobeerd te hebben zonder resultaat, sloeg deze crème wel aan na 1 week. Mijn klachten zijn sterk verminderd. Ik zou dit product aan iedereen aanbevelen!
Dettagli dell'azienda
Scritti dall'azienda
We were frustrated by the prevalence of counterfeit products in the market, so we took action to ensure our customers get only genuine, high-quality items. As the exclusive official distributor in several European countries, including Germany, the Netherlands, and more, we are committed to providing authentic products. We're constantly improving our systems to enhance quality and ensure a better experience for our customers.
Informazioni di contatto
Paesi Bassi
- info@a313.eu
- a313.eu
3,9
Molto buono
24 recensioni
Chiedi ai clienti di scrivere una recensione
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Non ha risposto alle recensioni negative ricevute
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Le persone hanno visualizzato anche
It's a Scam
It's a Scam, you won't recieve your parcel.
update 20/01/2024: The parcel never arrived. They reply to your comment here but they do nothing to solve the problem. I contacted them after they replied here and I didn't get any answer. SCAM!
1 settembre 2024
Non scritta su invito
Risposta di A313
Dear Mr. Pilar Iglesias,
We are sorry to hear about your unpleasant experience with our service. We just emailed, we would like to resolve this issue ASAP.
Thank you for your understanding and patience.
Kind regards,
Customer Serivce
Poor Service - Item Never Arrived and No Response from Support
I ordered an item from this site, and it has yet to arrive despite the delivery timeframe passing. I’ve reached out to the support team multiple times, but I haven’t received any response. This lack of communication and failure to deliver is extremely frustrating. I would not recommend purchasing from this site based on my experience.
7 settembre 2024
Non scritta su invito
Risposta di A313
Dear Val,
We are sorry to hear about your recent experience with our service. Please know that we are committed to addressing this issue as quickly as possible. To improve our customer support, we have made changes to our team and processes to ensure better service moving forward.
Could you kindly send us an email with your order number?
Once we receive this information, we will promptly investigate the matter and work towards resolving it for you.
Thank you for your understanding and patience.
Customer Service - Onik Kadian
SCAM SCAM SCAM
I placed an order on 8 May 2024, tried contacting them to cancel my order immediately, but 7 full WORKING days passed and I had not received either response, notification of refund, or even a notification that my order had been shipped. Even if they ignored this request, they advertise 1-3 day shipping to all of Europe, but they obviously had no intention of ever fulfilling my order and were just glad to take my money. Thankfully, my order was paid through PayPal, so 20 May 2024 (after still not having received an order update or response) I filed a complaint with PayPal and received a refund. This site is clearly a SCAM and needs to be raised as a criminal offense. BEWARE.
Update: Here is my order number #50825 - interesting you're looking into this 8 months later and only because I posted on Trustpilot. :)
14 maggio 2024
Non scritta su invito
Risposta di A313
Dear Meg L,
We are sorry to hear about your recent experience with our service. Please know that we are committed to addressing this issue as quickly as possible. To improve our customer support, we have made changes to our team and processes to ensure better service moving forward.
Could you kindly send us an email with your order number?
Once we receive this information, we will promptly investigate the matter and work towards resolving it for you.
Thank you for your understanding and patience.
Customer Service - Onik Kadian
Update: We have reorganized our team and made significant improvements to our customer service. We are actively working to correct past mistakes and reaching out to everyone affected. Unfortunately, we couldn’t locate your order earlier, but fortunately, we came across your feedback on Trustpilot and are now eager to resolve this issue.
We’ve just sent you an email and look forward to assisting you further.
livraison rapide aucun souci
2 febbraio 2024
Non scritta su invito
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