57track Recensioni 31

Risposta di 57track

26 set 2025

Hi there, We understand your concern about logistics information and hereby explain the following:

57track is an independent logistics information query platform that only provides logistics status updates officially shared by carriers (such as postal and express companies). We do not participate in the sales, package handling or delivery process of any merchant, and cannot control whether the merchant ships or whether the carrier updates the data.

If you do not find the latest status, it may be because:
1. The merchant has not yet handed over the package to the carrier (such as not scanning for delivery);
2. The carrier system is delayed in updating (usually takes 24-48 hours to synchronize);
3. The order number is incorrect or has not been activated (please check whether the order number provided by the merchant is complete).

What you can do now:
Please send us your tracking number — we can check the most recent updates and tell you which carrier was used;

If you suspect the seller is a scammer, you’ve done the right thing by reaching out to your credit card company — they may be able to recover your funds;
We also recommend reporting the seller or website where you made the purchase, especially if they don’t respond or provide fake shipping info. Again, we’re very sorry for what you’re going through — and while 57TRACK can’t issue refunds or deliver parcels, we’re happy to assist you with tracking information and help guide you toward the right next steps.


If you have any other questions, please feel free to contact: tracking@57track.com
All the best,
57TRACK Support Team

Risposta di 57track

22 lug 2025

Dear,

Please allow us to clarify: 57TRACK is not the shipping company. We are a shipment tracking platform that helps users view tracking information provided by official carriers such as USPS, China Post, DHL, and others — all in one place.
We do not handle, ship, or deliver any packages ourselves.

How we can assist:
- If you share the full tracking number + carrier name, we’ll verify its authenticity against official carrier databases.
We genuinely hope this gets resolved fairly. Thank you for your understanding.

If you have any other questions, please feel free to contact: tracking@57track.com
All the best,
57TRACK Support Team

Risposta di 57track

18 lug 2025

Hi there,
We totally understand your frustration — situations like this are incredibly upsetting, especially when it feels like you've been scammed .

But we want to clarify something important: 17TRACK is not a shipping company, and we’re not involved in the sale, handling, or delivery of any parcels. We are a tracking platform that simply shows the shipment information provided by the actual carrier (postal or courier service) used by the seller.

We do not work with scammers, nor do we have anything to gain from fake orders or lost packages. Our only role is to help people view tracking updates in one place — but unfortunately, we can't control or verify the contents, delivery, or legitimacy of the shipment.

What you can do now:
Please send us your tracking number — we can check the most recent updates and tell you which carrier was used;
If you suspect the seller is a scammer, you’ve done the right thing by reaching out to your credit card company — they may be able to recover your funds;

We also recommend reporting the seller or website where you made the purchase, especially if they don’t respond or provide fake shipping info. Again, we’re very sorry for what you’re going through — and while 57TRACK can’t issue refunds or deliver parcels, we’re happy to assist you with tracking information and help guide you toward the right next steps.

Please share your tracking number, and we’ll look into it right away. All the best,

57TRACK Support Team

Risposta di 57track

3 lug 2025

Hi，there
Thank you for reaching out. We sincerely understand your frustration with this situation. Please note that 57track is an independent parcel tracking platform. We only display shipping statuses provided by carriers (e.g., DHL, UPS, or local postal services) and do not participate in sellers' transactions, shipping processes, or customer support.

Regarding your concerns:
The lack of meaningful progress in tracking may indicate:
- The seller hasn’t handed the package to a carrier
- Delays in cross-border transit/customs
- Invalid tracking details
We cannot modify carrier data—updates come directly from their systems.

To protect yourself:
1. Contact your payment provider (bank/PayPal) to file a "Item Not Received" dispute immediately—this is the fastest way to seek refunds.
2. Report suspicious seller activity to UK’s official fraud authority:
Action Fraud | Phone: 0300 123 2040
3. Preserve all chat logs/order proofs.

How we can assist:
- If you share the full tracking number + carrier name, we’ll verify its authenticity against official carrier databases.
We genuinely hope this gets resolved fairly. Thank you for your understanding.

If you have any other questions, please feel free to contact: tracking@57track.com
All the best,
57TRACK Support Team

Risposta di 57track

27 giu 2025

Hello,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must be.

But we want to clarify something important: 57TRACK is not a shipping company, and we’re not involved in the sale, handling, or delivery of any parcels. We are a tracking platform that simply shows the shipment information provided by the actual carrier (postal or courier service) used by the seller.

Since you're seeing a "delivered" status but haven’t received the item, and no delivery proof (such as a photo) has been provided, we’d be glad to help you look into this further.

To assist you better, could you please provide the following details?
Your full tracking number
The name of the website or store where you placed the order
Any communication or response you’ve received from the seller or delivery company
If available, a screenshot of the tracking information showing the delivery status
Once we have this information, we can help identify which carrier handled the delivery and offer you advice on what steps to take next — including how to file a formal complaint if necessary.

We sincerely appreciate your patience and thank you for using 57TRACK.
Best regards,
The 57TRACK Team

Risposta di 57track

27 giu 2025

Hello, we understand your concerns about the package information. Let us explain the situation to you:

1. About 57track's services
We are an independent logistics query platform, which is only responsible for displaying the transportation status provided by express companies (such as USPS, DHL, etc.) and does not participate in the sales or delivery process of any merchant.

2.Common reasons for logistics not being updated
1) The merchant may not have handed the package over to the courier company
2) It takes time to synchronize the courier system information
3) There may be errors in the order number information

3. Advice for you
In order to protect your rights, it is recommended that you:
Contact the payment bank as soon as possible to explain the non-receipt of goods
Seek help from the South African Consumer Council:
CGSO official website
Tel: 0860 000 272

4. We are happy to help
If you are willing to provide the tracking number and courier company name, we will help you confirm the data status immediately.

If you have any other questions, please feel free to contact: tracking@57track.com
All the best,
57TRACK Support Team

Risposta di 57track

27 giu 2025

Hello, we understand your concerns about the package information. Let us explain the situation to you:

1. About 57track's services
We are an independent logistics query platform, which is only responsible for displaying the transportation status provided by express companies (such as USPS, DHL, etc.) and does not participate in the sales or delivery process of any merchant.

2.Common reasons for logistics not being updated
1) The merchant may not have handed the package over to the courier company
2) It takes time to synchronize the courier system information
3) There may be errors in the order number information

3. Important suggestions
Based on the situation you described (merchant lost contact, mail returned):
Please contact the payment bank immediately: explain that the goods have not been received and the merchant has lost contact, and apply for transaction dispute resolution
Retain all evidence: order screenshots, payment records, mail return certificate
Official reporting channels:
• EU Consumer Center: ECC Denmark
• International Anti-Fraud Organization: Scamwatch

4. We are happy to help
If you are willing to provide the tracking number and courier company name, we will help you confirm the data status immediately.

If you have any other questions, please feel free to contact: tracking@57track.com
All the best,
57TRACK Support Team

Risposta di 57track

27 giu 2025

Hello, we understand your concerns about the package information. Let us explain the situation to you:

1. About 57track's services
We are an independent logistics query platform, which is only responsible for displaying the transportation status provided by express companies (such as USPS, DHL, etc.) and does not participate in the sales or delivery process of any merchant.

2.Common reasons for logistics not being updated
1) The merchant may not have handed the package over to the courier company
2) It takes time to synchronize the courier system information
3) There may be errors in the order number information

3. Advice for you
It is a very correct approach to file a complaint through your credit card. We recommend that you:
Keep your payment records and communication vouchers
Submit a report to the consumer protection agency (for example: reportfraud.ftc.gov)

4. We are happy to help
If you are willing to provide the tracking number and courier company name, we will help you confirm the data status immediately.

If you have any other questions, please feel free to contact: tracking@57track.com
All the best,
57TRACK Support Team

Risposta di 57track

27 giu 2025

Hi there,
We understand your concern about logistics information and hereby explain the following:

57track is an independent logistics information query platform that only provides logistics status updates officially shared by carriers (such as postal and express companies). We do not participate in the sales, package handling or delivery process of any merchant, and cannot control whether the merchant ships or whether the carrier updates the data.

If you do not find the latest status, it may be because:
1. The merchant has not yet handed over the package to the carrier (such as not scanning for delivery);
2. The carrier system is delayed in updating (usually takes 24-48 hours to synchronize);
3. The order number is incorrect or has not been activated (please check whether the order number provided by the merchant is complete).

We understand your concerns about "Edwin's London", but as a neutral platform, 57track cannot verify the business practices of merchants.
If you have any doubts about the transaction:
1. Please contact the merchant directly to request a shipping certificate;
2. Apply for dispute resolution through your payment channel (such as credit card);
3. Submit evidence (such as chat records, payment proof) to the consumer protection agency.

We can provide assistance：
You can contact us at any time in the following ways: E-mail: tracking@57track.com.
We will help you check the validity of the single number and confirm whether the carrier has included the package.
Best regards,
The 57TRACK Team