19thlabgolf Recensioni 128

TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Couldn’t be happier with my experience with 19th lab golf. My order arrived promptly, unfortunately the shorts didn’t fit. I contacted 19th lab and Sarah assisted me in a timely manner and sent out r... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am not one that will purchase product from ads on FB. I noticed a product from 19thlabgolf so I took a chance and bought golf shorts. I received the golf shorts and after trying the shorts were ju... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered 3 pairs of shorts and unfortunately they weren’t the right size, I contacted the team at 19th Lab, and they have organised to send out another 3 pairs, I haven’t received them yet transport... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered and received two pairs of shorts - they were to big so I contacted company for an exchange- they said to donate said shorts and they would replace them. After 5 months and many emails I’m stil... Leggi di più


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

128 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 5 stelle su 5

Shorts are great fit and comfortable.

Shorts are great fit and comfortable.
Delivery was on time
Value for money

3 aprile 2026
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Risposta di 19thlabgolf

Hi Kevin,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 1 stelle su 5

Not Happy 19thlabgolf



this company still have not sent the 3 pair of shorts we have paid for . a few emails with excuses. we paid for these items in December & want them but not looking good 😕

10 dicembre 2025
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Risposta di 19thlabgolf

Hi Sue,

This is not acceptable!

Could you please share your order number or name/email address used when purchasing the item so we can look into this?
You can also reach us at support@19thlabgolf.com.
We want to solve this! Thank you, looking forward to your response!

Kind regards,
The 19thLABGOLF Team

Valutata 4 stelle su 5

excellent service and correspondence

excellent service and correspondence, but size is a major challenge as each purchase online seems to differ, and one tends to size up, which is not always correct.

27 marzo 2026
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Risposta di 19thlabgolf

Hi Ron,

Thank you so much for your kind words about our service and communication—we really appreciate it!

Your feedback is very valuable, and we’re continuously working on improving our size guides and product consistency to make this easier for our customers.

Thanks again for your support, and we hope to serve you even better next time.

Kind regards,
The 19thLABGOLF Team

Valutata 4 stelle su 5

Great shorts

Great shorts
Communication could be better
Postage could be better

12 marzo 2026
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Risposta di 19thlabgolf

Hi Brendan,

Thank you for your feedback!

We’re really glad to hear you love the shorts—that means a lot to us. We also appreciate your honest comments about communication and postage, as this helps us identify where we can improve.

Thanks again for your support!

Kind regards,
The 19thLABGOLF Team

Valutata 1 stelle su 5

The pants are shocking

The pants are shocking. I ordered 1 shorts and 2 long pants. The shorts just don’t fit right. Bad workmanship. The long pants were so badly made that I couldn’t even get them on. Same measurements as the shorts too. So I contacted Sarah to return them and get a refund. She said just keep them and we will send you 2 more shorts. So all in all I have 1 pair of very average fitting shorts and that’s it. The replacement shorts never came, a refund never came and I spent $140
Very bad experience with this useless Company who promise and deliver rubbish. DONT BUY FROM THEM !! Paul

25 marzo 2026
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Risposta di 19thlabgolf

Hi Paul,

That's completely unacceptable.

I want to make this right for you. I have sent you a message, kindly please check your email as well as your spam.

Again, we apologize for the inconvenienced this has caused.

Kind regards,
The 19thLABGOLF Team

Valutata 4 stelle su 5

After ordering

After ordering, delivery was good. The sizing was not correct, so i contacted the customer service. they responded in a timely fashion and rectified the issue without any problems.
Will recommend 19th Lab to others. Very good to deal with.
Thank You again for the prompt action.

23 marzo 2026
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Risposta di 19thlabgolf

Hi Rob,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 5 stelle su 5

The perfect fit and top-tier service

The perfect fit and top-tier service! ⭐⭐⭐⭐⭐

Hands down one of my best shopping experiences. I needed a size swap and Sarah from the 19thlab team handled it perfectly, getting it sorted in just two days.

The pants themselves are "crazily comfortable." The material feels premium—sturdier than silk but just as soft on the skin. I’ll be living in these! Can’t wait to see what new trousers they drop next.

24 marzo 2026
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Risposta di 19thlabgolf

Hi Weihan,

Thanks so much for your kind review on Trustpilot! We’re so glad to hear you had a great experience with us.

We really appreciate your support, and we’re always here if you need anything.

Kind regards,
The 19thLABGOLF Team

Valutata 5 stelle su 5

Customer service was excellent

Customer service was excellent when I enquired about my package.
The shorts fit perfectly and the material looks and feels quality. I am now ready for summer golf here in Spain.

18 marzo 2026
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Risposta di 19thlabgolf

Hi Roy,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 5 stelle su 5

Happy customer

Hi, like many other people I had not heard of this company. Saw advertising on social media. Confirmed they were a local Australian company and thought I would give them a go. I ordered two pairs of shorts for my husband for Christmas in the size he normally buys for his golf clothes. They arrived quite quickly in time for Christmas. When he tried them, they were a little tight (maybe all the Turkey and trifle)
I messaged and advised and the issue was resolved quickly and efficiently. New size on their way. The quality is very good and definitely comparable to the other high end golf brands. Will definitely use them again

19 marzo 2026
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Risposta di 19thlabgolf

Hi Sue,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 5 stelle su 5

Exchanging Sizes

Purchased these shorts for Golf and I must admit they are exceptional, exactly as the website details. Soft stretchy and comfortable for those warm golf days.
I needed to change the size and Sarah in the customer service team couldn't have be more helpful. This process was seamless and she was so efficient and diligent in her follow ups.
Well worth dealing with the team at 19th Lab Golf

19 marzo 2026
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Risposta di 19thlabgolf

Hi Neil,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 1 stelle su 5

Poorly manufactured

Poorly manufactured. Quality control is nil.
I bought 4 pair, never again. Holes in the pockets and no holes where they should be (ie button holes).
I would definately NOT recommend these golf shorts.

29 gennaio 2026
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Risposta di 19thlabgolf

Hi David,

Thanks for your feedback! This definitely isn’t the experience we want you to have, and we’d love to make it right.

We’ve sent you a private message—could you please check your inbox (and spam just in case) and send us a photo of the shorts?

Really sorry again for the inconvenience, and we’ll take care of this for you!

Kind regards,
The 19THLAB Team

Valutata 5 stelle su 5

I mistakenly ordered the wrong size…

I mistakenly ordered the wrong size shorts. The 19th Lab (Sarah) customer service supported me immediately, and provided the correct shorts free of charge. Exceptional customer service.

13 novembre 2025
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Risposta di 19thlabgolf

Hi Noel,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 5 stelle su 5

The customer service was exceptional

The customer service was exceptional. Shorts of high quality and exchange service excellent. Husband is so happy with the shorts quality and fit

13 marzo 2026
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Risposta di 19thlabgolf

Hi,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 1 stelle su 5

Terrible Customer Service

I first ordered my shorts back (4 pair)in November 2025. They were to be a Christmas present. Based on their sizing chart, I ordered XXXL. They were way too big when they arrived 4 weeks later. I tried many times to arrange for an exchange. I was finally contacted by “Sarah” who told me to send my correct size to them and I would have my order resent. She said I could keep the large shorts. That was December 2025. I have contacted them now on 6 different occasions through January and February requesting an exchange and each time they apologize for the delay and say I should have them by the end of the week. It is now March 2026 and still no replacement shorts. This online company is terrible. Avoid them at all costs.
Update to review 26th March
It is now the end of March and my replacement shorts have finally arrived almost 4 months after the initial order. I don’t know if it was the result of this review I did on trust pilot or just coincidence but the company reached out and apologized once again and said my order was on its way. I wasn’t confident but the shorts did arrive 3 weeks later. The shorts fit this time and are very comfortable to wear. Perhaps my original review on trust pilot may not have been so harsh if they had been up front, said they were having supply issues and had given me a realistic delivery date. However, 4 months to sort the problem out really is unacceptable from a customer perspective.

12 dicembre 2025
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Risposta di 19thlabgolf

Hi Steven,

Thanks so much for your feedback, and really sorry for the inconvenience you experienced. We’ve sent you a private message—please check your email (and spam folder just in case).

Appreciate your time, and we’ll get this sorted for you!

Kind regards,
The 19THLAB Team

Valutata 5 stelle su 5

Really like these pants!

Really like these pants! I have worn a bunch of different brands, some similar, some poor, some good. 19th lab's waist is something I really like! Flexible, fits well, and my thighs are a bit more fitted than usual.

Comfy, surprisingly not wrinkly compared to most pants, will probably be getting another pair in a different color (have black). Affordable and I would recommend!

9 marzo 2026
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Risposta di 19thlabgolf

Hi Devin,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 5 stelle su 5

Comfortable, stylish golf pants!

After being impressed with the comfort and quality of their Tour Flex Golf Shorts, I decided to give the Tour Flex Golf Pants a try! They are excellent - very comfortable, fabric that stretches with your body movement. Also, the waistband has flexibility that keeps it comfortable when you go from sitting to standing, and moving. Nice quality product!

9 marzo 2026
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Risposta di 19thlabgolf

Hi Mark,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 1 stelle su 5

terrible quality and service

item received and was not what is advertised and quality as abysmal. when requesting a refund on the day i received them, 4 days taken to reply and asked if i wanted a 50% and to keep them. i reiterated id like full refund and no reply yet. will be discussing with Australian ACCC legal regulator now that i have given 10 day notice eperiod.

6 marzo 2026
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Risposta di 19thlabgolf

We're sorry to hear about your experience and appreciate you bringing this to our attention.

Could you please email your order number to support@19thlabgolf.com so we can assist with resolving this for you as quickly as possible.

Valutata 5 stelle su 5

19th Lab has been great to me so far

19th Lab has been great to me so far. Fast delivery, quality products, and getting me prepped to look nice while playing with friends and family!

1 marzo 2026
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Risposta di 19thlabgolf

Hi Vince,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 5 stelle su 5

All good

All good! Nice fit being an online order!

8 marzo 2026
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Risposta di 19thlabgolf

Hi Anthony,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

Valutata 5 stelle su 5

Generous Fitting Golf Shorts

The Golf Shorts are great but I ordered one size too large as they are a generous fitting. Contacting them via their website was very easy and they replied quite promptly.
No problems with swapping the shorts to a smaller size. Look forward to receiving them.
G

25 febbraio 2026
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Risposta di 19thlabgolf

Dear,

Thank you so much for your kind words and for taking the time to leave us a review on Trustpilot! We’re really happy to hear that you had a great experience with us.

Your support means a lot to our team, and we’re always here if you need anything in the future.

Kind regards,
The 19thLABGOLF Team

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